eDesk Alternatives
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How are these alternatives similar to eDesk?
The alternatives suggested are similar to eDesk in terms of common software categories, shared features and the number of verified user reviews. Explore the following eDesk alternatives to see if there are any eDesk competitors that you should also consider in your software research.
What are the top 5 alternatives to eDesk?
Top 20 alternatives
Overview
Engage your customers on their favorite channels to enhance the customer experience. The Communications Platform of CM.com connects you to your audience through popular messaging channels via the Business Messaging API, SMS via the SMS Gateway, and voice calls via the Voice API or SIP Trunk.
Read more about CM.com Communications Platform
Business size
S
M
L
Pricing
Starting from:
$0.01
- Free Version
- Free Trial
Value for Money
4.7
0.5
Overview
Freshsales is a cloud-based salesforce automation software designed to help businesses manage leads, customer engagement, client relationships, and more via a unified portal. The platform enables organizations to create and monitor sales activities, add custom fields to capture and store customer information, and synchronize data across the entire...
Read more about Freshsales
Business size
S
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Pricing
Starting from:
Not provided by vendor
- Free Version
- Free Trial
Value for Money
4.4
0.2
Overview
Replyco is the affordable eCommerce helpdesk platform that centralises all your customer messages into one intuitive inbox. Automate tasks, streamline your workflows and deliver exceptional customer support in a fraction of the time.
Read more about Replyco
Business size
S
M
L
Pricing
Starting from:
$9.00
- Free Version
- Free Trial
Value for Money
4.7
0.5
Overview
Zendesk's fully customizable service solution scales with your business and enables organizations to solve tickets easily. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations.
Read more about Zendesk Suite
Business size
S
M
L
Pricing
Starting from:
$55.00
- Free Version
- Free Trial
Value for Money
4.2
Overview
The ONLY customer service app specifically DESIGNED FOR SHOPIFY (integrates with Magento & BigCommerce too). Centralize your helpdesk by connecting all channels in one place - email, live chat, phone, Facebook, Instagram & more. Cut support times by 43% with the #1-rated helpdesk on Shopify.
Read more about Gorgias
Business size
S
M
L
Pricing
Starting from:
$60.00
- Free Version
- Free Trial
Value for Money
4.5
0.3
Overview
Freshdesk is a cloud-based customer service software that offers powerful solutions that businesses of all sizes use to strengthen customer relationships across channels.
Read more about Freshdesk
Business size
S
M
L
Overview
Customer service tool that connects marketplaces like eBay, Amazon, Shopify, Walmart, and Back Market to your favorite helpdesk, including Zendesk, Gorgias, Freshdesk, Help Scout, and Re:amaze.
Read more about ChannelReply
Business size
S
M
L
Pricing
Starting from:
$39.00
- Free Version
- Free Trial
Value for Money
4.8
0.6
Overview
SysAid is the most advanced AI-Powered IT Service Management platform in the market. By placing AI front and center in the organization's service delivery, SysAid guarantees enhanced employee satisfaction and a significantly reduced MTTR, all while boosting both productivity and efficiency.
Read more about SysAid
Business size
S
M
L
Pricing
Starting from:
$79.00
- Free Version
- Free Trial
Value for Money
4.5
0.3
Overview
Front is customer service software that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer comms by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration.
Read more about Front
Business size
S
M
L
Pricing
Starting from:
$29.00
- Free Version
- Free Trial
Value for Money
4.2
Overview
Zoho Desk helps you manage all customer interactions coming from multiple channels. Artificial Intelligence assistant, automate ticket management, measure satisfaction & customize support. Our free plan gives you 3 users free to help you get a head start with your customer service operations.
Read more about Zoho Desk
Business size
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L
Overview
LiveAgent is a powerful Customer Service solution. It helps you manage customer interactions with 180+ Help Desk features and 200+ integrations.
Enjoy social media integrations, customer relationship management, video calls, ticketing, and more.
Start your 30-Day free trial, no credit card required
Read more about LiveAgent
Business size
S
M
L
Overview
Kustomer is the omnichannel customer management platform focused on delivering standout experiences - not resolving tickets.
Read more about Kustomer
Business size
S
M
L
Pricing
Starting from:
$89.00
- Free Version
- Free Trial
Value for Money
4.5
0.3
Overview
Vivantio provides customer service teams a flexible service optimization solution to meet and exceed customer expectations. Our platform combines CRM capabilities with the power of enterprise-level features so B2B service teams can improve service while reducing costs and serving happier customers.
Read more about Vivantio
Business size
S
M
L
Pricing
Starting from:
$59.00
- Free Version
- Free Trial
Value for Money
4.3
0.1
Overview
Sagicc is ideal for companies with difficulties in serving multitudes of customers at the same time, adapting to different sectors. To obtain it you must have at least 5 customer service agents.
Read more about Sagicc
Business size
S
M
L
Pricing
Starting from:
$45.00
- Free Version
- Free Trial
Value for Money
4.5
0.3
Overview
Intercom is redefining how businesses support their customers using powerful messaging and automation
Read more about Intercom
Business size
S
M
L
Pricing
Starting from:
$39.00
- Free Version
- Free Trial
Value for Money
4.0
0.2
Overview
Supportbench revolutionizes customer support with AI-driven features. Seamlessly manage tickets, utilize dynamic SLAs, and engage users with ChatGPT bots. Deliver unmatched value and personalized experiences, making support teams the heroes of their organizations.
Read more about Supportbench
Business size
S
M
L
Pricing
Starting from:
$32.00
- Free Version
- Free Trial
Value for Money
4.8
0.6
Overview
LiveHelpNow is a help desk software solution for customer service and live chat. LiveHelpNow's live chat tool engages with website visitors to garner customer feedback, send targeted messages & relevant recommendations. It also provides email & ticket management, knowledge base publishing & more.
Read more about LiveHelpNow
Business size
S
M
L
Pricing
Starting from:
$21.00
- Free Version
- Free Trial
Value for Money
4.7
0.5
Overview
Customer service software you can depend on, with ticketing for email, live chat and voice. Available on cloud and on-premise.
Read more about Deskpro
Business size
S
M
L
Pricing
Starting from:
$29.00
- Free Version
- Free Trial
Value for Money
4.5
0.3
Overview
inConcert Contact Center allows businesses to reach their customers through any channel, including voice and video calls, email, live chat, SMS/text messaging, social networks, WhatsApp, and more. The software aims to provide an outstanding experience and transform every customer interaction.
Read more about inconnect
Business size
S
M
L
Pricing
Starting from:
$1.00
- Free Version
- Free Trial
Value for Money
4.1
0.1
Overview
Centralpoint by Oxcyon is a digital experience platform & content management solution for enterprises. The cloud-based tool allows users to control knowledge, data, documents, forms, emails, learning, compliance, & more whilst also providing features for managing employees, clients & partners.
Read more about Centralpoint
Business size
S
M
L
Pricing
Starting from:
$25,000.00
- Free Version
- Free Trial
Value for Money
4.5
0.3
