ServiceNow Customer Service Management

How are these alternatives similar to ServiceNow Customer Service Management?

The alternatives suggested are similar to ServiceNow Customer Service Management in terms of common software categories, shared features and the number of verified user reviews. Explore the following ServiceNow Customer Service Management alternatives to see if there are any ServiceNow Customer Service Management competitors that you should also consider in your software research.


What are the top 5 alternatives to ServiceNow Customer Service Management?


Top 20 alternatives

Overview

Manage the customer experience from end-to-end across multiple channels, unifying contextual data and knowledge. Read more about Oracle B2C Service
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4.3 0.2

SAP Customer Experience

Enterprise CRM software

Overview

SAP Customer Experience is a cloud-based customer relationship management solution that integrates with SAP ERP, forming part of the complete SAP business suite. The CRM software provides a single platform to store all client account information and manage all customer communications. Read more about SAP Customer Experience
Business size
S M L

Starting from: $58.00
  • Free Version
  • Free Trial
Value for Money 3.9 0.2

Azure DevOps Services

DevOps solution for handling software testing and deployment

Overview

Azure DevOps Services is designed to help small to large businesses streamline prioritization, release management, and portfolio management operations. It enables software developers to automate the process of software development using testing, package management, repositories, and more. Read more about Azure DevOps Services
Business size
S M L

Starting from: $6.00
  • Free Version
  • Free Trial
Value for Money 4.4 0.3

Microsoft Visual Studio

Software shipping and building

Overview

Microsoft Visual Studio Online is a web based collaboration and project management application designed for software shipping and building. The Online platform enables you to create software projects as well as track and manage programming processes to help identify bugs, new features and more. Read more about Microsoft Visual Studio
Business size
S M L

Starting from: $45.00
  • Free Version
  • Free Trial
Value for Money 4.4 0.3

RingCentral MVP

RingCentral MVP - Message, Video, Phone

Overview

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more. Read more about RingCentral MVP
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4.0 0.1

Dynamics 365

ERP and CRM applications from Microsoft

Overview

Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools. Read more about Dynamics 365
Business size
S M L

Starting from: $50.00
  • Free Version
  • Free Trial
Value for Money 4.1

Freshdesk

Online helpdesk system and customer service software

Overview

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction. Read more about Freshdesk
Business size
S M L

Starting from: $15.00
Pricing plans
Value for Money 4.4 0.3 View Pricing Plans

Wolken ServiceDesk

Cloud-based customer service management platform

Overview

Wolken ServiceDesk is a cloud-based software designed to help businesses streamline service management, incident tracking, and change management operations. It enables employees to interact with customers and vendors, raise service requests, and automatically route tickets to appropriate agents. Read more about Wolken ServiceDesk
Business size
S M L

Starting from: $30.00
  • Free Version
  • Free Trial
Value for Money 5 0.9

Microsoft Azure

Desktop virtualization platform to enable remote access

Overview

Microsoft Azure is a cloud computing platform designed to help organizations run virtual desktops and applications in the cloud. It offers businesses with built-in migration tools, which enables administrators to migrate remote desktop services (RDS) and Windows server desktops to various devices. Read more about Microsoft Azure
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4.2 0.1

Zendesk Suite

Service-first CRM company that builds support & sales tools

Overview

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations. Read more about Zendesk Suite
Business size
S M L

Starting from: $49.00
  • Free Version
  • Free Trial
Value for Money 4.1

NetSuite

The World’s Leading, Most Deployed Cloud ERP Solution

Overview

NetSuite provides organizations with an integrated system of cloud applications that helps them run their business. More than 32,000 organizations around the world use NetSuite to more easily grow and adapt to change. Read more about NetSuite
Business size
S M L

Starting from: $1,832.88
  • Free Version
  • Free Trial
Pricing plans
Value for Money 3.7 0.4 View Pricing Plans

Salesforce Sales Cloud

Cloud-based CRM & Sales Automation

Overview

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. Sales Cloud helps sales teams win more deals and understand the health of their business on a platform that grows with them. Read more about Salesforce Sales Cloud
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4.0 0.1

Airdesk

Centralized workspace for all services.

Overview

Airdesk is a centralized workspace with a 360º view of all your services. With it, businesses can manage customers and contacts, deals and contracts, project and task management, customer interactions and ticket handling in a single place. Read more about Airdesk
Business size
S M L

Starting from: $39.00
  • Free Version
  • Free Trial
Value for Money 5 0.9

CloudBlue PSA

The next generation of professional services automation.

Overview

CloudBlue supports the entire business lifecycle, from lead generation to contract renewal. It is designed specifically for software and services businesses, automating business functions in a single platform available on the cloud. It includes integrated time tracking systems and automated billing Read more about CloudBlue PSA
Business size
S M L

Starting from: $65.00
  • Free Version
  • Free Trial
Value for Money 4.3 0.2

Salesforce Service Cloud

Customer Service & Field Service Management Solutions

Overview

Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction. Read more about Salesforce Service Cloud
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4.1

Zoho Desk

Cloud-based help desk platform

Overview

Zoho Desk is a cloud-based help desk platform designed to help businesses of all sizes manage customer service. Key features include customer support tickets, a customer support portal, contract management, and report creation. Read more about Zoho Desk
Business size
S M L

Starting from: $14.00
Pricing plans
Value for Money 4.5 0.4 View Pricing Plans

EcholoN

Help desk software for managing customer service processes

Overview

EcholoN is a customer service management software designed to help businesses handle quality control processes, documents, workplace emergencies, IT issues, inventory, communications, help desk, assets, projects, and more on a centralized platform. Read more about EcholoN
Business size
S M L

Starting from: $5,500.00
  • Free Version
  • Free Trial
Value for Money 4.5 0.4

Supportbench

A Modern B2B Helpdesk CRM Software.

Overview

Our Enterprise Customers Just Love The Convenience. Case Management, Ticket Management, Workflows Automation, Native Integrations, Knowledge Base, and accurate Analytics & Insights, all built-in inside a modern B2B Customer Management Software. Read more about Supportbench
Business size
S M L

Starting from: $40.00
  • Free Version
  • Free Trial
Value for Money 4.8 0.7

C2 ATOM

The ultimate ITSM platform

Overview

C2 ATOM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating best-in-class ticketing. Read more about C2 ATOM
Business size
S M L

Starting from: $40.00
  • Free Version
  • Free Trial
Value for Money 4.2 0.1

Capacity

Artificial Intelligence-based knowledge management solution

Overview

Capacity is an AI and knowledge management solution designed to help organizations automate operations related to customer help desks, project workflows, and data storage. With the drag-and-drop interface, users can organize information using folders, dialogues, and custom sharing rules. Read more about Capacity
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4.1
Quick view of ServiceNow Customer Service Management
Business size
S M L

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money
4.1
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