Freshworks Customer Service Suite Alternatives

How are these alternatives similar to Freshworks Customer Service Suite?

The alternatives suggested are similar to Freshworks Customer Service Suite in terms of common software categories, shared features and the number of verified user reviews. Explore the following Freshworks Customer Service Suite alternatives to see if there are any Freshworks Customer Service Suite competitors that you should also consider in your software research.


What are the top 5 alternatives to Freshworks Customer Service Suite?


Top 20 alternatives

Freshdesk

Online helpdesk system and customer service software

Overview

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction. Read more about Freshdesk

Business size

S M L

Starting from: $15.00
  • Free Version
  • Free Trial
Value for Money 4.4 0.4

Zoho Desk

Superior customer service. Lasting experiences.

Overview

Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune. Read more about Zoho Desk

Business size

S M L

Starting from: $14.00
  • Free Version
  • Free Trial
Value for Money 4.5 0.5

Zendesk Suite

Service-first CRM company that builds support & sales tools

Overview

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations. Read more about Zendesk Suite

Business size

S M L

Starting from: $55.00
  • Free Version
  • Free Trial
Value for Money 4.2 0.2

LiveAgent

Great customer service starts with better help desk software

Overview

LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media. Start with a 30-Day free trial, no credit card needed, no contracts. Read more about LiveAgent

Business size

S M L

Starting from: $9.00
  • Free Version
  • Free Trial
Value for Money 4.7 0.7

Deskpro

Customer service software you can depend on

Overview

Deskpro is multi-channel helpdesk software that can be Cloud or self-hosted. The helpdesk app includes using filters, custom fields, macros, quick replies, labels, triggers and notes. You can also use Deskpro to generate self-help content for your clients. Other features of the app include live chat, customer feedback and suggestion tools, custom... Read more about Deskpro

Business size

S M L

Starting from: $29.00
  • Free Version
  • Free Trial
Value for Money 4.5 0.5

Supportbench

Supportbench: AI-Powered Enterprise Support Mastery

Overview

Supportbench revolutionizes customer support with AI-driven features. Seamlessly manage tickets, utilize dynamic SLAs, and engage users with ChatGPT bots. Deliver unmatched value and personalized experiences, making support teams the heroes of their organizations. Read more about Supportbench

Business size

S M L

Starting from: $32.00
  • Free Version
  • Free Trial
Value for Money 4.9 0.9

Sagicc

Make your customers fall in love with your brand ­čĺś

Overview

Sagicc is ideal for companies with difficulties in serving multitudes of customers at the same time, adapting to different sectors. To obtain it you must have at least 10 customer service agents. Read more about Sagicc

Business size

S M L

Starting from: $70.00
  • Free Version
  • Free Trial
Value for Money 4.5 0.5

Intercom

Making internet business personal

Overview

Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human support. Read more about Intercom

Business size

S M L

Starting from: $39.00
  • Free Version
  • Free Trial
Value for Money 4.0

Kustomer

Modern Customer Service Software For Customer-First Brands

Overview

Kustomer is the omnichannel customer management platform focused on delivering standout experiences - not resolving tickets. Read more about Kustomer

Business size

S M L

Starting from: $89.00
  • Free Version
  • Free Trial
Value for Money 4.5 0.5

Centralpoint

Digital experience platform & content management solution

Overview

Centralpoint by Oxcyon is a digital experience platform & content management solution for enterprises. The cloud-based tool allows users to control knowledge, data, documents, forms, emails, learning, compliance, & more whilst also providing features for managing employees, clients & partners. Read more about Centralpoint

Business size

S M L

Starting from: $25,000.00
  • Free Version
  • Free Trial
Value for Money 4.5 0.5

Front

How 8,000+ companies streamline customer communication.

Overview

Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer comms by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration. Read more about Front

Business size

S M L

Starting from: $19.00
  • Free Version
  • Free Trial
Value for Money 4.1 0.1

Vivantio

Flexible Software. Focused Service.

Overview

Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across IT, HR, GRC, Facilities, Finance, Legal and B2B Customer Support. Read more about Vivantio

Business size

S M L

Starting from: $59.00
  • Free Version
  • Free Trial
Value for Money 4.3 0.3

Genesys Cloud CX

Software for faster, smarter, personal experiences

Overview

Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture Read more about Genesys Cloud CX

Business size

S M L

Starting from: $75.00
  • Free Version
  • Free Trial
Value for Money 4.1 0.1

EcholoN

Helpdesk software for managing customer service processes

Overview

EcholoN is a customer service management software designed to help businesses handle quality control processes, documents, workplace emergencies, IT issues, inventory, communications, help desk, assets, projects, and more on a centralized platform. Read more about EcholoN

Business size

S M L

Starting from: $5,500.00
  • Free Version
  • Free Trial
Value for Money 4.5 0.5

SimpleCRM

Cloud-based all-in-one marketing platform

Overview

SimpleCRM is an AI-enabled CRM solution for midsize to large businesses in the Asia Pacific region. The solution supports a portfolio of products that cater to various business requirements such as accounting, CRM, marketing, and more. Read more about SimpleCRM

Business size

S M L

Starting from: $30.00
  • Free Version
  • Free Trial
Value for Money 4.3 0.3

Bitrix24

100% free CRM, collaboration, and communication tool suite

Overview

Bitrix24 is a free cloud and open source collaboration platform providing CRM, document management, tasking, time management, and project management tools. Over 12 million companies rely on Bitrix24 in 186 countries. Read more about Bitrix24

Business size

S M L

Starting from: $61.00
  • Free Version
  • Free Trial
Value for Money 4.2 0.2

Howazit

Howazit collects feedback from customers and acts upon it.

Overview

Collect customer feedback at relevant touchpoints, measure customer experience, including metrics like NPS, CSAT and CES, and then take smart actions based on collected feedback to improve customer experience and business performance. Read more about Howazit

Business size

S M L

Starting from: $150.00
  • Free Version
  • Free Trial
Value for Money 4.5 0.5

TeamSupport

The complete B2B solution for great customer support

Overview

TeamSupport's Support software is specifically designed to provide businesses with the context needed to effectively meet their customers' needs. Through an innately collaborative platform, Support ensures unified customer experiences that are positive and healthy. Read more about TeamSupport

Business size

S M L

Starting from: $49.00
  • Free Version
  • Free Trial
Value for Money 4.4 0.4

C2-ITSM

The ultimate ITSM platform

Overview

C2 ITSM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. ItÔÇÖs also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating best-in-class ticketing. Read more about C2-ITSM

Business size

S M L

Starting from: $44.00
  • Free Version
  • Free Trial
Value for Money 4.3 0.3

Salesforce Service Cloud

Customer Service & Field Service Management Solutions

Overview

Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction. Read more about Salesforce Service Cloud

Business size

S M L

Starting from: $25.00
  • Free Version
  • Free Trial
Value for Money 4.1 0.1

Quick view of Freshworks Customer Service Suite

Business size

S M L

Pricing starting from:

$29.00

  • Free Version
  • Free Trial

Value for Money

4