---
description: Quickly find and compare the leading Genesys Cloud CX vs Manhattan Active Omni alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Genesys Cloud CX vs Manhattan Active Omni - GetApp United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Call Center Workforce Management Software](/directory/3707/call-center-workforce-management/software) > [Genesys Cloud CX \<span\>vs\</span\> Manhattan Active Omni](https://www.getapp.ae/compare/104597/2057191/genesys-cloud/vs/manhattan-active-omni)

# Compare Genesys Cloud CX vs Manhattan Active Omni

Canonical: https://www.getapp.ae/compare/104597/2057191/genesys-cloud/vs/manhattan-active-omni

> Detailed comparison between Genesys Cloud CX and Manhattan Active Omni. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Genesys Cloud CX | Manhattan Active Omni |
| **Overall rating** | 4.3/5 | - |
| **Total Reviews** | 264 | 0 |
| **Starting Price** | $75.00 | - |
| **Free Trial** | No | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Phone Support |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | Documentation, Videos |

## Key features

### Genesys Cloud CX

- Activity Tracking
- Automatic Call Distribution
- Call Recording Software
- Call Scripting
- Chat/Messaging
- Contact Database
- Content Management System (CMS) Software
- Customer Database
- Customizable Reports
- Engagement Tracking
- Monitoring
- Multi-Channel Communication
- Performance Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics
- Support Ticket Management
- Surveys & Feedback
- Workflow Management Software

### Manhattan Active Omni

- Activity Tracking
- Automatic Call Distribution
- Call Recording Software
- Call Scripting
- Chat/Messaging
- Contact Database
- Content Management System (CMS) Software
- Customer Database
- Customizable Reports
- Engagement Tracking
- Monitoring
- Multi-Channel Communication
- Performance Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics
- Support Ticket Management
- Surveys & Feedback
- Workflow Management Software

## Links

- [View Genesys Cloud CX Profile](https://www.getapp.ae/software/104597/genesys-cloud)
- [View Manhattan Active Omni Profile](https://www.getapp.ae/software/2057191/manhattan-active-omni)
- [View Original Comparison](https://www.getapp.ae/compare/104597/2057191/genesys-cloud/vs/manhattan-active-omni)

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