Vocalcom

Omnichannel Cloud Contact Center Solutions
(15 reviews)
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Overview

Overview

Platforms Supported

Platforms Supported

Web Based Web Based
iPhone App iPhone App
Android App Android App
Windows App Windows App

Support Options

Support Options

FAQs FAQs
Knowledge Base Knowledge Base
Online Support Online Support
Phone Support Phone Support
Video Tutorials Video Tutorials

Pricing

Pricing

Starting From

Starting From

$65.00/month
Subscription Subscription

Reviews

Reviews

Overall rating Overall rating
Ease of use Ease of use
Value for money Value for money
Customer support Customer support

Features

Features

API API
Automatic Call Distribution Automatic Call Distribution
Automatic Lead Distribution Automatic Lead Distribution
Business Intelligence Business Intelligence
CRM Integration CRM Integration
Call Center Management Call Center Management
Call Monitoring Call Monitoring
Call Reporting Call Reporting
Call Routing Call Routing
Call Scripting Call Scripting
Call Tracking Call Tracking
Call Transfer Call Transfer
Caller ID Caller ID
Case Management Case Management
Chat Chat
Chat Transcript Chat Transcript
Collaboration Tools Collaboration Tools
Conferencing Conferencing
Contact History Contact History
Customer Database Customer Database
Customer Experience Management Customer Experience Management
Customizable Reporting Customizable Reporting
Customizable Templates Customizable Templates
Digital Signature Digital Signature
Distribution Management Distribution Management
Email Templates Email Templates
Employee Management Employee Management
Escalation Management Escalation Management
Event Triggered Actions Event Triggered Actions
Feedback Collection Feedback Collection
Feedback Management Feedback Management
Filtered Views Filtered Views
Instant Messaging Instant Messaging
Knowledge Base Management Knowledge Base Management
Lead Distribution Lead Distribution
Monitoring Monitoring
Multi-Channel Communication Multi-Channel Communication
Multi-Channel Management Multi-Channel Management
Multi-Channel Marketing Multi-Channel Marketing
PCI DSS Compliance PCI DSS Compliance
Performance Reports Performance Reports
Permission Management Permission Management
Predictive Dialer Predictive Dialer
Productivity Reporting Productivity Reporting
Queue Manager Queue Manager
Ratings & Reviews Ratings & Reviews
Real Time Monitoring Real Time Monitoring
Real Time Notifications Real Time Notifications
Remote Access Remote Access
Request Routing Request Routing
Role-Based Permissions Role-Based Permissions
SSL Security SSL Security
Single Sign On Single Sign On
Social Media Integration Social Media Integration
Support Ticket Management Support Ticket Management
Support Ticket Tracking Support Ticket Tracking
Survey Management Survey Management
Surveys & Feedback Surveys & Feedback
Tagging Tagging
Text to Speech Text to Speech
Video Conferencing Video Conferencing
Video Management Video Management
Video Support Video Support
Voice Mail Voice Mail
Website Integration Website Integration
Workflow Management Workflow Management

Integrations

Integrations

Amazon EC2 Amazon EC2
Balto Balto
BigCommerce BigCommerce
DocuSign DocuSign
SatisFactory SatisFactory
Twitter Twitter
VoIP / SIP PC Softphone VoIP / SIP PC Softphone
Wordpress Wordpress
Zendesk Zendesk
Zuora Zuora

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