---
description: Quickly find and compare the leading Zoho Desk vs ZIWO alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Zoho Desk vs ZIWO - GetApp United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/287/help-desk-ticketing/software) > [Zoho Desk \<span\>vs\</span\> ZIWO](https://www.getapp.ae/compare/10036/131291/zoho-desk/vs/ziwo)

# Compare Zoho Desk vs ZIWO

Canonical: https://www.getapp.ae/compare/10036/131291/zoho-desk/vs/ziwo

> Detailed comparison between Zoho Desk and ZIWO. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Zoho Desk | ZIWO |
| **Overall rating** | 4.5/5 | 4.7/5 |
| **Total Reviews** | 2212 | 108 |
| **Starting Price** | $20.00 | $40.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Zoho Desk

- API
- Activity Tracking
- Automatic Call Distribution
- Call Logging
- Call Monitoring Software
- Call Recording Software
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Customizable Reports
- File Sharing Software
- Inbound Call Center
- Monitoring
- Multi-Channel Communication
- Outbound Call Center
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics

### ZIWO

- API
- Activity Tracking
- Automatic Call Distribution
- Call Logging
- Call Monitoring Software
- Call Recording Software
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Customizable Reports
- File Sharing Software
- Inbound Call Center
- Monitoring
- Multi-Channel Communication
- Outbound Call Center
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics

## Links

- [View Zoho Desk Profile](https://www.getapp.ae/software/10036/zoho-desk)
- [View ZIWO Profile](https://www.getapp.ae/software/131291/ziwo)
- [View Original Comparison](https://www.getapp.ae/compare/10036/131291/zoho-desk/vs/ziwo)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Zoho Desk vs ZIWO - GetApp United Arab Emirates 2026","description":"Quickly find and compare the leading Zoho Desk vs ZIWO alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.","url":"https://www.getapp.ae/compare/10036/131291/zoho-desk/vs/ziwo","about":[{"@id":"https://www.getapp.ae/software/10036/zoho-desk#software"},{"@id":"https://www.getapp.ae/software/131291/ziwo#software"}],"breadcrumb":{"@id":"https://www.getapp.ae/compare/10036/131291/zoho-desk/vs/ziwo#breadcrumblist"},"@id":"https://www.getapp.ae/compare/10036/131291/zoho-desk/vs/ziwo#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.ae/#website"},"publisher":{"@id":"https://www.getapp.ae/#organization"},"inLanguage":"en-AE"},{"name":"Zoho Desk","description":"Zoho Desk is a cloud-based help desk platform designed to help businesses of all sizes manage customer service. Key features include customer support tickets, a customer support portal, contract management, and report creation. The solution collates interactions from various media such as email, phone, chat, social media, a self-service portal, forums, and forms and presents them in one place. \n\nZoho Desk enables users to make custom changes, such as renaming tabs, adding new departments, customizing email templates, defining business hours, and adding help folders. Tasks such as ticket assignment, service escalations, notification rules, and time-based actions can be automated by setting workflow rules. The solution provides customizable and scheduled reports, happiness ratings, and a graphical dashboard for analyzing customer satisfaction.\n\nThe platform integrates with Zoho customer relationship management (CRM), which facilitates the addition of customer information into tickets logged in Zoho Desk and enables service agents to know more about the customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/02491ec3-ce97-4a65-98a1-244affb486be.png","url":"https://www.getapp.ae/software/10036/zoho-desk","@id":"https://www.getapp.ae/software/10036/zoho-desk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ae/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":2212},"offers":{"price":"20","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"ZIWO","description":"ZIWO is an Omnichannel Cloud Contact Center Software (CCAAS) that provides a straightforward solution for companies to talk to their clients over the Phone, WhatsApp, SMS... \n\nZIWO has readymade plugins with most CRM and is integrable with any app, thanks to an open API architecture. \n\nZIWO connects 145 countries globally, including the GCC, so that users can instantly expand their reach in new geographies. Customer Experience is vital for your business, so join the hundreds of happy, innovative companies such as Carrefour, Deliveroo, Floward, or Damac, who already use ZIWO Superpowers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/7972bae5-5881-424d-bec8-c9a9257c7a39.png","url":"https://www.getapp.ae/software/131291/ziwo","@id":"https://www.getapp.ae/software/131291/ziwo#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ae/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":108},"offers":{"price":"40","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.ae/compare/10036/131291/zoho-desk/vs/ziwo#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk & Ticketing Software","position":2,"item":"/directory/287/help-desk-ticketing/software","@type":"ListItem"},{"name":"Zoho Desk vs ZIWO","position":3,"item":"https://www.getapp.ae/compare/10036/131291/zoho-desk/vs/ziwo","@type":"ListItem"}]}]}
</script>