---
description: Quickly find and compare the leading JivoChat vs Tidio alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare JivoChat vs Tidio - GetApp United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [JivoChat \<span\>vs\</span\> Tidio](https://www.getapp.ae/compare/104113/105081/jivochat/vs/tidio-chat)

# Compare JivoChat vs Tidio

Canonical: https://www.getapp.ae/compare/104113/105081/jivochat/vs/tidio-chat

> Detailed comparison between JivoChat and Tidio. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | JivoChat | Tidio |
| **Overall rating** | 4.6/5 | 4.7/5 |
| **Total Reviews** | 105 | 590 |
| **Starting Price** | $19.00 | $0.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### JivoChat

- API
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Customer Database
- File Sharing Software
- Lead Capture Software
- Multi-Channel Communication
- On-Demand Communications
- Performance Metrics
- Real-Time Analytics
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing
- Video Support
- Workflow Management Software

### Tidio

- API
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Customer Database
- File Sharing Software
- Lead Capture Software
- Multi-Channel Communication
- On-Demand Communications
- Performance Metrics
- Real-Time Analytics
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing
- Video Support
- Workflow Management Software

## Links

- [View JivoChat Profile](https://www.getapp.ae/software/104113/jivochat)
- [View Tidio Profile](https://www.getapp.ae/software/105081/tidio-chat)
- [View Original Comparison](https://www.getapp.ae/compare/104113/105081/jivochat/vs/tidio-chat)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare JivoChat vs Tidio - GetApp United Arab Emirates 2026","description":"Quickly find and compare the leading JivoChat vs Tidio alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.","url":"https://www.getapp.ae/compare/104113/105081/jivochat/vs/tidio-chat","about":[{"@id":"https://www.getapp.ae/software/104113/jivochat#software"},{"@id":"https://www.getapp.ae/software/105081/tidio-chat#software"}],"breadcrumb":{"@id":"https://www.getapp.ae/compare/104113/105081/jivochat/vs/tidio-chat#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.ae/compare/104113/105081/jivochat/vs/tidio-chat#webpage","isPartOf":{"@id":"https://www.getapp.ae/#website"},"inLanguage":"en-AE","publisher":{"@id":"https://www.getapp.ae/#organization"}},{"name":"JivoChat","description":"JivoChat is a live chat solution for websites offering customizable web and mobile chat widgets, with features including real-time visitor monitoring, pageview histories, email chat transcripts, file transfers, canned responses, customer ratings of service quality, performance reporting, and more. With browser-based, desktop, Android and iOS agent apps available, users can engage and respond to site visitors from anywhere, at any time.\n\nJivoChat’s web and mobile chat widgets are fully customizable, with users able to control all text and translate it into 20 languages, including Chinese, Spanish, French, Portuguese, and more. For sites covering multiple countries, visitor location data can be used to select widget language on a per-visitor basis, and distribute chats between agents. ‘Smart triggers’ can be used to proactively engage customers in chats, with the ability to set rules based on page visits and time on page to trigger specific automated messages.\n\nJivoChat shows users visitor information, including social profiles, page history, referring domains, and details imported through CRM integrations, both before and during chats. Typing insights allow users a ‘sneak peek’ at what a visitor is typing before their message is sent. Hotkeys can also be used to provide a range of canned responses, reducing the time required to finish a conversation.\n\nJivoChat reports on agents’ performance, including the number of chats accepted and rejected, time spent online, average response times, and customer ratings, with transcripts of chats allowing managers full access to all conversations. JivoChat also produces a daily service quality score between 0 and 5, measuring proactive chats, online times, missed chats, customer ratings, and the average time taken for a first reply, and provides suggestions of areas that may require improvement.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/8a5c5b66-8d90-42f2-885d-9cb15779798a.png","url":"https://www.getapp.ae/software/104113/jivochat","@type":"SoftwareApplication","@id":"https://www.getapp.ae/software/104113/jivochat#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ae/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":105},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"name":"Tidio","description":"Tidio is a cloud-based customer support software suite featuring a live chat, help desk ticketing, chatbot automation, and a powerful conversational AI agent. Over 300,000 companies in ecommerce, tech, and service industries use Tidio to deliver faster support, simplify team workflows, and increase sales.\n\nWith Tidio, your team can connect with customers instantly via live chat, set up automated responses to common questions using Flows (rule-based bots), and manage conversations from multiple channels—email, Messenger, Instagram, WhatsApp—all in a single view.\n\nAt the center of it all is Lyro, Tidio’s conversational AI agent for customer service that resolves up to 64% of repetitive customer issues on its own. Lyro instantly learns from your help content to give fast, accurate, and on-brand answers—without inventing information or needing manual setup.\n\nTidio helps businesses scale support and improve revenue. Fewer missed chats, faster responses, and more time for agents to handle what matters most.\n\nTry it free—your first 50 AI-powered chats with Lyro are on the house. No credit card required.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/891d29b1-9ec3-4b53-ac5b-893166a66cf0.jpeg","url":"https://www.getapp.ae/software/105081/tidio-chat","@type":"SoftwareApplication","@id":"https://www.getapp.ae/software/105081/tidio-chat#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ae/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":590},"offers":{"price":"0","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Live Chat Software","position":2,"item":"/directory/561/live-chat/software","@type":"ListItem"},{"name":"JivoChat vs Tidio","position":3,"item":"https://www.getapp.ae/compare/104113/105081/jivochat/vs/tidio-chat","@type":"ListItem"}],"@id":"https://www.getapp.ae/compare/104113/105081/jivochat/vs/tidio-chat#breadcrumblist"}]}
</script>