Overview |
Overview |
Platforms Supported |
Platforms Supported |
Web Based |
Web Based
|
iPhone App |
iPhone App
|
Android App |
Android App
|
Windows App |
Windows App
|
Support Options |
Support Options |
FAQs |
FAQs
|
Knowledge Base |
Knowledge Base
|
Online Support |
Online Support
|
Phone Support |
Phone Support
|
Video Tutorials |
Video Tutorials
|
Pricing |
Pricing |
Starting From |
Starting From |
$0.00/year
|
|
Free |
Free
|
Subscription |
Subscription
|
Reviews |
Reviews |
Overall rating |
Overall rating
|
Ease of use |
Ease of use
|
Value for money |
Value for money
|
Customer support |
Customer support
|
Features |
Features |
@mentions |
@mentions
|
API |
API
|
Access Control |
Access Control
|
Activity Dashboard |
Activity Dashboard
|
Activity Tracking |
Activity Tracking
|
Archiving & Retention |
Archiving & Retention
|
Assignment Management |
Assignment Management
|
Auto-Responders |
Auto-Responders
|
Automatic Notifications |
Automatic Notifications
|
Business Intelligence |
Business Intelligence
|
CRM Integration |
CRM Integration
|
Call Recording |
Call Recording
|
Call Routing |
Call Routing
|
Campaign Analysis |
Campaign Analysis
|
Campaign Management |
Campaign Management
|
Case Management |
Case Management
|
Chat |
Chat
|
Client Portal |
Client Portal
|
Collaboration Tools |
Collaboration Tools
|
Collaborative Workspace |
Collaborative Workspace
|
Custom Fields |
Custom Fields
|
Custom Forms |
Custom Forms
|
Customer Accounts |
Customer Accounts
|
Customer Activity Reporting |
Customer Activity Reporting
|
Customer Experience Management |
Customer Experience Management
|
Customer History |
Customer History
|
Customer Segmentation |
Customer Segmentation
|
Customer Service Analytics |
Customer Service Analytics
|
Customizable Branding |
Customizable Branding
|
Customizable Reporting |
Customizable Reporting
|
Customizable Templates |
Customizable Templates
|
Data Import |
Data Import
|
Data Import/Export |
Data Import/Export
|
Data Visualization |
Data Visualization
|
Desktop Notifications |
Desktop Notifications
|
Email Integration |
Email Integration
|
Email Notifications |
Email Notifications
|
Email Templates |
Email Templates
|
Email Tracking |
Email Tracking
|
Employee Management |
Employee Management
|
Escalation Management |
Escalation Management
|
Event Triggered Actions |
Event Triggered Actions
|
Feedback Collection |
Feedback Collection
|
Feedback Management |
Feedback Management
|
Full Text Search |
Full Text Search
|
Gamification |
Gamification
|
Help Desk Integration |
Help Desk Integration
|
Help Desk Management |
Help Desk Management
|
Inbox Management |
Inbox Management
|
Instant Messaging |
Instant Messaging
|
Knowledge Base Management |
Knowledge Base Management
|
Multi-Campaign |
Multi-Campaign
|
Multi-Channel Communication |
Multi-Channel Communication
|
Multi-Channel Distribution |
Multi-Channel Distribution
|
Multi-Channel Management |
Multi-Channel Management
|
Multi-Language |
Multi-Language
|
Multiple User Accounts |
Multiple User Accounts
|
Offline Access |
Offline Access
|
Performance Reports |
Performance Reports
|
Prioritizing |
Prioritizing
|
Real Time Data |
Real Time Data
|
Real Time Notifications |
Real Time Notifications
|
Real Time Updates |
Real Time Updates
|
Reporting & Statistics |
Reporting & Statistics
|
Request Routing |
Request Routing
|
SLA Management |
SLA Management
|
SSL Security |
SSL Security
|
Search Functionality |
Search Functionality
|
Self Service Portal |
Self Service Portal
|
Sentiment Analysis |
Sentiment Analysis
|
Single Sign On |
Single Sign On
|
Social Media Integration |
Social Media Integration
|
Status Tracking |
Status Tracking
|
Support Ticket Management |
Support Ticket Management
|
Tagging |
Tagging
|
Third Party Integration |
Third Party Integration
|
Timer |
Timer
|
Visual Analytics |
Visual Analytics
|
Widgets |
Widgets
|
Workflow Management |
Workflow Management
|
Integrations |
Integrations |
Agent.ai |
Agent.ai
|
AppFollow |
AppFollow
|
Dropbox Business |
Dropbox Business
|
Mailchimp |
Mailchimp
|
PlayVox |
PlayVox
|
Salesforce Service Cloud |
Salesforce Service Cloud
|
Stella Connect |
Stella Connect
|
Twitter
|
|
Zendesk |
Zendesk
|