Overview |
Overview |
Platforms Supported |
Platforms Supported |
Web Based |
Web Based
|
iPhone App |
iPhone App
|
Android App |
Android App
|
Windows App |
Windows App
|
Support Options |
Support Options |
FAQs |
FAQs
|
Forum |
Forum
|
Knowledge Base |
Knowledge Base
|
Online Support |
Online Support
|
Phone Support |
Phone Support
|
Video Tutorials |
Video Tutorials
|
Pricing |
Pricing |
Starting From |
Starting From |
$50.00/month
|
|
Subscription |
Subscription
|
Reviews |
Reviews |
Overall rating |
Overall rating
|
Ease of use |
Ease of use
|
Value for money |
Value for money
|
Customer support |
Customer support
|
Features |
Features |
API |
API
|
Access Control |
Access Control
|
Activity Dashboard |
Activity Dashboard
|
Activity Tracking |
Activity Tracking
|
Alerts / Escalation |
Alerts / Escalation
|
Application Integration |
Application Integration
|
Asset Management |
Asset Management
|
Assignment Management |
Assignment Management
|
Authentication |
Authentication
|
Auto-Responders |
Auto-Responders
|
Automatic Lead Distribution |
Automatic Lead Distribution
|
Automatic Notifications |
Automatic Notifications
|
Business Intelligence |
Business Intelligence
|
CRM Integration |
CRM Integration
|
Calendar Management |
Calendar Management
|
Calendar Sync with Google |
Calendar Sync with Google
|
Case Management |
Case Management
|
Charting |
Charting
|
Chat |
Chat
|
Chat Transcript |
Chat Transcript
|
Client Portal |
Client Portal
|
Collaboration Tools |
Collaboration Tools
|
Collaborative Workspace |
Collaborative Workspace
|
Commenting |
Commenting
|
Configurable Workflow |
Configurable Workflow
|
Contact Database |
Contact Database
|
Contact History |
Contact History
|
Contact Management |
Contact Management
|
Custom Charts |
Custom Charts
|
Custom Fields |
Custom Fields
|
Custom Forms |
Custom Forms
|
Customer Activity Reporting |
Customer Activity Reporting
|
Customer Complaint Tracking |
Customer Complaint Tracking
|
Customer Database |
Customer Database
|
Customer Experience Management |
Customer Experience Management
|
Customer History |
Customer History
|
Customer Profiling |
Customer Profiling
|
Customer Service Analytics |
Customer Service Analytics
|
Customizable Branding |
Customizable Branding
|
Customizable Categories |
Customizable Categories
|
Customizable Reporting |
Customizable Reporting
|
Customizable Templates |
Customizable Templates
|
Data Import |
Data Import
|
Data Import/Export |
Data Import/Export
|
Defect Tracking |
Defect Tracking
|
Drag & Drop Interface |
Drag & Drop Interface
|
Email Alerts |
Email Alerts
|
Email Integration |
Email Integration
|
Email Notifications |
Email Notifications
|
Email Templates |
Email Templates
|
Email Tracking |
Email Tracking
|
Escalation Management |
Escalation Management
|
Event Triggered Actions |
Event Triggered Actions
|
Feedback Collection |
Feedback Collection
|
Feedback Management |
Feedback Management
|
Filtered Views |
Filtered Views
|
Help Desk Management |
Help Desk Management
|
IT Asset Tracking |
IT Asset Tracking
|
Instant Messaging |
Instant Messaging
|
Inventory Management |
Inventory Management
|
Inventory Tracking |
Inventory Tracking
|
Issue Management |
Issue Management
|
Issue Tracking |
Issue Tracking
|
Knowledge Base Management |
Knowledge Base Management
|
Monitoring |
Monitoring
|
Multi-Channel Communication |
Multi-Channel Communication
|
Multi-Channel Management |
Multi-Channel Management
|
Multi-Company |
Multi-Company
|
Multi-Location |
Multi-Location
|
Multiple Projects |
Multiple Projects
|
Multiple User Accounts |
Multiple User Accounts
|
Online Forums |
Online Forums
|
Performance Reports |
Performance Reports
|
Permission Management |
Permission Management
|
Prioritizing |
Prioritizing
|
Problem Management |
Problem Management
|
Product Catalog |
Product Catalog
|
Product Data Management |
Product Data Management
|
Production Tracking |
Production Tracking
|
Productivity Reporting |
Productivity Reporting
|
Project Management |
Project Management
|
Project Notes |
Project Notes
|
Project Planning |
Project Planning
|
Project Tracking |
Project Tracking
|
Project Workflow |
Project Workflow
|
Queue Manager |
Queue Manager
|
Real Time Analytics |
Real Time Analytics
|
Real Time Data |
Real Time Data
|
Real Time Monitoring |
Real Time Monitoring
|
Real Time Notifications |
Real Time Notifications
|
Real Time Reporting |
Real Time Reporting
|
Real Time Updates |
Real Time Updates
|
Receiving |
Receiving
|
Reminders |
Reminders
|
Reporting & Statistics |
Reporting & Statistics
|
Role Management |
Role Management
|
Role-Based Permissions |
Role-Based Permissions
|
Rules-Based Workflow |
Rules-Based Workflow
|
SLA Management |
SLA Management
|
SMS Integration |
SMS Integration
|
SSL Security |
SSL Security
|
Search Functionality |
Search Functionality
|
Self Service Portal |
Self Service Portal
|
Single Sign On |
Single Sign On
|
Status Tracking |
Status Tracking
|
Support Ticket Management |
Support Ticket Management
|
Support Ticket Tracking |
Support Ticket Tracking
|
Surveys & Feedback |
Surveys & Feedback
|
Tagging |
Tagging
|
Task Management |
Task Management
|
Team Calendars |
Team Calendars
|
Third Party Integration |
Third Party Integration
|
Two-Factor Authentication |
Two-Factor Authentication
|
Two-Way Audio & Video |
Two-Way Audio & Video
|
Video Call Recording |
Video Call Recording
|
Video Support |
Video Support
|
Website Integration |
Website Integration
|
Widgets |
Widgets
|
Wiki |
Wiki
|
Workflow Management |
Workflow Management
|
Integrations |
Integrations |
Akita |
Akita
|
CozTel |
CozTel
|
Customer Thermometer |
Customer Thermometer
|
Freshsuccess |
Freshsuccess
|
Help Desk Migration |
Help Desk Migration
|
Nicereply |
Nicereply
|
Twitter
|
|
VICIdial |
VICIdial
|
Wordpress |
Wordpress
|
Zoho SalesIQ |
Zoho SalesIQ
|