Overview |
Overview |
Platforms Supported |
Platforms Supported |
| Web Based |
Web Based
|
| iPhone App |
iPhone App
|
| Android App |
Android App
|
| Windows App |
Windows App
|
Support Options |
Support Options |
| FAQs |
FAQs
|
| Forum |
Forum
|
| Knowledge Base |
Knowledge Base
|
| Online Support |
Online Support
|
| Phone Support |
Phone Support
|
Pricing |
Pricing |
Starting From |
Starting From |
|
$15.00/month
|
|
| Subscription |
Subscription
|
Reviews |
Reviews |
| Overall rating |
Overall rating
|
| Ease of use |
Ease of use
|
| Value for money |
Value for money
|
| Customer support |
Customer support
|
Features |
Features |
| @mentions |
@mentions
|
| API |
API
|
| Active Directory Integration |
Active Directory Integration
|
| Activity Dashboard |
Activity Dashboard
|
| Activity Tracking |
Activity Tracking
|
| Alerts / Escalation |
Alerts / Escalation
|
| Application Integration |
Application Integration
|
| Assignment Management |
Assignment Management
|
| Auditing |
Auditing
|
| Authentication |
Authentication
|
| Automated Billing |
Automated Billing
|
| Automatic Call Distribution |
Automatic Call Distribution
|
| Automatic Lead Distribution |
Automatic Lead Distribution
|
| Automatic Notifications |
Automatic Notifications
|
| CRM Integration |
CRM Integration
|
| Call Center Management |
Call Center Management
|
| Call Recording |
Call Recording
|
| Call Reporting |
Call Reporting
|
| Call Routing |
Call Routing
|
| Call Tracking |
Call Tracking
|
| Call Transfer |
Call Transfer
|
| Categorization |
Categorization
|
| Chat |
Chat
|
| Client Portal |
Client Portal
|
| Collaboration Tools |
Collaboration Tools
|
| Commenting |
Commenting
|
| Contact History |
Contact History
|
| Custom Fields |
Custom Fields
|
| Custom Forms |
Custom Forms
|
| Customer Database |
Customer Database
|
| Customer History |
Customer History
|
| Customizable Branding |
Customizable Branding
|
| Customizable Reporting |
Customizable Reporting
|
| Customizable Templates |
Customizable Templates
|
| Drag & Drop Interface |
Drag & Drop Interface
|
| Email Integration |
Email Integration
|
| Email Notifications |
Email Notifications
|
| Employee Management |
Employee Management
|
| Escalation Management |
Escalation Management
|
| Event Triggered Actions |
Event Triggered Actions
|
| Feedback Collection |
Feedback Collection
|
| Feedback Management |
Feedback Management
|
| File Management |
File Management
|
| Filtered Views |
Filtered Views
|
| Full Text Search |
Full Text Search
|
| Instant Messaging |
Instant Messaging
|
| Knowledge Base Management |
Knowledge Base Management
|
| Labeling |
Labeling
|
| Lead Assignment |
Lead Assignment
|
| Lead Distribution |
Lead Distribution
|
| Mobile Alerts |
Mobile Alerts
|
| Monitoring |
Monitoring
|
| Multi-Channel Communication |
Multi-Channel Communication
|
| Multi-Channel Management |
Multi-Channel Management
|
| Multi-Language |
Multi-Language
|
| Performance Reports |
Performance Reports
|
| Permission Management |
Permission Management
|
| Prioritizing |
Prioritizing
|
| Project Notes |
Project Notes
|
| Project Time Tracking |
Project Time Tracking
|
| Real Time Notifications |
Real Time Notifications
|
| Real Time Updates |
Real Time Updates
|
| Reporting & Statistics |
Reporting & Statistics
|
| Request Assignment |
Request Assignment
|
| Role-Based Permissions |
Role-Based Permissions
|
| SMS Integration |
SMS Integration
|
| SSL Security |
SSL Security
|
| Search Functionality |
Search Functionality
|
| Self Service Portal |
Self Service Portal
|
| Single Sign On |
Single Sign On
|
| Social Media Integration |
Social Media Integration
|
| Status Tracking |
Status Tracking
|
| Subscription Management |
Subscription Management
|
| Surveys & Feedback |
Surveys & Feedback
|
| Task Tracking |
Task Tracking
|
| Third Party Integration |
Third Party Integration
|
| Voice Mail |
Voice Mail
|
| Website Integration |
Website Integration
|
| Widgets |
Widgets
|
| Workflow Management |
Workflow Management
|
Integrations |
Integrations |
| Google Analytics |
Google Analytics
|
| Highrise CRM |
Highrise CRM
|
| Jira |
Jira
|
| Magento Commerce |
Magento Commerce
|
| Nicereply |
Nicereply
|
| Okta |
Okta
|
| OneLogin |
OneLogin
|
| Trello |
Trello
|
| Twilio |
Twilio
|
| Xero |
Xero
|
