Call Center Studio

Cloud-based call center management software
(36 reviews)
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Overview

Overview

Platforms Supported

Platforms Supported

Web Based Web Based
iPhone App iPhone App
Android App Android App
Windows App Windows App

Support Options

Support Options

FAQs FAQs
Forum Forum
Knowledge Base Knowledge Base
Online Support Online Support
Phone Support Phone Support

Pricing

Pricing

Starting From

Starting From

N/A
Subscription Subscription

Reviews

Reviews

Overall rating Overall rating
Ease of use Ease of use
Value for money Value for money
Customer support Customer support

Features

Features

API API
Alerts / Escalation Alerts / Escalation
Answering Machine Detection Answering Machine Detection
Automatic Call Distribution Automatic Call Distribution
CRM Integration CRM Integration
Call Center Management Call Center Management
Call Disposition Call Disposition
Call Monitoring Call Monitoring
Call Recording Call Recording
Call Routing Call Routing
Call Scripting Call Scripting
Call Transfer Call Transfer
Campaign Management Campaign Management
Computer Telephony Integration Computer Telephony Integration
Contact Database Contact Database
Contact Management Contact Management
Customer Database Customer Database
Customizable Branding Customizable Branding
Data Import/Export Data Import/Export
Document Storage Document Storage
Email Integration Email Integration
Escalation Management Escalation Management
File Transfer File Transfer
Help Desk Management Help Desk Management
IVR / Voice Recognition IVR / Voice Recognition
Knowledge Base Management Knowledge Base Management
Monitoring Monitoring
Multi-Channel Communication Multi-Channel Communication
On-Demand Recording On-Demand Recording
Performance Metrics Performance Metrics
Predictive Dialer Predictive Dialer
Self Service Portal Self Service Portal
Social Media Integration Social Media Integration
Survey Management Survey Management
Surveys & Feedback Surveys & Feedback
Text to Speech Text to Speech
Third Party Integration Third Party Integration
Voice Mail Voice Mail
Workflow Management Workflow Management

Integrations

Integrations

Avaya Aura Call Center Elite Avaya Aura Call Center Elite
BIME BIME
Zendesk Zendesk