---
description: Quickly find and compare the leading Lumoa vs Birdeye alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Lumoa vs Birdeye - GetApp United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Feedback and Reviews Management Software](/directory/575/feedback-and-reviews-management/software) > [Lumoa \<span\>vs\</span\> Birdeye](https://www.getapp.ae/compare/108281/112535/lumoa/vs/birdeye)

# Compare Lumoa vs Birdeye

Canonical: https://www.getapp.ae/compare/108281/112535/lumoa/vs/birdeye

> Detailed comparison between Lumoa and Birdeye. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Lumoa | Birdeye |
| **Overall rating** | 4.4/5 | 4.7/5 |
| **Total Reviews** | 12 | 704 |
| **Starting Price** | €629.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base Software, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Lumoa

- AI/Machine Learning
- API
- Collaboration Tools
- Commenting/Notes
- Customizable Reports
- Data Analysis Tools
- Mobile Survey
- Multi-Channel Distribution
- Natural Language Processing
- Performance Metrics
- Pulse Surveys
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Website Integration

### Birdeye

- AI/Machine Learning
- API
- Collaboration Tools
- Commenting/Notes
- Customizable Reports
- Data Analysis Tools
- Mobile Survey
- Multi-Channel Distribution
- Natural Language Processing
- Performance Metrics
- Pulse Surveys
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Website Integration

## Links

- [View Lumoa Profile](https://www.getapp.ae/software/108281/lumoa)
- [View Birdeye Profile](https://www.getapp.ae/software/112535/birdeye)
- [View Original Comparison](https://www.getapp.ae/compare/108281/112535/lumoa/vs/birdeye)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Lumoa vs Birdeye - GetApp United Arab Emirates 2026","description":"Quickly find and compare the leading Lumoa vs Birdeye alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.","url":"https://www.getapp.ae/compare/108281/112535/lumoa/vs/birdeye","about":[{"@id":"https://www.getapp.ae/software/108281/lumoa#software"},{"@id":"https://www.getapp.ae/software/112535/birdeye#software"}],"breadcrumb":{"@id":"https://www.getapp.ae/compare/108281/112535/lumoa/vs/birdeye#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.ae/compare/108281/112535/lumoa/vs/birdeye#webpage","publisher":{"@id":"https://www.getapp.ae/#organization"},"inLanguage":"en-AE","isPartOf":{"@id":"https://www.getapp.ae/#website"}},{"name":"Lumoa","description":"Lumoa was built to help companies go from customer feedback to action without the guesswork. \n\nOur founders, who used to work as CI professionals at Nokia and Microsoft, have experienced a deep disconnect between customers and companies. And the organisations we work with confirm that every day. \n\nOn one side, customers are more vocal than ever: they have information and opinions, they have platforms that amplify their opinions, and they have all the control on the purchasing process. They can change easily, and they will change if their experience is not up to their high expectations. \n\nOn the other side, despite being knee deep in customer feedback, companies are slow to take action based on what customers expect and want. \n\nIt is a challenge because the way customer feedback is processed nowadays makes it almost impossible to drive action.\n\nMost companies do track a number – NPS, CSAT, online rating – and yet have no idea what actions will move that number up or down. They have feedback from all sources, in fact thousands of rows of feedback. But even for the largest companies and for the better equipped CX and CI teams, organising that feedback, labelling it, finding insights, mapping trends, and reporting on all of it, is just too much. \n\nThat’s why we built Lumoa. \n\nLumoa looks at any interaction with your customer and tells you what to do next to grow your business. We automate most of the mundane tasks linked to collecting, processing, and reporting on customer feedback, so that CX and CI professionals can become the force driving action in their organisations. \n\nWe do this in three ways that make us unique. \n\nFirst, instead of focusing on one channel only, we pull customer feedback from every source you want to consider – surveys, phone calls, chat conversations, online reviews – literally, any source. This means you can see what customers say at different stages of their journey, about different products or shops or service lines. All in one place. \n\nSecond, we analyse feedback with what we call Hybrid AI. And that means that we are not giving you generic information on sentiment or broad categories you will have to figure out. We give you specific insights that have deep impact on your metrics and that are relevant and unique to your business, so you can immediately act on them. \n\nAnd third, since we don’t charge by number of licenses, we give you the possibility to give access to what customers say to everyone in your organization. This is what enables you to drive real change. \n\nToday, we serve companies in 14 countries, and we have users in 81. We have processed more than 45 million pieces of feedback in over 60 languages. And the companies we work with not only see 10%, 20%, even 150% spikes in the numbers they track, but they always know what to do next to make their customers love them.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/4e15778d-f09d-48bc-b271-bd9ea5cd54ee.png","url":"https://www.getapp.ae/software/108281/lumoa","@type":"SoftwareApplication","@id":"https://www.getapp.ae/software/108281/lumoa#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ae/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":12,"ratingValue":4.4},"offers":{"price":"629","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud"},{"name":"Birdeye","description":"Birdeye is an integrated conversational artificial intelligence platform that helps businesses automate website interactions across multiple locations. The system functions as an around the clock assistant that engages visitors, provides answers, schedules appointments, and collects leads without manual intervention. The solution supports enterprises in sectors such as healthcare, automotive, financial services, retail, and property management by maintaining consistent engagement across digital touchpoints.\n\nThe platform uses natural language processing to deliver context aware responses with an appropriate conversational style. It includes a handoff mechanism that transitions conversations from artificial intelligence to live agents when human expertise is required and supports assignment to designated teams or individuals. A knowledge base setup feature enables swift training of the chatbot by importing content from commonly searched web pages and uploading additional resources. Lead capture capabilities qualify visitor intent and gather contact information without pre chat forms while text messaging integration continues conversations after visitors leave the site. Additional functionality includes customizable chat widgets to match brand identity, rules based auto replies for live and offline periods, instant notifications for routed leads, and analytics to monitor chat performance by location or user.\n\nBirdeye integrates with the broader Birdeye ecosystem and third-party applications to form a centralized customer communication hub. All webchat messages flow into the Birdeye Inbox alongside communications from Google, social media, text messaging, email, and other channels. Integration with analytics platforms provides performance insights and connections with CRM systems streamline lead management workflows. API support allows for custom integration with existing business tools and preserves valuable context across interactions for a cohesive customer experience.\n\nThe platform addresses data privacy requirements through configurable security protocols and encryption standards. Chat availability can be tailored with business hours settings and pre chat forms can be customized to capture specific visitor details. The implementation process is straightforward, requiring minimal configuration to deploy the chat widget and begin engaging website visitors immediately.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/1eb587fe-458f-4cdb-a5a1-8aed0f519ead.png","url":"https://www.getapp.ae/software/112535/birdeye","@type":"SoftwareApplication","@id":"https://www.getapp.ae/software/112535/birdeye#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ae/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":704,"ratingValue":4.7},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Feedback and Reviews Management Software","position":2,"item":"/directory/575/feedback-and-reviews-management/software","@type":"ListItem"},{"name":"Lumoa vs Birdeye","position":3,"item":"https://www.getapp.ae/compare/108281/112535/lumoa/vs/birdeye","@type":"ListItem"}],"@id":"https://www.getapp.ae/compare/108281/112535/lumoa/vs/birdeye#breadcrumblist"}]}
</script>