Overview |
Overview |
Platforms Supported |
Platforms Supported |
| Web Based |
Web Based
|
| iPhone App |
iPhone App
|
| Android App |
Android App
|
| Windows App |
Windows App
|
Support Options |
Support Options |
| FAQs |
FAQs
|
| Knowledge Base |
Knowledge Base
|
| Online Support |
Online Support
|
| Phone Support |
Phone Support
|
| Video Tutorials |
Video Tutorials
|
Pricing |
Pricing |
Starting From |
Starting From |
|
$0.00/year
|
|
| Free |
Free
|
| Subscription |
Subscription
|
Reviews |
Reviews |
| Overall rating |
Overall rating
|
| Ease of use |
Ease of use
|
| Value for money |
Value for money
|
| Customer support |
Customer support
|
Features |
Features |
| @mentions |
@mentions
|
| API |
API
|
| Access Control |
Access Control
|
| Activity Dashboard |
Activity Dashboard
|
| Activity Tracking |
Activity Tracking
|
| Archiving & Retention |
Archiving & Retention
|
| Assignment Management |
Assignment Management
|
| Auto-Responders |
Auto-Responders
|
| Automatic Notifications |
Automatic Notifications
|
| Business Intelligence |
Business Intelligence
|
| CRM Integration |
CRM Integration
|
| Call Recording |
Call Recording
|
| Call Routing |
Call Routing
|
| Campaign Analysis |
Campaign Analysis
|
| Campaign Management |
Campaign Management
|
| Case Management |
Case Management
|
| Chat |
Chat
|
| Client Portal |
Client Portal
|
| Collaboration Tools |
Collaboration Tools
|
| Collaborative Workspace |
Collaborative Workspace
|
| Custom Fields |
Custom Fields
|
| Custom Forms |
Custom Forms
|
| Customer Accounts |
Customer Accounts
|
| Customer Activity Reporting |
Customer Activity Reporting
|
| Customer Experience Management |
Customer Experience Management
|
| Customer History |
Customer History
|
| Customer Segmentation |
Customer Segmentation
|
| Customer Service Analytics |
Customer Service Analytics
|
| Customizable Branding |
Customizable Branding
|
| Customizable Reporting |
Customizable Reporting
|
| Customizable Templates |
Customizable Templates
|
| Data Import |
Data Import
|
| Data Import/Export |
Data Import/Export
|
| Data Visualization |
Data Visualization
|
| Desktop Notifications |
Desktop Notifications
|
| Email Integration |
Email Integration
|
| Email Notifications |
Email Notifications
|
| Email Templates |
Email Templates
|
| Email Tracking |
Email Tracking
|
| Employee Management |
Employee Management
|
| Escalation Management |
Escalation Management
|
| Event Triggered Actions |
Event Triggered Actions
|
| Feedback Collection |
Feedback Collection
|
| Feedback Management |
Feedback Management
|
| Full Text Search |
Full Text Search
|
| Gamification |
Gamification
|
| Help Desk Integration |
Help Desk Integration
|
| Help Desk Management |
Help Desk Management
|
| Inbox Management |
Inbox Management
|
| Instant Messaging |
Instant Messaging
|
| Knowledge Base Management |
Knowledge Base Management
|
| Multi-Campaign |
Multi-Campaign
|
| Multi-Channel Communication |
Multi-Channel Communication
|
| Multi-Channel Distribution |
Multi-Channel Distribution
|
| Multi-Channel Management |
Multi-Channel Management
|
| Multi-Language |
Multi-Language
|
| Multiple User Accounts |
Multiple User Accounts
|
| Offline Access |
Offline Access
|
| Performance Reports |
Performance Reports
|
| Prioritizing |
Prioritizing
|
| Real Time Data |
Real Time Data
|
| Real Time Notifications |
Real Time Notifications
|
| Real Time Updates |
Real Time Updates
|
| Reporting & Statistics |
Reporting & Statistics
|
| Request Routing |
Request Routing
|
| SLA Management |
SLA Management
|
| SSL Security |
SSL Security
|
| Search Functionality |
Search Functionality
|
| Self Service Portal |
Self Service Portal
|
| Sentiment Analysis |
Sentiment Analysis
|
| Single Sign On |
Single Sign On
|
| Social Media Integration |
Social Media Integration
|
| Status Tracking |
Status Tracking
|
| Support Ticket Management |
Support Ticket Management
|
| Tagging |
Tagging
|
| Third Party Integration |
Third Party Integration
|
| Timer |
Timer
|
| Visual Analytics |
Visual Analytics
|
| Widgets |
Widgets
|
| Workflow Management |
Workflow Management
|
Integrations |
Integrations |
| Agent.ai |
Agent.ai
|
| AppFollow |
AppFollow
|
| Dropbox Business |
Dropbox Business
|
| Mailchimp |
Mailchimp
|
| PlayVox |
PlayVox
|
| Salesforce Service Cloud |
Salesforce Service Cloud
|
| Stella Connect |
Stella Connect
|
|
Twitter
|
|
| Zendesk |
Zendesk
|
