---
description: Quickly find and compare the leading ScreenSteps vs Document360 alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare ScreenSteps vs Document360 - GetApp United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/257/knowledge-management/software) > [ScreenSteps \<span\>vs\</span\> Document360](https://www.getapp.ae/compare/101161/120723/screensteps/vs/document360)

# Compare ScreenSteps vs Document360

Canonical: https://www.getapp.ae/compare/101161/120723/screensteps/vs/document360

> Detailed comparison between ScreenSteps and Document360. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | ScreenSteps | Document360 |
| **Overall rating** | 4.8/5 | 4.7/5 |
| **Total Reviews** | 16 | 292 |
| **Starting Price** | $239.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### ScreenSteps

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Catalog Management
- Collaboration Tools
- Content Library
- Content Management System (CMS) Software
- Document Management Software
- Full Text Search
- Knowledge Base Management
- Reporting & Statistics
- Self Service Portal
- Third-Party Integrations

### Document360

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Catalog Management
- Collaboration Tools
- Content Library
- Content Management System (CMS) Software
- Customizable Reports
- Document Management Software
- Full Text Search
- Knowledge Base Management
- Knowledge Management Software
- Reporting & Statistics
- Self Service Portal
- Surveys & Feedback
- Third-Party Integrations
- Website Integration
- Wiki

## Links

- [View ScreenSteps Profile](https://www.getapp.ae/software/101161/screensteps)
- [View Document360 Profile](https://www.getapp.ae/software/120723/document360)
- [View Original Comparison](https://www.getapp.ae/compare/101161/120723/screensteps/vs/document360)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare ScreenSteps vs Document360 - GetApp United Arab Emirates 2026","description":"Quickly find and compare the leading ScreenSteps vs Document360 alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.","url":"https://www.getapp.ae/compare/101161/120723/screensteps/vs/document360","about":[{"@id":"https://www.getapp.ae/software/101161/screensteps#software"},{"@id":"https://www.getapp.ae/software/120723/document360#software"}],"breadcrumb":{"@id":"https://www.getapp.ae/compare/101161/120723/screensteps/vs/document360#breadcrumblist"},"@id":"https://www.getapp.ae/compare/101161/120723/screensteps/vs/document360#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.getapp.ae/#organization"},"inLanguage":"en-AE","isPartOf":{"@id":"https://www.getapp.ae/#website"}},{"name":"ScreenSteps","description":"ScreenSteps is designed for creating internal procedure documentation and operations-based training courses.\n\nIdeal for employees who need quick answers, such as call center agents, inside-sales reps, and customer support teams. Perfect for employers who deal with regular turnover on their teams.\n\nScreenSteps has all the tools you need to build out an internal knowledge base in a fraction of the time it normally takes. It also includes features for pushing your content to your employees where they need it - in the web applications they use every day to do their job.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d55d9cd0-8862-4b4f-a20e-470b7da9e6c8.png","url":"https://www.getapp.ae/software/101161/screensteps","@id":"https://www.getapp.ae/software/101161/screensteps#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ae/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":16,"ratingValue":4.8},"offers":{"price":"239","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows"},{"name":"Document360","description":"Document360 is a cloud-based (SaaS) AI-powered knowledge base platform that centralizes product docs, SOPs, FAQs, API documentation, release notes, and internal knowledge in a single organized system. Designed for businesses of all sizes across 100+ countries, it supports both public and private knowledge bases with dual editor options (WYSIWYG and Markdown), hierarchical category management, advanced versioning, structured approval workflows, and conditional content blocks. Target industries include SaaS and software, IT consulting and managed services, financial services and banking, manufacturing, healthcare and medical devices, and customer support operations. Primary users include technical writers, product managers, customer success teams, support agents, and developers.\n\nThe platform's AI engine, Eddy AI, is integrated across content creation, knowledge discovery, self-service, governance, and automation. Capabilities include an AI Writing Agent that generates full articles from prompts, videos, audio, or transcripts; an AI FAQ and Glossary Generator; AI SEO title and description generation; AI-powered assistive search with natural-language answers and source citations; and a conversational Eddy AI Chatbot that draws from knowledge base articles, website pages, FAQs, files, and connected ticketing platforms such as Zendesk and Freshdesk. MCP (Model Context Protocol) Server support allows AI assistants to perform workflow actions including assigning reviewers, moving content through stages, and publishing articles. The knowledge base is also connectable to ChatGPT, Claude, and Microsoft Copilot.\n\nDocument360 supports multi-product, multilingual, and multi-team documentation through dedicated Workspaces, machine translation with review workflows, and localization controls. Compliance and security are addressed through SOC 2 Type II certification, ISO 27001 certification, GDPR readiness, SCIM provisioning, role-based access control, SSO, and IP restriction. Built-in analytics surface search gaps, article performance, and user behavior. The platform integrates with Zendesk, Intercom, Freshdesk, Microsoft Teams, Slack, Zapier, Salesforce, and other platforms, and supports custom domains, themes, layouts, and embeddable widgets for deployment within external websites and applications. A 14-day free trial is available with no credit card required.","image":"https://images.g2crowd.com/display-layer-screenshots/60129/a728386a1c4d2b7f2f520e23c7f6338a00727f5a4bcea6d5d6e9a29d694c9977.jpg","url":"https://www.getapp.ae/software/120723/document360","@id":"https://www.getapp.ae/software/120723/document360#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ae/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":292,"ratingValue":4.7},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome"},{"@id":"https://www.getapp.ae/compare/101161/120723/screensteps/vs/document360#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Knowledge Management Software","position":2,"item":"/directory/257/knowledge-management/software","@type":"ListItem"},{"name":"ScreenSteps vs Document360","position":3,"item":"https://www.getapp.ae/compare/101161/120723/screensteps/vs/document360","@type":"ListItem"}]}]}
</script>