---
description: Quickly find and compare the leading Hotjar vs Smartlook alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Hotjar vs Smartlook - GetApp United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Customer Retention Software](/directory/3876/customer-retention/software) > [Hotjar \<span\>vs\</span\> Smartlook](https://www.getapp.ae/compare/101789/108697/hotjar/vs/smartlook)

# Compare Hotjar vs Smartlook

Canonical: https://www.getapp.ae/compare/101789/108697/hotjar/vs/smartlook

> Detailed comparison between Hotjar and Smartlook. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Hotjar | Smartlook |
| **Overall rating** | 4.6/5 | 4.7/5 |
| **Total Reviews** | 539 | 136 |
| **Starting Price** | $39.00 | $55.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | Documentation, Videos |

## Key features

### Hotjar

- API
- Activity Tracking
- Behavioral Analytics
- Collaboration Tools
- Conversion Rate Optimization
- Customer Activity Tracking
- Dynamic Content
- Element Analytics
- Engagement Tracking
- For Websites
- Heatmaps
- Interactive Reports
- Multi-Channel Data Collection
- Multiple Site Management
- Performance Metrics
- Reporting/Analytics
- Search/Filter
- Statistical Analysis Software
- Visitor Tracking
- Visual Analytics

### Smartlook

- API
- Activity Tracking
- Behavioral Analytics
- Collaboration Tools
- Conversion Rate Optimization
- Customer Activity Tracking
- Dynamic Content
- Element Analytics
- Engagement Tracking
- For Websites
- Heatmaps
- Interactive Reports
- Multi-Channel Data Collection
- Multiple Site Management
- Performance Metrics
- Reporting/Analytics
- Search/Filter
- Statistical Analysis Software
- Visitor Tracking
- Visual Analytics

## Links

- [View Hotjar Profile](https://www.getapp.ae/software/101789/hotjar)
- [View Smartlook Profile](https://www.getapp.ae/software/108697/smartlook)
- [View Original Comparison](https://www.getapp.ae/compare/101789/108697/hotjar/vs/smartlook)

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