Overview |
Overview |
Platforms Supported |
Platforms Supported |
Web Based |
Web Based
|
iPhone App |
iPhone App
|
Android App |
Android App
|
Windows App |
Windows App
|
Support Options |
Support Options |
FAQs |
FAQs
|
Forum |
Forum
|
Knowledge Base |
Knowledge Base
|
Online Support |
Online Support
|
Phone Support |
Phone Support
|
Pricing |
Pricing |
Starting From |
Starting From |
$15.00/month
|
|
Subscription |
Subscription
|
Reviews |
Reviews |
Overall rating |
Overall rating
|
Ease of use |
Ease of use
|
Value for money |
Value for money
|
Customer support |
Customer support
|
Features |
Features |
@mentions |
@mentions
|
API |
API
|
Active Directory Integration |
Active Directory Integration
|
Activity Dashboard |
Activity Dashboard
|
Activity Tracking |
Activity Tracking
|
Alerts / Escalation |
Alerts / Escalation
|
Application Integration |
Application Integration
|
Assignment Management |
Assignment Management
|
Auditing |
Auditing
|
Authentication |
Authentication
|
Automated Billing |
Automated Billing
|
Automatic Call Distribution |
Automatic Call Distribution
|
Automatic Lead Distribution |
Automatic Lead Distribution
|
Automatic Notifications |
Automatic Notifications
|
CRM Integration |
CRM Integration
|
Call Center Management |
Call Center Management
|
Call Recording |
Call Recording
|
Call Reporting |
Call Reporting
|
Call Routing |
Call Routing
|
Call Tracking |
Call Tracking
|
Call Transfer |
Call Transfer
|
Categorization |
Categorization
|
Chat |
Chat
|
Client Portal |
Client Portal
|
Collaboration Tools |
Collaboration Tools
|
Commenting |
Commenting
|
Contact History |
Contact History
|
Custom Fields |
Custom Fields
|
Custom Forms |
Custom Forms
|
Customer Database |
Customer Database
|
Customer History |
Customer History
|
Customizable Branding |
Customizable Branding
|
Customizable Reporting |
Customizable Reporting
|
Customizable Templates |
Customizable Templates
|
Drag & Drop Interface |
Drag & Drop Interface
|
Email Integration |
Email Integration
|
Email Notifications |
Email Notifications
|
Employee Management |
Employee Management
|
Escalation Management |
Escalation Management
|
Event Triggered Actions |
Event Triggered Actions
|
Feedback Collection |
Feedback Collection
|
Feedback Management |
Feedback Management
|
File Management |
File Management
|
Filtered Views |
Filtered Views
|
Full Text Search |
Full Text Search
|
Instant Messaging |
Instant Messaging
|
Knowledge Base Management |
Knowledge Base Management
|
Labeling |
Labeling
|
Lead Assignment |
Lead Assignment
|
Lead Distribution |
Lead Distribution
|
Mobile Alerts |
Mobile Alerts
|
Monitoring |
Monitoring
|
Multi-Channel Communication |
Multi-Channel Communication
|
Multi-Channel Management |
Multi-Channel Management
|
Multi-Language |
Multi-Language
|
Performance Reports |
Performance Reports
|
Permission Management |
Permission Management
|
Prioritizing |
Prioritizing
|
Project Notes |
Project Notes
|
Project Time Tracking |
Project Time Tracking
|
Real Time Notifications |
Real Time Notifications
|
Real Time Updates |
Real Time Updates
|
Reporting & Statistics |
Reporting & Statistics
|
Request Assignment |
Request Assignment
|
Role-Based Permissions |
Role-Based Permissions
|
SMS Integration |
SMS Integration
|
SSL Security |
SSL Security
|
Search Functionality |
Search Functionality
|
Self Service Portal |
Self Service Portal
|
Single Sign On |
Single Sign On
|
Social Media Integration |
Social Media Integration
|
Status Tracking |
Status Tracking
|
Subscription Management |
Subscription Management
|
Surveys & Feedback |
Surveys & Feedback
|
Task Tracking |
Task Tracking
|
Third Party Integration |
Third Party Integration
|
Voice Mail |
Voice Mail
|
Website Integration |
Website Integration
|
Widgets |
Widgets
|
Workflow Management |
Workflow Management
|
Integrations |
Integrations |
Google Analytics |
Google Analytics
|
Highrise CRM |
Highrise CRM
|
Jira |
Jira
|
Magento Commerce |
Magento Commerce
|
Nicereply |
Nicereply
|
Okta |
Okta
|
OneLogin |
OneLogin
|
Trello |
Trello
|
Twilio |
Twilio
|
Xero |
Xero
|