B2B Customer Support Software
(752 reviews)
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Platforms Supported

Platforms Supported

Web Based Web Based
iPhone App iPhone App
Android App Android App
Windows App Windows App

Support Options

Support Options

Forum Forum
Knowledge Base Knowledge Base
Online Support Online Support
Phone Support Phone Support
Video Tutorials Video Tutorials



Starting From

Starting From

Subscription Subscription



Overall rating Overall rating
Ease of use Ease of use
Value for money Value for money
Customer support Customer support



Access Control Access Control
Activity Dashboard Activity Dashboard
Activity Tracking Activity Tracking
Alerts / Escalation Alerts / Escalation
Application Integration Application Integration
Asset Management Asset Management
Assignment Management Assignment Management
Authentication Authentication
Auto-Responders Auto-Responders
Automatic Lead Distribution Automatic Lead Distribution
Automatic Notifications Automatic Notifications
Business Intelligence Business Intelligence
CRM Integration CRM Integration
Calendar Management Calendar Management
Calendar Sync with Google Calendar Sync with Google
Case Management Case Management
Charting Charting
Chat Chat
Chat Transcript Chat Transcript
Client Portal Client Portal
Collaboration Tools Collaboration Tools
Collaborative Workspace Collaborative Workspace
Commenting Commenting
Configurable Workflow Configurable Workflow
Contact Database Contact Database
Contact History Contact History
Contact Management Contact Management
Custom Charts Custom Charts
Custom Fields Custom Fields
Custom Forms Custom Forms
Customer Activity Reporting Customer Activity Reporting
Customer Complaint Tracking Customer Complaint Tracking
Customer Database Customer Database
Customer Experience Management Customer Experience Management
Customer History Customer History
Customer Profiling Customer Profiling
Customer Service Analytics Customer Service Analytics
Customizable Branding Customizable Branding
Customizable Categories Customizable Categories
Customizable Reporting Customizable Reporting
Customizable Templates Customizable Templates
Data Import Data Import
Data Import/Export Data Import/Export
Defect Tracking Defect Tracking
Drag & Drop Interface Drag & Drop Interface
Email Alerts Email Alerts
Email Integration Email Integration
Email Notifications Email Notifications
Email Templates Email Templates
Email Tracking Email Tracking
Escalation Management Escalation Management
Event Triggered Actions Event Triggered Actions
Feedback Collection Feedback Collection
Feedback Management Feedback Management
Filtered Views Filtered Views
Help Desk Management Help Desk Management
IT Asset Tracking IT Asset Tracking
Indexing Indexing
Instant Messaging Instant Messaging
Inventory Management Inventory Management
Inventory Tracking Inventory Tracking
Issue Management Issue Management
Issue Tracking Issue Tracking
Knowledge Base Management Knowledge Base Management
Monitoring Monitoring
Multi-Channel Communication Multi-Channel Communication
Multi-Channel Management Multi-Channel Management
Multi-Company Multi-Company
Multi-Location Multi-Location
Multiple Projects Multiple Projects
Multiple User Accounts Multiple User Accounts
Online Forums Online Forums
Performance Reports Performance Reports
Permission Management Permission Management
Prioritizing Prioritizing
Problem Management Problem Management
Product Catalog Product Catalog
Product Data Management Product Data Management
Production Tracking Production Tracking
Productivity Reporting Productivity Reporting
Project Management Project Management
Project Notes Project Notes
Project Planning Project Planning
Project Tracking Project Tracking
Project Workflow Project Workflow
Queue Manager Queue Manager
Real Time Analytics Real Time Analytics
Real Time Data Real Time Data
Real Time Monitoring Real Time Monitoring
Real Time Notifications Real Time Notifications
Real Time Reporting Real Time Reporting
Real Time Updates Real Time Updates
Receiving Receiving
Reminders Reminders
Reporting & Statistics Reporting & Statistics
Role Management Role Management
Role-Based Permissions Role-Based Permissions
Rules-Based Workflow Rules-Based Workflow
SLA Management SLA Management
SMS Integration SMS Integration
SSL Security SSL Security
Search Functionality Search Functionality
Self Service Portal Self Service Portal
Single Sign On Single Sign On
Status Tracking Status Tracking
Support Ticket Management Support Ticket Management
Support Ticket Tracking Support Ticket Tracking
Surveys & Feedback Surveys & Feedback
Tagging Tagging
Task Management Task Management
Team Calendars Team Calendars
Third Party Integration Third Party Integration
Two-Factor Authentication Two-Factor Authentication
Two-Way Audio & Video Two-Way Audio & Video
Video Call Recording Video Call Recording
Video Support Video Support
Website Integration Website Integration
Widgets Widgets
Wiki Wiki
Workflow Management Workflow Management



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