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Sharpen vs LeadDesk

Sharpen

(48)
Learn More

LeadDesk

(9)
Learn More
Happier agents make happier customers. Sharpen gives your customer service team a way to simplify their queue interactions and workflows to empower agents and deliver a positive customer experience.
Happier agents make happier customers. Sharpen gives your customer service team a way to simplify their queue interactions and workflows to empower...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile
LeadDesk is a cloud-based contact center software for outbound sales, inbound sales, and customer service. Features include an intelligent dialer, agent performance reporting, automated lead management, live dashboards, a customizable interface, and rule-based call distribution.
LeadDesk is a cloud-based contact center software for outbound sales, inbound sales, and customer service. Features include an intelligent dialer,...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile
View 6 more Sharpen
View 3 more LeadDesk

Starting from

$139.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

€99.00/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.4 /5
(48)

Ease of Use

4.3/5

Features

5/5

Customer Service

4.5/5

Value for Money

4.8/5
Read all reviews

Overall rating

4.8 /5
(9)

Ease of Use

4.8/5

Features

4.6/5

Customer Service

4.7/5

Value for Money

4.7/5
Read all reviews

Total features 58

  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Appointment Management
  • Archiving & Retention
  • Auto-Dialer
  • Automated Attendant
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Autoresponders
  • Blended Call Center
  • CRM Software
  • Calendar Management
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring Software
  • Call Queues
  • Call Recording Software
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking Software
  • Call Transcription
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management Software
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Chatbot Software
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Conferencing
  • Configurable Workflow
  • Contact Database
  • Contact Management Software
  • Customer Communication
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Caller ID
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard Software
  • Data Import/Export
  • Data Management Software
  • Data Security
  • Email Management Software
  • Email Templates
  • Employee Directory
  • Employee Management
  • Employee Scheduling Software
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Transfer
  • For Call Centers
  • For Contact Centers
  • For Sales Teams/Organizations
  • Help Desk Management
  • IVR Software
  • Inbound Call Center
  • Inbox Management
  • Integrations Management
  • Interaction Tracking
  • Inventory Management Software
  • Knowledge Base Management
  • Labor Forecasting
  • Lead Capture Software
  • Lead Distribution
  • Lead Management Software
  • List Management
  • Live Chat Software
  • Manual Dialer
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multiple Scripts
  • Multiple User Accounts
  • On-Demand Recording
  • Online Voice Transmission
  • Outbound Call Center
  • PBX
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Power Dialer
  • Pre-recorded Messages
  • Predictive Dialer Software
  • Preview Dialer
  • Progressive Dialer
  • Purchasing & Receiving
  • Quality Management Software
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Recording
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • SSL Security
  • Scheduled Recording
  • Search/Filter
  • Social Media Integration
  • Support Ticket Management
  • Surveys & Feedback
  • Task Management Software
  • Text to Speech
  • Third-Party Integrations
  • Unified Communications Software
  • Virtual Call Center
  • VoIP Connection
  • VoIP Software
  • Voice Customization
  • Voice Mail
  • Website Integration
  • Widgets
  • Workflow Management Software
  • Workforce Management Software

Total features 142

  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Appointment Management
  • Archiving & Retention
  • Auto-Dialer
  • Automated Attendant
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Autoresponders
  • Blended Call Center
  • CRM Software
  • Calendar Management
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring Software
  • Call Queues
  • Call Recording Software
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking Software
  • Call Transcription
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management Software
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Chatbot Software
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Conferencing
  • Configurable Workflow
  • Contact Database
  • Contact Management Software
  • Customer Communication
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Caller ID
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard Software
  • Data Import/Export
  • Data Management Software
  • Data Security
  • Email Management Software
  • Email Templates
  • Employee Directory
  • Employee Management
  • Employee Scheduling Software
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Transfer
  • For Call Centers
  • For Contact Centers
  • For Sales Teams/Organizations
  • Help Desk Management
  • IVR Software
  • Inbound Call Center
  • Inbox Management
  • Integrations Management
  • Interaction Tracking
  • Inventory Management Software
  • Knowledge Base Management
  • Labor Forecasting
  • Lead Capture Software
  • Lead Distribution
  • Lead Management Software
  • List Management
  • Live Chat Software
  • Manual Dialer
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multiple Scripts
  • Multiple User Accounts
  • On-Demand Recording
  • Online Voice Transmission
  • Outbound Call Center
  • PBX
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Power Dialer
  • Pre-recorded Messages
  • Predictive Dialer Software
  • Preview Dialer
  • Progressive Dialer
  • Purchasing & Receiving
  • Quality Management Software
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Recording
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • SSL Security
  • Scheduled Recording
  • Search/Filter
  • Social Media Integration
  • Support Ticket Management
  • Surveys & Feedback
  • Task Management Software
  • Text to Speech
  • Third-Party Integrations
  • Unified Communications Software
  • Virtual Call Center
  • VoIP Connection
  • VoIP Software
  • Voice Customization
  • Voice Mail
  • Website Integration
  • Widgets
  • Workflow Management Software
  • Workforce Management Software
  • Desk.com
  • Freshdesk
  • Giosg
  • Google Analytics 360
  • Microsoft Dynamics 365 F&O Connect
  • Microsoft Power Automate
  • Microsoft Power BI
  • Mobile Payment Software
  • Pipedrive
  • Plecto
  • SalesScreen
  • Salesforce CMS
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Surfly
  • Zendesk Suite
  • Desk.com
  • Freshdesk
  • Giosg
  • Google Analytics 360
  • Microsoft Dynamics 365 F&O Connect
  • Microsoft Power Automate
  • Microsoft Power BI
  • Mobile Payment Software
  • Pipedrive
  • Plecto
  • SalesScreen
  • Salesforce CMS
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Surfly
  • Zendesk Suite

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