Overview |
Overview |
Platforms Supported |
Platforms Supported |
| Web Based |
Web Based
|
| iPhone App |
iPhone App
|
| Android App |
Android App
|
| Windows App |
Windows App
|
Support Options |
Support Options |
| FAQs |
FAQs
|
| Forum |
Forum
|
| Knowledge Base |
Knowledge Base
|
| Online Support |
Online Support
|
| Phone Support |
Phone Support
|
| Video Tutorials |
Video Tutorials
|
Pricing |
Pricing |
Starting From |
Starting From |
|
$5.00/month
|
|
| Subscription |
Subscription
|
Reviews |
Reviews |
| Overall rating |
Overall rating
|
| Ease of use |
Ease of use
|
| Value for money |
Value for money
|
| Customer support |
Customer support
|
Features |
Features |
| A/B Testing |
A/B Testing
|
| API |
API
|
| Access Control |
Access Control
|
| Active Directory Integration |
Active Directory Integration
|
| Activity Dashboard |
Activity Dashboard
|
| Activity Tracking |
Activity Tracking
|
| Alerts / Escalation |
Alerts / Escalation
|
| Application Integration |
Application Integration
|
| Archiving & Retention |
Archiving & Retention
|
| Assignment Management |
Assignment Management
|
| Audit Trail |
Audit Trail
|
| Authentication |
Authentication
|
| Auto-Responders |
Auto-Responders
|
| Automatic Backup |
Automatic Backup
|
| Automatic Notifications |
Automatic Notifications
|
| Benchmarking |
Benchmarking
|
| CRM Integration |
CRM Integration
|
| Call Recording |
Call Recording
|
| Call Routing |
Call Routing
|
| Caller ID |
Caller ID
|
| Chat |
Chat
|
| Collaboration Tools |
Collaboration Tools
|
| Collaborative Workspace |
Collaborative Workspace
|
| Commenting |
Commenting
|
| Conditional Logic |
Conditional Logic
|
| Configurable Workflow |
Configurable Workflow
|
| Contact History |
Contact History
|
| Content Filter |
Content Filter
|
| Custom Fields |
Custom Fields
|
| Custom Forms |
Custom Forms
|
| Customer Activity Reporting |
Customer Activity Reporting
|
| Customer Database |
Customer Database
|
| Customer Experience Management |
Customer Experience Management
|
| Customer Service Analytics |
Customer Service Analytics
|
| Customizable Branding |
Customizable Branding
|
| Customizable Reporting |
Customizable Reporting
|
| Customizable Templates |
Customizable Templates
|
| Data Import/Export |
Data Import/Export
|
| Disaster Recovery |
Disaster Recovery
|
| Drag & Drop Interface |
Drag & Drop Interface
|
| Email Integration |
Email Integration
|
| Email Notifications |
Email Notifications
|
| Email Templates |
Email Templates
|
| Email Tracking |
Email Tracking
|
| Employee Database |
Employee Database
|
| Escalation Management |
Escalation Management
|
| Event Triggered Actions |
Event Triggered Actions
|
| Feedback Collection |
Feedback Collection
|
| Feedback Management |
Feedback Management
|
| Filtered Views |
Filtered Views
|
| Forms Management |
Forms Management
|
| IVR / Voice Recognition |
IVR / Voice Recognition
|
| Instant Messaging |
Instant Messaging
|
| Issue Management |
Issue Management
|
| Issue Tracking |
Issue Tracking
|
| Knowledge Base Management |
Knowledge Base Management
|
| Lead Management |
Lead Management
|
| Monitoring |
Monitoring
|
| Multi-Channel Communication |
Multi-Channel Communication
|
| Multi-Channel Management |
Multi-Channel Management
|
| Multi-Company |
Multi-Company
|
| Multi-Language |
Multi-Language
|
| Multi-Location |
Multi-Location
|
| Multiple Format Support |
Multiple Format Support
|
| Multiple Projects |
Multiple Projects
|
| Multiple User Accounts |
Multiple User Accounts
|
| Online Forums |
Online Forums
|
| Performance Reports |
Performance Reports
|
| Permission Management |
Permission Management
|
| Predictive Analytics |
Predictive Analytics
|
| Prioritizing |
Prioritizing
|
| Queue Manager |
Queue Manager
|
| Ratings & Reviews |
Ratings & Reviews
|
| Real Time Analytics |
Real Time Analytics
|
| Real Time Data |
Real Time Data
|
| Real Time Monitoring |
Real Time Monitoring
|
| Real Time Notifications |
Real Time Notifications
|
| Real Time Updates |
Real Time Updates
|
| Reporting & Statistics |
Reporting & Statistics
|
| Role Management |
Role Management
|
| Rules-Based Workflow |
Rules-Based Workflow
|
| SLA Management |
SLA Management
|
| SMS Integration |
SMS Integration
|
| SSL Security |
SSL Security
|
| Self Service Portal |
Self Service Portal
|
| Single Sign On |
Single Sign On
|
| Social Media Integration |
Social Media Integration
|
| Status Tracking |
Status Tracking
|
| Support Ticket Management |
Support Ticket Management
|
| Support Ticket Tracking |
Support Ticket Tracking
|
| Surveys & Feedback |
Surveys & Feedback
|
| Tagging |
Tagging
|
| Third Party Integration |
Third Party Integration
|
| Timer |
Timer
|
| Two-Factor Authentication |
Two-Factor Authentication
|
| Web Forms |
Web Forms
|
| Widgets |
Widgets
|
| Workflow Management |
Workflow Management
|
Integrations |
Integrations |
| 123FormBuilder |
123FormBuilder
|
| Clarizen |
Clarizen
|
| ClickDesk |
ClickDesk
|
| Get Satisfaction |
Get Satisfaction
|
| InsightSquared |
InsightSquared
|
| Planview PPM Pro |
Planview PPM Pro
|
| Podio |
Podio
|
| SolarWinds Service Desk |
SolarWinds Service Desk
|
| Vivocha |
Vivocha
|
| Yonyx |
Yonyx
|
