---
description: Quickly find and compare the leading Freshdesk vs BMC Helix ITSM alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Freshdesk vs BMC Helix ITSM - GetApp United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/287/help-desk-ticketing/software) > [Freshdesk \<span\>vs\</span\> BMC Helix ITSM](https://www.getapp.ae/compare/10317/2048245/freshdesk/vs/remedy-it-service-management)

# Compare Freshdesk vs BMC Helix ITSM

Canonical: https://www.getapp.ae/compare/10317/2048245/freshdesk/vs/remedy-it-service-management

> Detailed comparison between Freshdesk and BMC Helix ITSM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | BMC Helix ITSM |
| **Overall rating** | 4.5/5 | 4.1/5 |
| **Total Reviews** | 3487 | 116 |
| **Starting Price** | $19.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | - |

## Key features

### Freshdesk

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Automatic Call Distribution
- Computer Telephony Integration
- Content Management System (CMS) Software
- Customer Complaint Tracking
- Customizable Reports
- Dashboard Software
- File Sharing Software
- Incident Management Software
- Monitoring
- Problem Management
- Reporting & Statistics
- Support Ticket Management
- Support Ticket Tracking
- Wiki

### BMC Helix ITSM

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Asset Tracking Software
- Dashboard Software
- Help Desk Management
- Incident Management Software
- Problem Management
- Reporting & Statistics
- Support Ticket Management
- Support Ticket Tracking

## Links

- [View Freshdesk Profile](https://www.getapp.ae/software/10317/freshdesk)
- [View BMC Helix ITSM Profile](https://www.getapp.ae/software/2048245/remedy-it-service-management)
- [View Original Comparison](https://www.getapp.ae/compare/10317/2048245/freshdesk/vs/remedy-it-service-management)

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