Casengo

Customer Support Software for Live Chat, Email and Twitter
(18 reviews)
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Overview

Overview

Platforms Supported

Platforms Supported

Web Based Web Based
iPhone App iPhone App
Android App Android App
Windows App Windows App

Support Options

Support Options

FAQs FAQs
Forum Forum
Knowledge Base Knowledge Base
Online Support Online Support
Phone Support Phone Support
Video Tutorials Video Tutorials

Pricing

Pricing

Starting From

Starting From

N/A
Free Free
Subscription Subscription

Reviews

Reviews

Overall rating Overall rating
Ease of use Ease of use
Value for money Value for money
Customer support Customer support

Features

Features

@mentions @mentions
API API
Case Management Case Management
Chat Chat
Collaboration Tools Collaboration Tools
Commenting Commenting
Customer Segmentation Customer Segmentation
Customer Service Analytics Customer Service Analytics
Customizable Templates Customizable Templates
Email Templates Email Templates
Filtered Views Filtered Views
Instant Messaging Instant Messaging
Monitoring Monitoring
Multi-Language Multi-Language
Prioritizing Prioritizing
Productivity Reporting Productivity Reporting
Project Notes Project Notes
Receiving Receiving
Reporting & Statistics Reporting & Statistics
Social Media Integration Social Media Integration
Status Tracking Status Tracking
Support Ticket Management Support Ticket Management
Support Ticket Tracking Support Ticket Tracking
Tagging Tagging
Workflow Management Workflow Management

Integrations

Integrations

Drupal Drupal
Magento Commerce Magento Commerce
Wordpress Wordpress

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