How are these alternatives similar to Freshdesk?

The alternatives suggested are similar to Freshdesk in terms of common software categories, shared features and the number of verified user reviews. Explore the following Freshdesk alternatives to see if there are any Freshdesk competitors that you should also consider in your software research.


What are the top 5 alternatives to Freshdesk?


Top 20 alternatives

ServiceNow Customer Service Management

Automate requests and deliver effortless experiences

Overview

ServiceNow Customer Service Management (CSM) is a comprehensive product designed simplify and improve the customer service experience. With CSM, companies can streamline their processes, automate their workflows, and provide self-service options for customers to engage on their channel of choice. Read more about ServiceNow Customer Service Management
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4.1 0.3

Dynamics 365

ERP and CRM applications from Microsoft

Overview

Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools. Read more about Dynamics 365
Business size
S M L

Starting from: $50.00
  • Free Version
  • Free Trial
Value for Money 4.1 0.3

Kustomer

Modern Customer Service Software For Customer-First Brands

Overview

Kustomer is the omnichannel customer management platform focused on delivering standout experiences - not resolving tickets. Read more about Kustomer
Business size
S M L

Starting from: $29.00
  • Free Version
  • Free Trial
Value for Money 4.3 0.1

Front

How 8,000+ companies streamline customer communication.

Overview

Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer comms by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration. Read more about Front
Business size
S M L

Starting from: $19.00
  • Free Version
  • Free Trial
Value for Money 4.1 0.3

Freshservice

A complete IT service management (ITSM) tool for business

Overview

Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release & knowledge management tools Read more about Freshservice
Business size
S M L

Starting from: $29.00
  • Free Version
  • Free Trial
Value for Money 4.4

HappyFox Help Desk

Helpdesk, customer support software

Overview

HappyFox is a cloud based, all-in-one help desk and customer support software. HappyFox's ticketing system enables the quick resolution of customers' issues via an efficient customer support workflow. The platform provides a built-in knowledge base, community forum and end-user support portal. Read more about HappyFox Help Desk
Business size
S M L

Starting from: $39.00
  • Free Version
  • Free Trial
Value for Money 4.5 0.1

ManageEngine Endpoint Central

Desktop, mobile device & patch management software

Overview

An integrated desktop & mobile device management application that enables the centralized management of desktops, servers, laptops, tablets & smartphones Read more about ManageEngine Endpoint Central
Business size
S M L

Starting from: $795.00
  • Free Version
  • Free Trial
Value for Money 4.5 0.1

Zoho CRM

CRM software that helps you sell smarter, better, faster.

Overview

Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach their customers through every channel, including telephone, email, social media, and live chat. Read more about Zoho CRM
Business size
S M L

Starting from: $20.00
Pricing plans
Value for Money 4.3 0.1 View Pricing Plans

Verloop

Conversational AI for Customer Support

Overview

Verloop.io is building the operating system for customer support. Our advanced conversational AI helps brands scale their support, reduce expenses and gain complete visibility into their customer support operations. We combine the power of ML, ASR and NLP to transform the way support is delivered. Read more about Verloop
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4.6 0.2

Overview

ManageEngine ServiceDesk Plus is a help desk software and asset management tool for small, mid-size & large enterprises to manage and troubleshoot IT requests Read more about ManageEngine ServiceDesk Plus
Business size
S M L

Starting from: $120.00
  • Free Version
  • Free Trial
Value for Money 4.2 0.2

Kayako

Unified customer service platform

Overview

Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any channel, support customers better, and stay personal as they grow. Kayako unifies email, social, and live chat conversations together in one tidy place. Read more about Kayako
Business size
S M L

Starting from: $30.00
  • Free Version
  • Free Trial
Value for Money 3.8 0.6

Gorgias

Help desk and customer service solution

Overview

Gorgias is an all-in-one customer service, customer support, and live chat helpdesk for Shopify, Magento, and BigCommerce stores, which offers tools including email integration, autoresponders, ticket management, customer history tracking, request assignment, and more to aid with customer service Read more about Gorgias
Business size
S M L

Starting from: $60.00
  • Free Version
  • Free Trial
Value for Money 4.5 0.1

LiveAgent

Great customer service starts with better help desk software

Overview

LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media. Start with a 14-Day free trial, no credit card needed, no contracts. Read more about LiveAgent
Business size
S M L

Starting from: $9.00
Pricing plans
Value for Money 4.7 0.3 View Pricing Plans

BoldDesk

Help desk software

Overview

BoldDesk is modern help desk software that simplifies customer service. Powerful, customizable, and budget-friendly, it allows companies to streamline support operations and enhance customer satisfaction. Read more about BoldDesk
Business size
S M L

Starting from: $12.00
  • Free Version
  • Free Trial
Value for Money 0 4.4

LiveChat

Customer service software that boosts online sales.

Overview

LiveChat is an all-in-one customer service platform that helps businesses provide seamless customer service and boost their sales. It’s known for its simple, intuitive design, and ease of use. It integrates with 200+ services and is used by over 37,000 customers in 150 countries. Read more about LiveChat
Business size
S M L

Starting from: $24.00
  • Free Version
  • Free Trial
Value for Money 4.5 0.1

Salesforce Sales Cloud

Cloud-based CRM & Sales Automation

Overview

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. Sales Cloud helps sales teams win more deals and understand the health of their business on a platform that grows with them. Read more about Salesforce Sales Cloud
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4.0 0.4

HubSpot CRM

Everything you need to sell in one integrated suite

Overview

Save valuable selling time with HubSpot CRM that takes care of all the little details from recording calls, logging emails and managing data Read more about HubSpot CRM
Business size
S M L

Starting from: $0.00
  • Free Version
  • Free Trial
Value for Money 4.3 0.1

HubSpot Service Hub

Cloud-based customer service solution for firms of all sizes

Overview

HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more. Read more about HubSpot Service Hub
Business size
S M L

Starting from: $50.00
  • Free Version
  • Free Trial
Value for Money 4.2 0.2

JIRA Service Management

The only ITSM solution built on the Jira platform

Overview

Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular Jira platform that unlocks high-velocity teams. Empowered teams can deliver great, coordinated service experiences, without the complexity of traditional ITSM. Read more about JIRA Service Management
Business size
S M L

Starting from: $60.00
Pricing plans
Value for Money 4.3 0.1 View Pricing Plans

Zoho Desk

Superior customer service. Lasting experiences.

Overview

Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune. Read more about Zoho Desk
Business size
S M L

Starting from: $14.00
Pricing plans
Value for Money 4.5 0.1 View Pricing Plans
Quick view of Freshdesk
Business size
S M L

Pricing starting from:

$15.00

Value for Money
4.4