Overview |
Overview |
Platforms Supported |
Platforms Supported |
| Web Based |
Web Based
|
| iPhone App |
iPhone App
|
| Android App |
Android App
|
| Windows App |
Windows App
|
Support Options |
Support Options |
| FAQs |
FAQs
|
| Forum |
Forum
|
| Knowledge Base |
Knowledge Base
|
| Online Support |
Online Support
|
| Phone Support |
Phone Support
|
| Video Tutorials |
Video Tutorials
|
Pricing |
Pricing |
Starting From |
Starting From |
|
$50.00/month
|
|
| Subscription |
Subscription
|
Reviews |
Reviews |
| Overall rating |
Overall rating
|
| Ease of use |
Ease of use
|
| Value for money |
Value for money
|
| Customer support |
Customer support
|
Features |
Features |
| API |
API
|
| Access Control |
Access Control
|
| Activity Dashboard |
Activity Dashboard
|
| Activity Tracking |
Activity Tracking
|
| Alerts / Escalation |
Alerts / Escalation
|
| Application Integration |
Application Integration
|
| Asset Management |
Asset Management
|
| Assignment Management |
Assignment Management
|
| Authentication |
Authentication
|
| Auto-Responders |
Auto-Responders
|
| Automatic Lead Distribution |
Automatic Lead Distribution
|
| Automatic Notifications |
Automatic Notifications
|
| Business Intelligence |
Business Intelligence
|
| CRM Integration |
CRM Integration
|
| Calendar Management |
Calendar Management
|
| Calendar Sync with Google |
Calendar Sync with Google
|
| Case Management |
Case Management
|
| Charting |
Charting
|
| Chat |
Chat
|
| Chat Transcript |
Chat Transcript
|
| Client Portal |
Client Portal
|
| Collaboration Tools |
Collaboration Tools
|
| Collaborative Workspace |
Collaborative Workspace
|
| Commenting |
Commenting
|
| Configurable Workflow |
Configurable Workflow
|
| Contact Database |
Contact Database
|
| Contact History |
Contact History
|
| Contact Management |
Contact Management
|
| Custom Charts |
Custom Charts
|
| Custom Fields |
Custom Fields
|
| Custom Forms |
Custom Forms
|
| Customer Activity Reporting |
Customer Activity Reporting
|
| Customer Complaint Tracking |
Customer Complaint Tracking
|
| Customer Database |
Customer Database
|
| Customer Experience Management |
Customer Experience Management
|
| Customer History |
Customer History
|
| Customer Profiling |
Customer Profiling
|
| Customer Service Analytics |
Customer Service Analytics
|
| Customizable Branding |
Customizable Branding
|
| Customizable Categories |
Customizable Categories
|
| Customizable Reporting |
Customizable Reporting
|
| Customizable Templates |
Customizable Templates
|
| Data Import |
Data Import
|
| Data Import/Export |
Data Import/Export
|
| Defect Tracking |
Defect Tracking
|
| Drag & Drop Interface |
Drag & Drop Interface
|
| Email Alerts |
Email Alerts
|
| Email Integration |
Email Integration
|
| Email Notifications |
Email Notifications
|
| Email Templates |
Email Templates
|
| Email Tracking |
Email Tracking
|
| Escalation Management |
Escalation Management
|
| Event Triggered Actions |
Event Triggered Actions
|
| Feedback Collection |
Feedback Collection
|
| Feedback Management |
Feedback Management
|
| Filtered Views |
Filtered Views
|
| Help Desk Management |
Help Desk Management
|
| IT Asset Tracking |
IT Asset Tracking
|
| Indexing |
Indexing
|
| Instant Messaging |
Instant Messaging
|
| Inventory Management |
Inventory Management
|
| Inventory Tracking |
Inventory Tracking
|
| Issue Management |
Issue Management
|
| Issue Tracking |
Issue Tracking
|
| Knowledge Base Management |
Knowledge Base Management
|
| Monitoring |
Monitoring
|
| Multi-Channel Communication |
Multi-Channel Communication
|
| Multi-Channel Management |
Multi-Channel Management
|
| Multi-Company |
Multi-Company
|
| Multi-Location |
Multi-Location
|
| Multiple Projects |
Multiple Projects
|
| Multiple User Accounts |
Multiple User Accounts
|
| Online Forums |
Online Forums
|
| Performance Reports |
Performance Reports
|
| Permission Management |
Permission Management
|
| Prioritizing |
Prioritizing
|
| Problem Management |
Problem Management
|
| Product Catalog |
Product Catalog
|
| Product Data Management |
Product Data Management
|
| Production Tracking |
Production Tracking
|
| Productivity Reporting |
Productivity Reporting
|
| Project Management |
Project Management
|
| Project Notes |
Project Notes
|
| Project Planning |
Project Planning
|
| Project Tracking |
Project Tracking
|
| Project Workflow |
Project Workflow
|
| Queue Manager |
Queue Manager
|
| Real Time Analytics |
Real Time Analytics
|
| Real Time Data |
Real Time Data
|
| Real Time Monitoring |
Real Time Monitoring
|
| Real Time Notifications |
Real Time Notifications
|
| Real Time Reporting |
Real Time Reporting
|
| Real Time Updates |
Real Time Updates
|
| Receiving |
Receiving
|
| Reminders |
Reminders
|
| Reporting & Statistics |
Reporting & Statistics
|
| Role Management |
Role Management
|
| Role-Based Permissions |
Role-Based Permissions
|
| Rules-Based Workflow |
Rules-Based Workflow
|
| SLA Management |
SLA Management
|
| SMS Integration |
SMS Integration
|
| SSL Security |
SSL Security
|
| Search Functionality |
Search Functionality
|
| Self Service Portal |
Self Service Portal
|
| Single Sign On |
Single Sign On
|
| Status Tracking |
Status Tracking
|
| Support Ticket Management |
Support Ticket Management
|
| Support Ticket Tracking |
Support Ticket Tracking
|
| Surveys & Feedback |
Surveys & Feedback
|
| Tagging |
Tagging
|
| Task Management |
Task Management
|
| Team Calendars |
Team Calendars
|
| Third Party Integration |
Third Party Integration
|
| Two-Factor Authentication |
Two-Factor Authentication
|
| Two-Way Audio & Video |
Two-Way Audio & Video
|
| Video Call Recording |
Video Call Recording
|
| Video Support |
Video Support
|
| Website Integration |
Website Integration
|
| Widgets |
Widgets
|
| Wiki |
Wiki
|
| Workflow Management |
Workflow Management
|
Integrations |
Integrations |
| Akita |
Akita
|
| CozTel |
CozTel
|
| Customer Thermometer |
Customer Thermometer
|
| Help Desk Migration |
Help Desk Migration
|
| Natero |
Natero
|
| Nicereply |
Nicereply
|
|
Twitter
|
|
| VICIdial |
VICIdial
|
| Wordpress |
Wordpress
|
| Zoho SalesIQ |
Zoho SalesIQ
|
