ServiceNow Customer Service Management Alternatives

ServiceNow Customer Service Management

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How are these alternatives similar to ServiceNow Customer Service Management?

The alternatives suggested are similar to ServiceNow Customer Service Management in terms of common software categories, shared features and the number of verified user reviews. Explore the following ServiceNow Customer Service Management alternatives to see if there are any ServiceNow Customer Service Management competitors that you should also consider in your software research.


What are the top 5 alternatives to ServiceNow Customer Service Management?


Top 20 alternatives

Salesforce Sales Cloud

Cloud-based CRM & Sales Automation

Overview

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. Sales Cloud helps sales teams win more deals and understand the health of their business on a platform that grows with them. Read more about Salesforce Sales Cloud

Business size

S M L

Starting from: $25.00
  • Free Version
  • Free Trial
Value for Money 4.0 0.1

NetSuite

The World’s Leading, Most Deployed Cloud ERP Solution

Overview

NetSuite provides organizations with an integrated system of cloud applications that helps them run their business. More than 38,000 organizations around the world use NetSuite to more easily grow and adapt to change. Read more about NetSuite

Business size

S M L

Starting from: $1,832.88
  • Free Version
  • Free Trial
Value for Money 3.8 0.3

Zoho Desk

Superior customer service. Lasting experiences.

Overview

Advanced process automation, feedback loops, cases management, reports makes Zoho Desk more easy to track and solve issues faster. The issue tracking cycle begins when the customer tells your company about their questions, and ends when the customer leaves feedback on the support they received. Read more about Zoho Desk

Business size

S M L

Starting from: $14.00
Pricing plans
Value for Money 4.5 0.4 View Pricing Plans

Salesforce Service Cloud

Customer Service & Field Service Management Solutions

Overview

Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction. Read more about Salesforce Service Cloud

Business size

S M L

Starting from: $25.00
  • Free Version
  • Free Trial
Value for Money 4.1

Oracle B2C Service

Multi-channel contact center

Overview

Manage the customer experience from end-to-end across multiple channels, unifying contextual data and knowledge. Read more about Oracle B2C Service

Business size

S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4.4 0.3

Azure DevOps Services

DevOps solution for handling software testing and deployment

Overview

Azure DevOps Services is designed to help small to large businesses streamline prioritization, release management, and portfolio management operations. It enables software developers to automate the process of software development using testing, package management, repositories, and more. Read more about Azure DevOps Services

Business size

S M L

Starting from: $6.00
  • Free Version
  • Free Trial
Value for Money 4.4 0.3

Dynamics 365

ERP and CRM applications from Microsoft

Overview

Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools. Read more about Dynamics 365

Business size

S M L

Starting from: $50.00
  • Free Version
  • Free Trial
Value for Money 4.1

Freshdesk

Online helpdesk system and customer service software

Overview

Freshdesk seamlessly integrates with JIRA to help customer support and engineering teams stay on the same page and resolve issues faster. Read more about Freshdesk

Business size

S M L

Starting from: $15.00
  • Free Version
  • Free Trial
Value for Money 4.4 0.3

RingEX

RingEX - AI meets trusted communications

Overview

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more. Read more about RingEX

Business size

S M L

Starting from: $30.00
  • Free Version
  • Free Trial
Value for Money 4.1

Microsoft Visual Studio

Software shipping and building

Overview

Microsoft Visual Studio Online is a web based collaboration and project management application designed for software shipping and building. The Online platform enables you to create software projects as well as track and manage programming processes to help identify bugs, new features and more. Read more about Microsoft Visual Studio

Business size

S M L

Starting from: $45.00
  • Free Version
  • Free Trial
Value for Money 4.4 0.3

HPE OneView

IT infrastructure and asset management software

Overview

HPE OneView is an IT infrastructure management software that helps businesses automate IT operations. It simplifies infrastructure lifecycle management across computing, storage, and networking processes. Read more about HPE OneView

Business size

S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4.5 0.4

OTRS

Helpdesk software for customer service management teams

Overview

OTRS is a helpdesk software designed to help businesses manage resources, workflows, internal communication processes, customers, service requests, and more on a centralized platform. Administrators can configure access permissions, enabling agents to view client data. Read more about OTRS

Business size

S M L

Starting from: $1.00
  • Free Version
  • Free Trial
Value for Money 4.4 0.3

Zendesk Suite

Service-first CRM company that builds support & sales tools

Overview

Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history. Read more about Zendesk Suite

Business size

S M L

Starting from: $55.00
  • Free Version
  • Free Trial
Value for Money 4.2 0.1

Microsoft Azure

Desktop virtualization platform to enable remote access

Overview

Microsoft Azure is a cloud computing platform designed to help organizations run virtual desktops and applications in the cloud. It offers businesses with built-in migration tools, which enables administrators to migrate remote desktop services (RDS) and Windows server desktops to various devices. Read more about Microsoft Azure

Business size

S M L

Starting from: $1.00
  • Free Version
  • Free Trial
Value for Money 4.2 0.1

Wolken ServiceDesk

Cloud-based customer service management platform

Overview

Wolken ServiceDesk is a cloud-based software designed to help businesses streamline service management, incident tracking, and change management operations. It enables employees to interact with customers and vendors, raise service requests, and automatically route tickets to appropriate agents. Read more about Wolken ServiceDesk

Business size

S M L

Starting from: $30.00
  • Free Version
  • Free Trial
Value for Money 5 0.9

KACE

Unified Endpoint Management by KACE. Where Next Meets Now.

Overview

KACE is a Unified Endpoint Management solution that offers a single point of control for managing IT systems across the entire organization, inside or outside your network. This comprehensive solution takes the stress out of keeping devices secure and compliant so you can do more. Read more about KACE

Business size

S M L

Starting from: $2.40
  • Free Version
  • Free Trial
Value for Money 3.9 0.2

Overview

SAP Customer Experience is a cloud-based customer relationship management solution that integrates with SAP ERP, forming part of the complete SAP business suite. The CRM software provides a single platform to store all client account information and manage all customer communications. Read more about SAP Customer Experience

Business size

S M L

Starting from: $58.00
  • Free Version
  • Free Trial
Value for Money 4.0 0.1

RemedyOnCall

Software for managing patient engagement

Overview

RemedyOnCall is a member of the RemedyConnect family of digital services for health care providers. Providing digital or live agent answering services alongside a telehealth platform allows providers to initiate a telehealth visit with one click. Read more about RemedyOnCall

Business size

S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 3 1.1

Front

How 8,000+ companies streamline customer communication.

Overview

Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer comms by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration. Read more about Front

Business size

S M L

Starting from: $19.00
  • Free Version
  • Free Trial
Value for Money 4.1

Airdesk

Centralized workspace for all services.

Overview

Airdesk is a centralized workspace with a 360º view of all your services. With it, businesses can manage customers and contacts, deals and contracts, project and task management, customer interactions and ticket handling in a single place. Read more about Airdesk

Business size

S M L

Starting from: $39.00
  • Free Version
  • Free Trial
Value for Money 5 0.9

Quick view of ServiceNow Customer Service Management

Business size

S M L

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial

Value for Money

4.1