How are these alternatives similar to Gladly?

The alternatives suggested are similar to Gladly in terms of common software categories, shared features and the number of verified user reviews. Explore the following Gladly alternatives to see if there are any Gladly competitors that you should also consider in your software research.


What are the top 5 alternatives to Gladly?


Top 20 alternatives

Gorgias

# 1 Alternative

Overview

Gorgias is an all-in-one customer service, customer support, and live chat helpdesk for Shopify, Magento, and BigCommerce stores, which offers tools including email integration, autoresponders, ticket management, customer history tracking, request assignment, and more to aid with customer service Read more about Gorgias
Business size
S M L

Starting from: $60.00
  • Free Version
  • Free Trial
Value for Money 4.5 0.3

Zendesk Suite

Service-first CRM company that builds support & sales tools

Overview

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations. Read more about Zendesk Suite
Business size
S M L

Starting from: $49.00
  • Free Version
  • Free Trial
Value for Money 4.1 0.7

Zendesk Explore

Build reports and dashboards with multiple data sources

Overview

Zendesk Analytics is reporting and analytics software that helps users understand what’s happening with their customers so they can do more of what works and less of what doesn’t. Read more about Zendesk Explore
Business size
S M L

Starting from: $49.00
  • Free Version
  • Free Trial
Value for Money 3.5 1.3

eDesk

eDesk; the most scalable eCommerce customer support tool for

Overview

eDesk’s AI-powered customer service software is designed specifically for eCommerce businesses, to take the complexity out of managing multiple marketplace, webstore and social media support. Read more about eDesk
Business size
S M L

Starting from: $89.00
  • Free Version
  • Free Trial
Value for Money 4.2 0.6

HappyFox Help Desk

Helpdesk, customer support software

Overview

HappyFox is a cloud based, all-in-one help desk and customer support software. HappyFox's ticketing system enables the quick resolution of customers' issues via an efficient customer support workflow. The platform provides a built-in knowledge base, community forum and end-user support portal. Read more about HappyFox Help Desk
Business size
S M L

Starting from: $39.00
  • Free Version
  • Free Trial
Value for Money 4.5 0.3

Aircall

Phone system for support and sales teams

Overview

Aircall is a cloud-based phone system that empowers your teams with meaningful conversations. Set up your phone system in minutes, smartly integrate it into your workflows and enrich your conversations with insightful data. Aircall, your phone system re-invented. Read more about Aircall
Business size
S M L

Starting from: $40.00
  • Free Version
  • Free Trial
Value for Money 4.0 0.8

Freshdesk

Online helpdesk system and customer service software

Overview

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction. Read more about Freshdesk
Business size
S M L

Starting from: $15.00
Pricing plans
Value for Money 4.4 0.4 View Pricing Plans

Salesforce Sales Cloud

Cloud-based CRM & Sales Automation

Overview

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. Sales Cloud helps sales teams win more deals and understand the health of their business on a platform that grows with them. Read more about Salesforce Sales Cloud
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4.0 0.8

Kustomer

Modern Customer Service Software For Customer-First Brands

Overview

Kustomer is the omnichannel customer management platform focused on delivering standout experiences - not resolving tickets. Read more about Kustomer
Business size
S M L

Starting from: $29.00
  • Free Version
  • Free Trial
Value for Money 4.3 0.5

CRM and Deals for Zendesk

CRM plugin for Zendesk support

Overview

CRM and Deals for Zendesk Support help businesses manage sale pipelines successfully, create deal forecasts, analyze reports and make the right decisions while working with clients. Read more about CRM and Deals for Zendesk
Business size
S M L

Starting from: $9.00
  • Free Version
  • Free Trial
Value for Money 4 0.8

Zoho Desk

Cloud-based help desk platform

Overview

Zoho Desk is a cloud-based help desk platform designed to help businesses of all sizes manage customer service. Key features include customer support tickets, a customer support portal, contract management, and report creation. Read more about Zoho Desk
Business size
S M L

Starting from: $14.00
Pricing plans
Value for Money 4.5 0.3 View Pricing Plans

Talkdesk

The world's leading cloud-based contact center software.

Overview

Talkdesk provides all the benefits of enterprise contact center software, without all the complexity. Read more about Talkdesk
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4.5 0.3

NICE CXone

Cloud Contact Center Software

Overview

NICE Cxone delivers the most complete and customer-focused cloud platform for companies to transform their customer experiences. Read more about NICE CXone
Business size
S M L

Starting from: $100.00
  • Free Version
  • Free Trial
Value for Money 4.0 0.8

Botgate

Conversational AI platform for sales and marketing

Overview

Botgate AI is a conversational marketing platform designed specifically for sales and customer success teams. Our hybrid model combines an intelligent bot with human touch points to shorten your sales cycle, qualify leads faster and improve your conversion rate. Read more about Botgate
Business size
S M L

Starting from: $29.00
  • Free Version
  • Free Trial
Value for Money 5 0.2

LiveAgent

Great customer service starts with better help desk software

Overview

LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media. Start with a 14-Day free trial, no credit card needed, no contracts. Read more about LiveAgent
Business size
S M L

Starting from: $15.00
Pricing plans
Value for Money 4.7 0.1 View Pricing Plans

Salesforce Service Cloud

Customer Service & Field Service Management Solutions

Overview

Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction. Read more about Salesforce Service Cloud
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4.1 0.7

Bitrix24

100% free CRM, collaboration, and communication tool suite

Overview

Bitrix24 is a free cloud and open source collaboration platform providing CRM, document management, tasking, time management, and project management tools. Over 10 million companies rely on Bitrix24 in 186 countries. Read more about Bitrix24
Business size
S M L

Starting from: $61.00
Pricing plans
Value for Money 4.2 0.6 View Pricing Plans

Akio.CX

Multi-channel customer relations management platform

Overview

Akio.CX is an omnichannel customer relations tool, designed to facilitate web, telephone, email & social media conversations between customers & customer service teams. Read more about Akio.CX
Business size
S M L

Starting from: $40.00
  • Free Version
  • Free Trial
Value for Money 0 4.8

Genesys Cloud CX

Software for faster, smarter, personal experiences

Overview

Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture Read more about Genesys Cloud CX
Business size
S M L

Starting from: $75.00
  • Free Version
  • Free Trial
Value for Money 4.1 0.7

FocalScope

Call center management software

Overview

FocalScope is a call center management software designed to help businesses connect agents with customers through live chat, phone, email, and social media networking sites. The platform enables managers to access the shared email ticket inbox and resolve cases on a unified interface. Read more about FocalScope
Business size
S M L

Starting from: $9.00
  • Free Version
  • Free Trial
Value for Money 5 0.2
Quick view of Gladly
4.8 (91)
Business size
S M L

Pricing starting from:

$38.00

  • Free Version
  • Free Trial
Value for Money
4.8
Learn More