How are these alternatives similar to Help Scout?

The alternatives suggested are similar to Help Scout in terms of common software categories, shared features and the number of verified user reviews. Explore the following Help Scout alternatives to see if there are any Help Scout competitors that you should also consider in your software research.


What are the top 5 alternatives to Help Scout?


Top 20 alternatives

Crisp

All-in-one multi-channel solution for customer messaging

Overview

Crisp is an all-in-one multi-channel customer platform for interacting with customers via Live Chat, email, messenger, Twitter, & SMS and other tools like drip campaigns, knowledge base or even chatbots. Read more about Crisp
Business size
S M L

Starting from: $25.00
  • Free Version
  • Free Trial
Value for Money 4.5

Freshdesk

Online helpdesk system and customer service software

Overview

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction. Read more about Freshdesk
Business size
S M L

Starting from: $15.00
Pricing plans
Value for Money 4.4 0.1 View Pricing Plans

TeamSupport

The complete B2B solution for great customer support

Overview

TeamSupport's Support software is specifically designed to provide businesses with the context needed to effectively meet their customers' needs. Through an innately collaborative platform, Support ensures unified customer experiences that are positive and healthy. Read more about TeamSupport
Business size
S M L

Starting from: $49.00
  • Free Version
  • Free Trial
Value for Money 4.4 0.1

Intercom

Making internet business personal

Overview

Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human support. Read more about Intercom
Business size
S M L

Starting from: $74.00
  • Free Version
  • Free Trial
Value for Money 4 0.5

Gmail

Free email and inbox management app, from Google

Overview

Gmail is a free, advertising-supported email service offered as part of Google Workspace (formerly G Suite), with 15GB of storage, color-coded inbox filters, and 'unsend' button Read more about Gmail
Business size
S M L

Starting from: $0.00
  • Free Version
  • Free Trial
Value for Money 4.8 0.3

ServiceNow Customer Service Management

Automate requests and deliver effortless experiences

Overview

ServiceNow Customer Service Management (CSM) is a comprehensive product designed simplify and improve the customer service experience. With CSM, companies can streamline their processes, automate their workflows, and provide self-service options for customers to engage on their channel of choice. Read more about ServiceNow Customer Service Management
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4.1 0.4

Zendesk Suite

Service-first CRM company that builds support & sales tools

Overview

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations. Read more about Zendesk Suite
Business size
S M L

Starting from: $49.00
  • Free Version
  • Free Trial
Value for Money 4.2 0.3

Procurify

One easy-to-use platform for control over all business spend

Overview

Procurify’s easy-to-use Intelligent Spend Management platform provides hundreds of organizations worldwide with real-time visibility and control over all business spend. Read more about Procurify
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Pricing plans
Value for Money 4.4 0.1 View Pricing Plans

JAGGAER ONE Sourcing

Electronic sourcing of suppliers, services, and products

Overview

JAGGAER ONE Sourcing is a cloud-based eSourcing solution, designed to help businesses manage and automate sourcing workflows. The platform can be used by procurement managers, supply chain executives, and finance and operations teams to manage sourcing, create events, find suppliers, and more. Read more about JAGGAER ONE Sourcing
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 3 1.5

SAP Ariba

Business commerce partnering

Overview

Ariba Commerce Cloud is an eCommerce and eProcurement platform that helps you to buy, sell, manage cash more effectively. Ariba combines the ability to optimize complete commerce lifecycles with the world’s largest web-based trading community. Ariba Commerce starts with a freemium package, for transactions in $50,000, and additional fees are... Read more about SAP Ariba
Business size
S M L

Starting from: $50.00
  • Free Version
  • Free Trial
Value for Money 3.0 1.5

Claris FileMaker

Custom application development

Overview

Claris FileMaker is a custom application development platform that allows businesses to create unique applications that can be deployed in the cloud or on-premise. It provides features such as scripts, triggers, and graphical design tools to help tailor applications to business needs. Read more about Claris FileMaker
Business size
S M L

Starting from: $19.00
  • Free Version
  • Free Trial
Value for Money 4.0 0.5

HubSpot Service Hub

Cloud-based customer service solution for firms of all sizes

Overview

HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more. Read more about HubSpot Service Hub
Business size
S M L

Starting from: $50.00
  • Free Version
  • Free Trial
Value for Money 4.2 0.3

Zoho Desk

Superior customer service. Lasting experiences.

Overview

Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune. Read more about Zoho Desk
Business size
S M L

Starting from: $14.00
Pricing plans
Value for Money 4.5 View Pricing Plans

Front

How 8,000+ companies streamline customer communication.

Overview

Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer comms by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration. Read more about Front
Business size
S M L

Starting from: $19.00
  • Free Version
  • Free Trial
Value for Money 4.1 0.4

LiveAgent

Great customer service starts with better help desk software

Overview

LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media. Start with a 14-Day free trial, no credit card needed, no contracts. Read more about LiveAgent
Business size
S M L

Starting from: $9.00
Pricing plans
Value for Money 4.7 0.2 View Pricing Plans

Deskpro

Customer service software you can depend on

Overview

Deskpro is multi-channel helpdesk software that can be Cloud or self-hosted. The helpdesk app includes using filters, custom fields, macros, quick replies, labels, triggers and notes. You can also use Deskpro to generate self-help content for your clients. Other features of the app include live chat, customer feedback and suggestion tools, custom... Read more about Deskpro
Business size
S M L

Starting from: $29.00
  • Free Version
  • Free Trial
Value for Money 4.5

Issuetrak

Report. Resolve. Relax. It starts with Issuetrak.

Overview

Tired of software that lets you do just enough to dream of what you could accomplish with more control? Issuetrak lets you manage issue creation, resolution, reporting and more exactly the way you want. Get more for free - our knowledge base, task manager, and many other features come standard! Read more about Issuetrak
Business size
S M L

Starting from: $69.00
  • Free Version
  • Free Trial
Value for Money 4.5

Supportbench

Empowering support teams, saving costs, retaining more

Overview

Supportbench is a customer support platform built to empower support teams and elevate customer relationships. Streamlines tickets, build and display knowledge, automates responses, and escalates issues. All in one convenient platform. Read more about Supportbench
Business size
S M L

Starting from: $40.00
  • Free Version
  • Free Trial
Value for Money 4.9 0.4

Bitrix24

100% free CRM, collaboration, and communication tool suite

Overview

Bitrix24 is a free cloud and open source collaboration platform providing CRM, document management, tasking, time management, and project management tools. Over 12 million companies rely on Bitrix24 in 186 countries. Read more about Bitrix24
Business size
S M L

Starting from: $61.00
Pricing plans
Value for Money 4.2 0.3 View Pricing Plans

SimpleCRM

Cloud-based all-in-one marketing platform

Overview

SimpleCRM is an AI-enabled CRM solution for midsize to large businesses in the Asia Pacific region. The solution supports a portfolio of products that cater to various business requirements such as accounting, CRM, marketing, and more. Read more about SimpleCRM
Business size
S M L

Starting from: $30.00
  • Free Version
  • Free Trial
Value for Money 4.3 0.2
Quick view of Help Scout
Business size
S M L

Pricing starting from:

$20.00

  • Free Version
  • Free Trial
Value for Money
4.5
Learn More