---
description: Detailed reviews on OTRS based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare OTRS with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: OTRS Reviews, Prices & Ratings | GetApp UAE 2026
---

Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/287/help-desk-ticketing/software) > [OTRS](/software/102025/otrs) > [OTRS Alternatives](https://www.getapp.ae/alternatives/102025/otrs)

# Alternatives to OTRS

Canonical: https://www.getapp.ae/alternatives/102025/otrs

> Explore the top alternatives to OTRS. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Zoho Desk** — 4.5/5 (2212 reviews) — Customer service software for businesses of all sizes
   - [View profile](https://www.getapp.ae/software/10036/zoho-desk)
   - [Compare vs OTRS](https://www.getapp.ae/compare/10036/102025/zoho-desk/vs/otrs)
2. **Freshservice** — 4.5/5 (704 reviews) — A complete IT service management (ITSM) tool for business
   - [View profile](https://www.getapp.ae/software/91351/freshservice)
   - [Compare vs OTRS](https://www.getapp.ae/compare/91351/102025/freshservice/vs/otrs)
3. **Freshdesk** — 4.5/5 (3420 reviews) — Online helpdesk system and customer service software
   - [View profile](https://www.getapp.ae/software/10317/freshdesk)
   - [Compare vs OTRS](https://www.getapp.ae/compare/10317/102025/freshdesk/vs/otrs)
4. **LiveAgent** — 4.7/5 (1780 reviews) — Multichannel Help Desk Solution with Powerful AI Features
   - [View profile](https://www.getapp.ae/software/91301/liveagent)
   - [Compare vs OTRS](https://www.getapp.ae/compare/91301/102025/liveagent/vs/otrs)
5. **JIRA Service Management** — 4.5/5 (769 reviews) — IT service platform for unified support
   - [View profile](https://www.getapp.ae/software/91811/jira-service-management)
   - [Compare vs OTRS](https://www.getapp.ae/compare/91811/102025/jira-service-management/vs/otrs)
6. **Zendesk Suite** — 4.4/5 (4079 reviews) — AI powered customer service across all channels
   - [View profile](https://www.getapp.ae/software/9448/zendesk)
   - [Compare vs OTRS](https://www.getapp.ae/compare/9448/102025/zendesk/vs/otrs)
7. **Milvus** — 4.8/5 (298 reviews) — IT management system and help desk solution
   - [View profile](https://www.getapp.ae/software/132287/milvus)
   - [Compare vs OTRS](https://www.getapp.ae/compare/102025/132287/otrs/vs/milvus)
8. **SysAid** — 4.5/5 (517 reviews) — AI-enabled ITSM platform for businesses of all sizes
   - [View profile](https://www.getapp.ae/software/90863/sysaid)
   - [Compare vs OTRS](https://www.getapp.ae/compare/90863/102025/sysaid/vs/otrs)
9. **LiveChat** — 4.6/5 (1721 reviews) — AI-based live chat for customer support and sales teams
   - [View profile](https://www.getapp.ae/software/8385/livechat)
   - [Compare vs OTRS](https://www.getapp.ae/compare/8385/102025/livechat/vs/otrs)
10. **ManageEngine ServiceDesk Plus** — 4.4/5 (230 reviews) — Cloud IT Help Desk Software
    - [View profile](https://www.getapp.ae/software/20521/manageengine-service-desk-plus)
    - [Compare vs OTRS](https://www.getapp.ae/compare/20521/102025/manageengine-service-desk-plus/vs/otrs)
11. **ServiceNow** — 4.5/5 (348 reviews) — ITSM for automation \& management of IT enterprise services
    - [View profile](https://www.getapp.ae/software/9156/servicenow)
    - [Compare vs OTRS](https://www.getapp.ae/compare/9156/102025/servicenow/vs/otrs)
12. **Salesforce Service Cloud** — 4.5/5 (824 reviews) — AI powered customer service management platform
    - [View profile](https://www.getapp.ae/software/91754/salesforce-1-service-cloud)
    - [Compare vs OTRS](https://www.getapp.ae/compare/91754/102025/salesforce-1-service-cloud/vs/otrs)
13. **Tidio** — 4.7/5 (590 reviews) — Aill-in-one customer support software with AI features
    - [View profile](https://www.getapp.ae/software/105081/tidio-chat)
    - [Compare vs OTRS](https://www.getapp.ae/compare/102025/105081/otrs/vs/tidio-chat)
14. **SolarWinds Service Desk** — 4.6/5 (577 reviews) — IT Service Desk \& Asset Management Software
    - [View profile](https://www.getapp.ae/software/1336/solarwinds-service-desk)
    - [Compare vs OTRS](https://www.getapp.ae/compare/1336/102025/solarwinds-service-desk/vs/otrs)
15. **Atera** — 4.5/5 (448 reviews) — Cloud and mobile-based IT management platform with AI
    - [View profile](https://www.getapp.ae/software/102017/atera)
    - [Compare vs OTRS](https://www.getapp.ae/compare/102017/102025/atera/vs/otrs)
16. **Desk Manager** — 4.8/5 (106 reviews) — We orchestrate deals for great results
    - [View profile](https://www.getapp.ae/software/2066040/desk-manager)
    - [Compare vs OTRS](https://www.getapp.ae/compare/102025/2066040/otrs/vs/desk-manager)
17. **Issuetrak** — 4.6/5 (205 reviews) — Issue tracking and workflow automation platform
    - [View profile](https://www.getapp.ae/software/101433/issuetrak)
    - [Compare vs OTRS](https://www.getapp.ae/compare/101433/102025/issuetrak/vs/otrs)
18. **ServiceTonic** — 4.7/5 (6 reviews) — ServiceTonic targets small and medium size enterprises
    - [View profile](https://www.getapp.ae/software/2072659/servicetonic)
    - [Compare vs OTRS](https://www.getapp.ae/compare/102025/2072659/otrs/vs/servicetonic)
19. **Bitrix24** — 4.2/5 (990 reviews) — All in one business management workspace
    - [View profile](https://www.getapp.ae/software/90602/bitrix24)
    - [Compare vs OTRS](https://www.getapp.ae/compare/90602/102025/bitrix24/vs/otrs)
20. **Intercom** — 4.5/5 (1133 reviews) — AI-powered customer service with helpdesk
    - [View profile](https://www.getapp.ae/software/91379/intercom)
    - [Compare vs OTRS](https://www.getapp.ae/compare/91379/102025/intercom/vs/otrs)

## Related Categories

- [Help Desk & Ticketing Software](https://www.getapp.ae/directory/287/help-desk-ticketing/software)
- [IT Service Management (ITSM) Software](https://www.getapp.ae/directory/292/it-service-management-itsm/software)
- [Workflow Management Software](https://www.getapp.ae/directory/566/business-workflow/software)
- [Issue Tracking Software](https://www.getapp.ae/directory/580/issue-tracking/software)
- [IT Service Software](https://www.getapp.ae/directory/1049/it-service/software)

## Links

- [View on GetApp](https://www.getapp.ae/alternatives/102025/otrs)
- [View Product Profile](https://www.getapp.ae/software/102025/otrs)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/alternatives/102025/otrs> |
| de-AT | <https://www.getapp.at/alternatives/102025/otrs> |
| en | <https://www.getapp.com/customer-service-support-software/a/otrs/alternatives/> |
| en-AE | <https://www.getapp.ae/alternatives/102025/otrs> |
| en-AU | <https://www.getapp.com.au/alternatives/102025/otrs> |
| en-CA | <https://www.getapp.ca/alternatives/102025/otrs> |
| en-GB | <https://www.getapp.co.uk/alternatives/102025/otrs> |
| en-IE | <https://www.getapp.ie/alternatives/102025/otrs> |
| en-NZ | <https://www.getapp.co.nz/alternatives/102025/otrs> |
| en-SG | <https://www.getapp.sg/alternatives/102025/otrs> |
| en-ZA | <https://www.getapp.za.com/alternatives/102025/otrs> |
| es | <https://www.getapp.es/alternatives/102025/otrs> |
| es-CL | <https://www.getapp.cl/alternatives/102025/otrs> |
| es-CO | <https://www.getapp.com.co/alternatives/102025/otrs> |
| es-MX | <https://www.getapp.com.mx/alternatives/102025/otrs> |
| fr | <https://www.getapp.fr/alternatives/102025/otrs> |
| fr-BE | <https://fr.getapp.be/alternatives/102025/otrs> |
| fr-CA | <https://fr.getapp.ca/alternatives/102025/otrs> |
| nl | <https://www.getapp.nl/alternatives/102025/otrs> |
| nl-BE | <https://www.getapp.be/alternatives/102025/otrs> |

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