eDesk Alternatives

Engage your customers on their favorite channels to enhance the customer experience. The Communications Platform of CM.com connects you to your audience through popular messaging channels via the Business Messaging API, SMS via the SMS Gateway, and voice calls via the Voice API or SIP Trunk. Read more about CM.com Communications Platform

Freshsales is a cloud-based salesforce automation software designed to help businesses manage leads, customer engagement, client relationships, and more via a unified portal. The platform enables organizations to create and monitor sales activities, add custom fields to capture and store customer information, and synchronize data across the entire... Read more about Freshsales

Replyco is the affordable eCommerce helpdesk platform that centralises all your customer messages into one intuitive inbox. Automate tasks, streamline your workflows and deliver exceptional customer support in a fraction of the time. Read more about Replyco

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations. Read more about Zendesk Suite

Gorgias is an all-in-one customer service, customer support, and live chat helpdesk for Shopify, Magento, and BigCommerce stores, which offers tools including email integration, autoresponders, ticket management, customer history tracking, request assignment, and more to aid with customer service Read more about Gorgias

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction. Read more about Freshdesk

Kibo eCommerce is a cloud-based software designed to help businesses manage multiple sales channels, online orders, and marketing campaigns on a unified platform. Using the integrated headless commerce module, organizations can handle front-end and back-end operations and social media pages. Read more about Kibo eCommerce

Kustomer is the omnichannel customer management platform focused on delivering standout experiences - not resolving tickets. Read more about Kustomer

Deskpro is multi-channel helpdesk software that can be Cloud or self-hosted. The helpdesk app includes using filters, custom fields, macros, quick replies, labels, triggers and notes. You can also use Deskpro to generate self-help content for your clients. Other features of the app include live chat, customer feedback and suggestion tools, custom... Read more about Deskpro

LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media. Start with a 14-Day free trial, no credit card needed, no contracts. Read more about LiveAgent

Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer comms by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration. Read more about Front

Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune. Read more about Zoho Desk

LiveHelpNow is a help desk software solution for customer service and live chat. LiveHelpNow's live chat tool engages with website visitors to garner customer feedback, send targeted messages & relevant recommendations. It also provides email & ticket management, knowledge base publishing & more. Read more about LiveHelpNow

Supportbench is a customer support platform built to empower support teams and elevate customer relationships. Streamlines tickets, build and display knowledge, automates responses, and escalates issues. All in one convenient platform. Read more about Supportbench

Sagicc is ideal for companies with difficulties in serving multitudes of customers at the same time, adapting to different sectors. To obtain it you must have at least 10 customer service agents. Read more about Sagicc

Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human support. Read more about Intercom

Using the comprehensive power of enterprise-level software with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers demanding B2B teams to achieve unparalleled service excellence. Read more about Vivantio

EcholoN is a customer service management software designed to help businesses handle quality control processes, documents, workplace emergencies, IT issues, inventory, communications, help desk, assets, projects, and more on a centralized platform. Read more about EcholoN

Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channels to increase CSAT and lower cost. Read more about Helpshift

Centralpoint by Oxcyon is a digital experience platform & content management solution for enterprises. The cloud-based tool allows users to control knowledge, data, documents, forms, emails, learning, compliance, & more whilst also providing features for managing employees, clients & partners. Read more about Centralpoint