Overview |
Overview |
Platforms Supported |
Platforms Supported |
Web Based |
Web Based
|
iPhone App |
iPhone App
|
Android App |
Android App
|
Windows App |
Windows App
|
Support Options |
Support Options |
FAQs |
FAQs
|
Forum |
Forum
|
Knowledge Base |
Knowledge Base
|
Online Support |
Online Support
|
Phone Support |
Phone Support
|
Video Tutorials |
Video Tutorials
|
Pricing |
Pricing |
Starting From |
Starting From |
$25.00/month
|
|
Subscription |
Subscription
|
Reviews |
Reviews |
Overall rating |
Overall rating
|
Ease of use |
Ease of use
|
Value for money |
Value for money
|
Customer support |
Customer support
|
Features |
Features |
API |
API
|
Access Control |
Access Control
|
Active Directory Integration |
Active Directory Integration
|
Activity Dashboard |
Activity Dashboard
|
Activity Tracking |
Activity Tracking
|
Alerts / Escalation |
Alerts / Escalation
|
Application Integration |
Application Integration
|
Approval Process Control |
Approval Process Control
|
Archiving & Retention |
Archiving & Retention
|
Asset Management |
Asset Management
|
Assignment Management |
Assignment Management
|
Audit Trail |
Audit Trail
|
Authentication |
Authentication
|
Automatic Notifications |
Automatic Notifications
|
Availability Indicator |
Availability Indicator
|
CRM Integration |
CRM Integration
|
Call Transfer |
Call Transfer
|
Caller ID |
Caller ID
|
Case Management |
Case Management
|
Categorization |
Categorization
|
Chat |
Chat
|
Client Portal |
Client Portal
|
Collaboration Tools |
Collaboration Tools
|
Collaborative Workspace |
Collaborative Workspace
|
Compliance Management |
Compliance Management
|
Conferencing |
Conferencing
|
Contact History |
Contact History
|
Contact Management |
Contact Management
|
Contract Management |
Contract Management
|
Custom Fields |
Custom Fields
|
Custom Forms |
Custom Forms
|
Customer Accounts |
Customer Accounts
|
Customer Activity Reporting |
Customer Activity Reporting
|
Customer Database |
Customer Database
|
Customer Experience Management |
Customer Experience Management
|
Customer History |
Customer History
|
Customizable Branding |
Customizable Branding
|
Customizable Reporting |
Customizable Reporting
|
Customizable Templates |
Customizable Templates
|
Data Import/Export |
Data Import/Export
|
Drag & Drop Interface |
Drag & Drop Interface
|
Email Integration |
Email Integration
|
Email Notifications |
Email Notifications
|
Email Response Control |
Email Response Control
|
Email Templates |
Email Templates
|
Email Tracking |
Email Tracking
|
Employee Communities |
Employee Communities
|
Escalation Management |
Escalation Management
|
Event Triggered Actions |
Event Triggered Actions
|
Feedback Collection |
Feedback Collection
|
Feedback Management |
Feedback Management
|
Goal Setting / Tracking |
Goal Setting / Tracking
|
Guided Problem Solving |
Guided Problem Solving
|
History Tracking |
History Tracking
|
Incident Management |
Incident Management
|
Instant Messaging |
Instant Messaging
|
Issue Management |
Issue Management
|
Issue Tracking |
Issue Tracking
|
Job Scheduling |
Job Scheduling
|
Job Tracking |
Job Tracking
|
Knowledge Base Management |
Knowledge Base Management
|
Lead Assignment |
Lead Assignment
|
Monitoring |
Monitoring
|
Multi-Channel Communication |
Multi-Channel Communication
|
Multi-Channel Management |
Multi-Channel Management
|
Multi-Language |
Multi-Language
|
Multi-Location |
Multi-Location
|
Multiple User Accounts |
Multiple User Accounts
|
Online Forums |
Online Forums
|
Order Management |
Order Management
|
Performance Management |
Performance Management
|
Performance Reports |
Performance Reports
|
Permission Management |
Permission Management
|
Prioritizing |
Prioritizing
|
Problem Management |
Problem Management
|
Real Time Monitoring |
Real Time Monitoring
|
Real Time Updates |
Real Time Updates
|
Records Management |
Records Management
|
Remote Access |
Remote Access
|
Reporting & Statistics |
Reporting & Statistics
|
Request Routing |
Request Routing
|
Role Management |
Role Management
|
Role-Based Permissions |
Role-Based Permissions
|
Rules-Based Workflow |
Rules-Based Workflow
|
SLA Management |
SLA Management
|
SMS Integration |
SMS Integration
|
Self Service Portal |
Self Service Portal
|
Single Sign On |
Single Sign On
|
Social Media Integration |
Social Media Integration
|
Status Tracking |
Status Tracking
|
Support Ticket Tracking |
Support Ticket Tracking
|
Third Party Integration |
Third Party Integration
|
Two-Way Audio & Video |
Two-Way Audio & Video
|
Video Support |
Video Support
|
Website Integration |
Website Integration
|
Work Order Management |
Work Order Management
|
Workflow Management |
Workflow Management
|
Integrations |
Integrations |
FinancialForce Accounting |
FinancialForce Accounting
|
Five9 |
Five9
|
Freshdesk |
Freshdesk
|
InGenius |
InGenius
|
Planyo |
Planyo
|
Quick Base |
Quick Base
|
Sharpen |
Sharpen
|
SightCall for Salesforce |
SightCall for Salesforce
|
SmarterU LMS |
SmarterU LMS
|
Vocalcom |
Vocalcom
|