---
description: Quickly find and compare the leading OTRS vs 3CX alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare OTRS vs 3CX - GetApp United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [IT Ticketing Systems Software](/directory/3479/it-ticketing-systems/software) > [OTRS \<span\>vs\</span\> 3CX](https://www.getapp.ae/compare/102025/103409/otrs/vs/3cx)

# Compare OTRS vs 3CX

Canonical: https://www.getapp.ae/compare/102025/103409/otrs/vs/3cx

> Detailed comparison between OTRS and 3CX. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | OTRS | 3CX |
| **Overall rating** | 4.4/5 | 4.4/5 |
| **Total Reviews** | 96 | 465 |
| **Starting Price** | - | $350.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### OTRS

- API
- Access Controls/Permissions
- Activity Tracking
- Alerts/Escalation
- Chat/Messaging
- Communication Management
- Contact Management Software
- Customizable Reports
- Dashboard Software
- Mobile Access
- Multi-Channel Communication
- Queue Management
- Real-Time Data
- Reporting & Statistics
- Reporting/Analytics
- SSL Security
- Search/Filter
- Support Ticket Management
- Surveys & Feedback
- Task Management Software

### 3CX

- API
- Access Controls/Permissions
- Activity Tracking
- Alerts/Escalation
- Chat/Messaging
- Communication Management
- Contact Management Software
- Customizable Reports
- Dashboard Software
- Mobile Access
- Multi-Channel Communication
- Queue Management
- Real-Time Data
- Reporting & Statistics
- Reporting/Analytics
- SSL Security
- Search/Filter
- Support Ticket Management
- Surveys & Feedback
- Task Management Software

## Links

- [View OTRS Profile](https://www.getapp.ae/software/102025/otrs)
- [View 3CX Profile](https://www.getapp.ae/software/103409/3cx)
- [View Original Comparison](https://www.getapp.ae/compare/102025/103409/otrs/vs/3cx)

-----

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