Overview |
Overview |
Platforms Supported |
Platforms Supported |
| Web Based |
Web Based
|
| iPhone App |
iPhone App
|
| Android App |
Android App
|
| Windows App |
Windows App
|
Support Options |
Support Options |
| Knowledge Base |
Knowledge Base
|
| Phone Support |
Phone Support
|
| Video Tutorials |
Video Tutorials
|
Pricing |
Pricing |
Starting From |
Starting From |
|
$100.00/month
|
|
| Subscription |
Subscription
|
Reviews |
Reviews |
| Overall rating |
Overall rating
|
| Ease of use |
Ease of use
|
| Value for money |
Value for money
|
| Customer support |
Customer support
|
Features |
Features |
| "What If" Scenarios |
"What If" Scenarios
|
| API |
API
|
| Activity Dashboard |
Activity Dashboard
|
| Automatic Lead Distribution |
Automatic Lead Distribution
|
| CRM Integration |
CRM Integration
|
| Call Routing |
Call Routing
|
| Call Scripting |
Call Scripting
|
| Call Tracking |
Call Tracking
|
| Callback Scheduling |
Callback Scheduling
|
| Categorization |
Categorization
|
| Chat |
Chat
|
| Custom Forms |
Custom Forms
|
| Customer History |
Customer History
|
| Customer Service Analytics |
Customer Service Analytics
|
| Drag & Drop Interface |
Drag & Drop Interface
|
| Email Alerts |
Email Alerts
|
| Email Notifications |
Email Notifications
|
| Employee Management |
Employee Management
|
| Feedback Collection |
Feedback Collection
|
| Feedback Management |
Feedback Management
|
| Forecasting |
Forecasting
|
| Gamification |
Gamification
|
| IVR / Voice Recognition |
IVR / Voice Recognition
|
| Multi-Channel Management |
Multi-Channel Management
|
| Multi-Language |
Multi-Language
|
| Performance Management |
Performance Management
|
| Permission Management |
Permission Management
|
| Predictive Dialer |
Predictive Dialer
|
| Progressive Dialing |
Progressive Dialing
|
| Queue Manager |
Queue Manager
|
| Request Routing |
Request Routing
|
| SMS Integration |
SMS Integration
|
| Self Service Portal |
Self Service Portal
|
| Social Media Integration |
Social Media Integration
|
| Speech to Text |
Speech to Text
|
| Surveys & Feedback |
Surveys & Feedback
|
| Tagging |
Tagging
|
| Text to Speech |
Text to Speech
|
| Third Party Integration |
Third Party Integration
|
| Voice Mail |
Voice Mail
|
Integrations |
Integrations |
| Balto |
Balto
|
| Brand Embassy |
Brand Embassy
|
| Castel Detect LIVE |
Castel Detect LIVE
|
| Cherwell Service Management |
Cherwell Service Management
|
| ExecVision |
ExecVision
|
| Gong.io |
Gong.io
|
| IMIconnect |
IMIconnect
|
| Inbenta |
Inbenta
|
| Salesforce Service Cloud |
Salesforce Service Cloud
|
| Zendesk |
Zendesk
|
