Overview |
Overview |
Platforms Supported |
Platforms Supported |
| Web Based |
Web Based
|
| iPhone App |
iPhone App
|
| Android App |
Android App
|
| Windows App |
Windows App
|
Support Options |
Support Options |
| FAQs |
FAQs
|
| Forum |
Forum
|
| Knowledge Base |
Knowledge Base
|
| Online Support |
Online Support
|
| Video Tutorials |
Video Tutorials
|
Pricing |
Pricing |
Starting From |
Starting From |
|
$20.00/month
|
|
| Free |
Free
|
| Subscription |
Subscription
|
Reviews |
Reviews |
| Overall rating |
Overall rating
|
| Ease of use |
Ease of use
|
| Value for money |
Value for money
|
| Customer support |
Customer support
|
Features |
Features |
| API |
API
|
| Administrative Reporting |
Administrative Reporting
|
| Alerts / Escalation |
Alerts / Escalation
|
| Approval Process Control |
Approval Process Control
|
| Asset Management |
Asset Management
|
| Audit Trail |
Audit Trail
|
| Auditing |
Auditing
|
| Automated Scheduling |
Automated Scheduling
|
| Automatic Lead Distribution |
Automatic Lead Distribution
|
| Automatic Notifications |
Automatic Notifications
|
| CRM Integration |
CRM Integration
|
| Change Management |
Change Management
|
| Client Portal |
Client Portal
|
| Collaboration Tools |
Collaboration Tools
|
| Collaborative Workspace |
Collaborative Workspace
|
| Commenting |
Commenting
|
| Configuration Management |
Configuration Management
|
| Content Filter |
Content Filter
|
| Custom Fields |
Custom Fields
|
| Custom Forms |
Custom Forms
|
| Customer Segmentation |
Customer Segmentation
|
| Customer Service Analytics |
Customer Service Analytics
|
| Customizable Branding |
Customizable Branding
|
| Customizable Reporting |
Customizable Reporting
|
| Customizable Templates |
Customizable Templates
|
| Data Import/Export |
Data Import/Export
|
| Email Alerts |
Email Alerts
|
| Email Integration |
Email Integration
|
| Employee Portal |
Employee Portal
|
| Employee Self Service |
Employee Self Service
|
| Filtered Views |
Filtered Views
|
| Help Desk Management |
Help Desk Management
|
| Incident Management |
Incident Management
|
| Issue Management |
Issue Management
|
| Mobile Integration |
Mobile Integration
|
| Multi-Language |
Multi-Language
|
| Performance Reports |
Performance Reports
|
| Prioritizing |
Prioritizing
|
| Problem Management |
Problem Management
|
| Productivity Reporting |
Productivity Reporting
|
| Real Time Analytics |
Real Time Analytics
|
| Real Time Reporting |
Real Time Reporting
|
| Reporting & Statistics |
Reporting & Statistics
|
| SLA Management |
SLA Management
|
| Search Functionality |
Search Functionality
|
| Self Service Portal |
Self Service Portal
|
| Social Media Integration |
Social Media Integration
|
| Support Ticket Management |
Support Ticket Management
|
| Support Ticket Tracking |
Support Ticket Tracking
|
| Surveys & Feedback |
Surveys & Feedback
|
| Task Management |
Task Management
|
| Third Party Integration |
Third Party Integration
|
| Widgets |
Widgets
|
| Workflow Management |
Workflow Management
|
Integrations |
Integrations |
| Amity |
Amity
|
| Anypoint Platform |
Anypoint Platform
|
| BigPanda |
BigPanda
|
| Calamari |
Calamari
|
| Cayzu |
Cayzu
|
| Help Desk Migration |
Help Desk Migration
|
| Jira |
Jira
|
| Monitis |
Monitis
|
| Workato |
Workato
|
| xMatters |
xMatters
|
