How are these alternatives similar to ServiceNow Customer Service Management?
The alternatives suggested are similar to ServiceNow Customer Service Management in terms of common software categories, shared features and the number of verified user reviews. Explore the following ServiceNow Customer Service Management alternatives to see if there are any ServiceNow Customer Service Management competitors that you should also consider in your software research.
What are the top 5 alternatives to ServiceNow Customer Service Management?
Top 20 alternatives
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Overview
Manage the customer experience from end-to-end across multiple channels, unifying contextual data and knowledge.
Read more about Oracle B2C Service
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Not provided by vendor
- Free Version
- Free Trial
Value for Money
4.3
0.2
Overview
SAP Customer Experience is a cloud-based customer relationship management solution that integrates with SAP ERP, forming part of the complete SAP business suite. The CRM software provides a single platform to store all client account information and manage all customer communications.
Read more about SAP Customer Experience
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Pricing
Starting from:
$58.00
- Free Version
- Free Trial
Value for Money
3.9
0.2
Overview
Azure DevOps Services is designed to help small to large businesses streamline prioritization, release management, and portfolio management operations. It enables software developers to automate the process of software development using testing, package management, repositories, and more.
Read more about Azure DevOps Services
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Pricing
Starting from:
$6.00
- Free Version
- Free Trial
Value for Money
4.4
0.3
Overview
Microsoft Visual Studio Online is a web based collaboration and project management application designed for software shipping and building. The Online platform enables you to create software projects as well as track and manage programming processes to help identify bugs, new features and more.
Read more about Microsoft Visual Studio
Business size
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Pricing
Starting from:
$45.00
- Free Version
- Free Trial
Value for Money
4.4
0.3
Overview
Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.
Read more about RingCentral MVP
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Pricing
Starting from:
Not provided by vendor
- Free Version
- Free Trial
Value for Money
4.0
0.1
Overview
Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools.
Read more about Dynamics 365
Business size
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Pricing
Starting from:
$50.00
- Free Version
- Free Trial
Value for Money
4.1
Overview
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.
Read more about Freshdesk
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Overview
Wolken ServiceDesk is a cloud-based software designed to help businesses streamline service management, incident tracking, and change management operations. It enables employees to interact with customers and vendors, raise service requests, and automatically route tickets to appropriate agents.
Read more about Wolken ServiceDesk
Business size
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Pricing
Starting from:
$30.00
- Free Version
- Free Trial
Value for Money
5
0.9
Overview
Microsoft Azure is a cloud computing platform designed to help organizations run virtual desktops and applications in the cloud. It offers businesses with built-in migration tools, which enables administrators to migrate remote desktop services (RDS) and Windows server desktops to various devices.
Read more about Microsoft Azure
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Pricing
Starting from:
Not provided by vendor
- Free Version
- Free Trial
Value for Money
4.2
0.1
Overview
Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations.
Read more about Zendesk Suite
Business size
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Pricing
Starting from:
$49.00
- Free Version
- Free Trial
Value for Money
4.1
Overview
NetSuite provides organizations with an integrated system of cloud applications that helps them run their business. More than 32,000 organizations around the world use NetSuite to more easily grow and adapt to change.
Read more about NetSuite
Business size
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Overview
Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. Sales Cloud helps sales teams win more deals and understand the health of their business on a platform that grows with them.
Read more about Salesforce Sales Cloud
Business size
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Pricing
Starting from:
Not provided by vendor
- Free Version
- Free Trial
Value for Money
4.0
0.1
Overview
Airdesk is a centralized workspace with a 360º view of all your services. With it, businesses can manage customers and contacts, deals and contracts, project and task management, customer interactions and ticket handling in a single place.
Read more about Airdesk
Business size
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Pricing
Starting from:
$39.00
- Free Version
- Free Trial
Value for Money
5
0.9
Overview
CloudBlue supports the entire business lifecycle, from lead generation to contract renewal. It is designed specifically for software and services businesses, automating business functions in a single platform available on the cloud. It includes integrated time tracking systems and automated billing
Read more about CloudBlue PSA
Business size
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Pricing
Starting from:
$65.00
- Free Version
- Free Trial
Value for Money
4.3
0.2
Overview
Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction.
Read more about Salesforce Service Cloud
Business size
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Pricing
Starting from:
Not provided by vendor
- Free Version
- Free Trial
Value for Money
4.1
Overview
Zoho Desk is a cloud-based help desk platform designed to help businesses of all sizes manage customer service. Key features include customer support tickets, a customer support portal, contract management, and report creation.
Read more about Zoho Desk
Business size
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Overview
EcholoN is a customer service management software designed to help businesses handle quality control processes, documents, workplace emergencies, IT issues, inventory, communications, help desk, assets, projects, and more on a centralized platform.
Read more about EcholoN
Business size
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Pricing
Starting from:
$5,500.00
- Free Version
- Free Trial
Value for Money
4.5
0.4
Overview
Our Enterprise Customers Just Love The Convenience. Case Management, Ticket Management, Workflows Automation, Native Integrations, Knowledge Base, and accurate Analytics & Insights, all built-in inside a modern B2B Customer Management Software.
Read more about Supportbench
Business size
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Pricing
Starting from:
$40.00
- Free Version
- Free Trial
Value for Money
4.8
0.7
Overview
C2 ATOM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating best-in-class ticketing.
Read more about C2 ATOM
Business size
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Pricing
Starting from:
$40.00
- Free Version
- Free Trial
Value for Money
4.2
0.1
Overview
Capacity is an AI and knowledge management solution designed to help organizations automate operations related to customer help desks, project workflows, and data storage. With the drag-and-drop interface, users can organize information using folders, dialogues, and custom sharing rules.
Read more about Capacity
Business size
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Pricing
Starting from:
Not provided by vendor
- Free Version
- Free Trial
Value for Money
4.1
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
Value for Money
4.1Related categories
- Issue Tracking Software
- Customer Engagement Software
- Knowledge Management Software
- Customer Communications Management Software
- Data Analysis Software
- Enterprise Search Software
- Customer Service Software
- Workflow Management Software
- Machine Learning Software
- Artificial Intelligence Software
- Customer Support Software
- Contact Center Software
Popular comparisons
- ServiceNow Customer Service Management Vs Oracle B2C Service
- ServiceNow Customer Service Management Vs SAP Customer Experience
- ServiceNow Customer Service Management Vs Azure DevOps Services
- ServiceNow Customer Service Management Vs Microsoft Visual Studio
- ServiceNow Customer Service Management Vs RingCentral MVP
- ServiceNow Customer Service Management Vs Dynamics 365
- ServiceNow Customer Service Management Vs Freshdesk
- ServiceNow Customer Service Management Vs Wolken ServiceDesk
- ServiceNow Customer Service Management Vs Microsoft Azure
- ServiceNow Customer Service Management Vs Zendesk Suite
- ServiceNow Customer Service Management Vs NetSuite
- ServiceNow Customer Service Management Vs Salesforce Sales Cloud
