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Freshworks Customer Service Suite Alternatives

How are these alternatives similar to Freshworks Customer Service Suite?

The alternatives suggested are similar to Freshworks Customer Service Suite in terms of common software categories, shared features and the number of verified user reviews. Explore the following Freshworks Customer Service Suite alternatives to see if there are any Freshworks Customer Service Suite competitors that you should also consider in your software research.

What are the top 5 alternatives to Freshworks Customer Service Suite?

Top 20 alternatives

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Slack

4.7 (23136)
A single place for team communication and workflows
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Overview

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do Read more about Slack
Business size
S M L

Starting from: $7.50
  • Free Version
  • Free Trial
Value for Money 4.5 4.5

Dynamics 365

4.4 (5410)
ERP and CRM applications from Microsoft
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Overview

Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools. Read more about Dynamics 365
Business size
S M L

Starting from: $50.00
  • Free Version
  • Free Trial
Value for Money 4.1 4.1

Zendesk Suite

4.4 (3798)
Service-first CRM company that builds support & sales tools
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Overview

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations. Read more about Zendesk Suite
Business size
S M L

Starting from: $55.00
  • Free Version
  • Free Trial
Value for Money 4.2 4.2

Freshdesk

4.5 (3227)
Online helpdesk system and customer service software
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Overview

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction. Read more about Freshdesk
Business size
S M L

Starting from: $15.00
  • Free Version
  • Free Trial
Value for Money 4.4 4.4

Zoho Desk

4.5 (2118)
Superior customer service. Lasting experiences.
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Overview

Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune. Read more about Zoho Desk
Business size
S M L

Starting from: $14.00
  • Free Version
  • Free Trial
Value for Money 4.5 4.5

LiveAgent

4.7 (1565)
Great customer service starts with better help desk software
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Overview

LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media. Start with a 14-Day free trial, no credit card needed, no contracts. Read more about LiveAgent
Business size
S M L

Starting from: $9.00
  • Free Version
  • Free Trial
Value for Money 4.7 4.7

Intercom

4.5 (1025)
Making internet business personal
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Overview

Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human support. Read more about Intercom
Business size
S M L

Starting from: $39.00
  • Free Version
  • Free Trial
Value for Money 4.0 4.0

TeamSupport

4.5 (844)
The complete B2B solution for great customer support
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Overview

TeamSupport's Support software is specifically designed to provide businesses with the context needed to effectively meet their customers' needs. Through an innately collaborative platform, Support ensures unified customer experiences that are positive and healthy. Read more about TeamSupport
Business size
S M L

Starting from: $49.00
  • Free Version
  • Free Trial
Value for Money 4.4 4.4

Bitrix24

4.2 (796)
100% free CRM, collaboration, and communication tool suite
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Overview

Bitrix24 is a free cloud and open source collaboration platform providing CRM, document management, tasking, time management, and project management tools. Over 12 million companies rely on Bitrix24 in 186 countries. Read more about Bitrix24
Business size
S M L

Starting from: $61.00
  • Free Version
  • Free Trial
Value for Money 4.2 4.2

Odoo

4.2 (764)
Full Suite of Integrated Business Apps
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Overview

Odoo is a fully-integrated, customizable, and open-source suite of business applications. A majority of the business needs such as CRM, Sales, Project, Manufacturing, Inventory, and Accounting are met through this all-in-one software solution designed for every company, regardless of size and budget Read more about Odoo
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4.0 4.0

Salesforce Service Cloud

4.4 (745)
Customer Service & Field Service Management Solutions
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Overview

Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction. Read more about Salesforce Service Cloud
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4.1 4.1

Apptivo

4.4 (710)
CRM for managing customer accounts
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Overview

Apptivo is a customer relationship management app that allows businesses to create and manage customer accounts with information such as contact info, website, annual revenue‚ address‚ number of employees‚ & more. Accounts can be associated with other records such as Contacts or Opportunities. Read more about Apptivo
Business size
S M L

Starting from: $10.00
  • Free Version
  • Free Trial
Value for Money 4.7 4.7

Userlike

4.6 (642)
Live chat and customer messaging for businesses of all sizes
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Overview

Userlike is a unique software for live chat and customer messaging that allows businesses to win and nurture customers through website chat and messaging-apps like WhatsApp, Facebook Messenger, Telegram, Threema and SMS. Read more about Userlike
Business size
S M L

Starting from: $100.00
  • Free Version
  • Free Trial
Value for Money 4.3 4.3

JIRA Service Management

4.5 (623)
The only ITSM solution built on the Jira platform
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Overview

Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular Jira platform that unlocks high-velocity teams. Empowered teams can deliver great, coordinated service experiences, without the complexity of traditional ITSM. Read more about JIRA Service Management
Business size
S M L

Starting from: $60.00
  • Free Version
  • Free Trial
Value for Money 4.3 4.3

Birdeye

4.7 (613)
#1 most trusted reputation and customer experience platform
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Overview

Birdeye is the highest-rated all-in-one reputation and CX platform for local businesses and brands. Over 100k businesses use Birdeye’s platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales & thrive. Read more about Birdeye
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4.5 4.5

EngageBay CRM

4.7 (596)
Integrated sales & marketing software for growing teams
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Overview

EngageBay is an all-in-one marketing, sales and service automation software which automates marketing sales by combining lead generation, email marketing, marketing automation, CRM & social media engagement. EngageBay helps businesses acquire, engage, nurture, and close leads from a single platform. Read more about EngageBay CRM
Business size
S M L

Starting from: $14.99
  • Free Version
  • Free Trial
Value for Money 4.7 4.7

SolarWinds Service Desk

4.6 (567)
IT Service Desk & Asset Management Software
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Overview

SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days. Read more about SolarWinds Service Desk
Business size
S M L

Starting from: $19.00
  • Free Version
  • Free Trial
Value for Money 4.5 4.5

Freshservice

4.5 (564)
A complete IT service management (ITSM) tool for business
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Overview

Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release & knowledge management tools Read more about Freshservice
Business size
S M L

Starting from: $29.00
  • Free Version
  • Free Trial
Value for Money 4.4 4.4

Agile CRM

4.1 (510)
Sales and marketing CRM for growing businesses
Learn More

Overview

Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey Read more about Agile CRM
Business size
S M L

Starting from: $8.99
  • Free Version
  • Free Trial
Value for Money 4.1 4.1

Tidio

4.7 (437)
Communicator for businesses. live chat, messenger and email
Learn More

Overview

Tidio Chat is a cloud-based live chat system which integrates messages from live chat widgets, emails, and Facebook messenger into a unified agent interface Read more about Tidio
Business size
S M L

Starting from: $0.00
  • Free Version
  • Free Trial
Value for Money 4.5 4.5
Quick view of Freshworks Customer Service Suite
Business size
S M L

Pricing starting from:

$29.00

  • Free Version
  • Free Trial
Visit Website

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