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Pivotal Tracker vs JIRA Service Management

Pivotal Tracker

(148)
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JIRA Service Management

(675)
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Pivotal Tracker is an award winning, easy to use collaboration and web-based project management software for agile development teams. It keeps everyone, even distributed teams focused and on the same page, with an integrated, always up to date story board.
Pivotal Tracker is an award winning, easy to use collaboration and web-based project management software for agile development teams. It keeps...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • Chat
View profile
Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular Jira platform that unlocks high-velocity teams. Empowered teams can deliver great, coordinated service experiences, without the complexity of traditional ITSM.
Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular Jira platform that unlocks...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • Chat
View profile
View 6 more Pivotal Tracker
View 5 more JIRA Service Management

Starting from

$1.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

$17.65/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.3 /5
(148)

Ease of Use

4.0/5

Features

4.2/5

Customer Service

4.1/5

Value for Money

4.1/5
Read all reviews

Overall rating

4.5 /5
(675)

Ease of Use

4.2/5

Features

4.5/5

Customer Service

4.3/5

Value for Money

4.3/5
Read all reviews

Total features 32

  • API
  • Access Controls/Permissions
  • Activity Tracking
  • Agile Methodologies
  • Alerts/Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking Software
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Autoresponders
  • Availability Management
  • Backlog Management
  • Backup and Recovery
  • Barcoding/RFID
  • Bug/Issue Capture
  • CRM Software
  • Capacity Management
  • Change Management Software
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communications Management
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contract Drafting
  • Contract/License Management
  • Cost Tracking
  • Customer Complaint Tracking
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support Software
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard Software
  • Data Import/Export
  • Document Management Software
  • Document Storage
  • Email Alerts
  • Email Management Software
  • Feedback Management
  • File Sharing Software
  • For IT Project Management
  • For Small Businesses
  • Full Text Search
  • Help Desk Management
  • IT Asset Management Software
  • IT Incident Management
  • IT Reporting
  • Incident Management Software
  • Inventory Management Software
  • Investigation Management Software
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking Software
  • Kanban Board
  • Knowledge Base Management
  • Knowledge Management Software
  • License Management Software
  • Location Tracking
  • Maintenance Management Software
  • Maintenance Scheduling
  • Milestone Tracking
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Language
  • Network Monitoring Software
  • On Call Scheduling
  • Patch Management Software
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Procurement Management
  • Product Data Management Software
  • Project Management Software
  • Project Planning/Scheduling
  • Project Tracking Software
  • Projections
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Monitoring
  • Real-Time Reporting
  • Real-Time Updates
  • Recurring Issues
  • Release Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Requisition Management
  • Routing
  • Rules-Based Workflow
  • Safety Incident Management
  • Screen Sharing Software
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Social Media Integration
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Supports Scrum
  • Surveys & Feedback
  • Tagging
  • Task Editing
  • Task Management Software
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Team Management Software
  • Template Management
  • Testing/QA Management
  • Text Editing
  • Third-Party Integrations
  • Ticket Management
  • Time & Expense Tracking
  • Web-based Deployment
  • Widgets
  • Workflow Management Software

Total features 113

  • API
  • Access Controls/Permissions
  • Activity Tracking
  • Agile Methodologies
  • Alerts/Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking Software
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Autoresponders
  • Availability Management
  • Backlog Management
  • Backup and Recovery
  • Barcoding/RFID
  • Bug/Issue Capture
  • CRM Software
  • Capacity Management
  • Change Management Software
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communications Management
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contract Drafting
  • Contract/License Management
  • Cost Tracking
  • Customer Complaint Tracking
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support Software
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard Software
  • Data Import/Export
  • Document Management Software
  • Document Storage
  • Email Alerts
  • Email Management Software
  • Feedback Management
  • File Sharing Software
  • For IT Project Management
  • For Small Businesses
  • Full Text Search
  • Help Desk Management
  • IT Asset Management Software
  • IT Incident Management
  • IT Reporting
  • Incident Management Software
  • Inventory Management Software
  • Investigation Management Software
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking Software
  • Kanban Board
  • Knowledge Base Management
  • Knowledge Management Software
  • License Management Software
  • Location Tracking
  • Maintenance Management Software
  • Maintenance Scheduling
  • Milestone Tracking
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Language
  • Network Monitoring Software
  • On Call Scheduling
  • Patch Management Software
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Procurement Management
  • Product Data Management Software
  • Project Management Software
  • Project Planning/Scheduling
  • Project Tracking Software
  • Projections
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Monitoring
  • Real-Time Reporting
  • Real-Time Updates
  • Recurring Issues
  • Release Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Requisition Management
  • Routing
  • Rules-Based Workflow
  • Safety Incident Management
  • Screen Sharing Software
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Social Media Integration
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Supports Scrum
  • Surveys & Feedback
  • Tagging
  • Task Editing
  • Task Management Software
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Team Management Software
  • Template Management
  • Testing/QA Management
  • Text Editing
  • Third-Party Integrations
  • Ticket Management
  • Time & Expense Tracking
  • Web-based Deployment
  • Widgets
  • Workflow Management Software
  • 8x8 Contact Center
  • Apwide Golive
  • Asana
  • Atlas CRM
  • Azuqua
  • Balsamiq
  • Box
  • Clerk Invoices
  • Confluence
  • Docusign
  • Dropbox Business
  • EazyBI Cloud
  • Elements Connect
  • Emburse Abacus
  • Exalate
  • Freshdesk
  • Get Satisfaction
  • GitHub
  • Gliffy
  • Google Analytics 360
  • Google Docs
  • Google Drive
  • Hootsuite
  • Instabug
  • Intercom
  • Jenkins
  • Jira
  • Kayako
  • LiveChat
  • Metric.ai
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • OneDrive
  • Pabbly Connect
  • PagerDuty
  • Quip
  • Salesforce Sales Cloud
  • Screenful
  • ScriptRunner for Jira
  • ServiceNow
  • Slack
  • Stride
  • SumUp
  • Tempo Budgets
  • Toggl Track
  • Trello
  • Twitter/X
  • Userlane
  • Usersnap
  • Watchtower
  • Workplace from Meta
  • Zendesk Suite
  • Zephyr Enterprise
  • draw.io
  • 8x8 Contact Center
  • Apwide Golive
  • Asana
  • Atlas CRM
  • Azuqua
  • Balsamiq
  • Box
  • Clerk Invoices
  • Confluence
  • Docusign
  • Dropbox Business
  • EazyBI Cloud
  • Elements Connect
  • Emburse Abacus
  • Exalate
  • Freshdesk
  • Get Satisfaction
  • GitHub
  • Gliffy
  • Google Analytics 360
  • Google Docs
  • Google Drive
  • Hootsuite
  • Instabug
  • Intercom
  • Jenkins
  • Jira
  • Kayako
  • LiveChat
  • Metric.ai
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • OneDrive
  • Pabbly Connect
  • PagerDuty
  • Quip
  • Salesforce Sales Cloud
  • Screenful
  • ScriptRunner for Jira
  • ServiceNow
  • Slack
  • Stride
  • SumUp
  • Tempo Budgets
  • Toggl Track
  • Trello
  • Twitter/X
  • Userlane
  • Usersnap
  • Watchtower
  • Workplace from Meta
  • Zendesk Suite
  • Zephyr Enterprise
  • draw.io

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