---
description: Quickly find and compare the leading HaloITSM vs OpenText Service Management alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare HaloITSM vs OpenText Service Management - GetApp United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [IT Asset Management Software](/directory/325/it-asset-management/software) > [HaloITSM \<span\>vs\</span\> OpenText Service Management](https://www.getapp.ae/compare/130803/2067075/haloitsm/vs/service-management-automation)

# Compare HaloITSM vs OpenText Service Management

Canonical: https://www.getapp.ae/compare/130803/2067075/haloitsm/vs/service-management-automation

> Detailed comparison between HaloITSM and OpenText Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | HaloITSM | OpenText Service Management |
| **Overall rating** | 4.7/5 | - |
| **Total Reviews** | 44 | 0 |
| **Starting Price** | £45.00 | $79.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base Software, Phone Support, Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | - |

## Key features

### HaloITSM

- API
- Analytics
- Asset Tracking Software
- Automated Routing
- Change Management Software
- Customer Support Software
- Customizable Reports
- Help Desk Management
- IT Asset Management Software
- Incident Management Software
- Knowledge Base Management
- Knowledge Management Software
- Mobile Alerts
- Monitoring
- Problem Management
- Reminders
- Risk Analysis
- Self Service Portal
- Service History
- Support Ticket Management

### OpenText Service Management

- API
- Analytics
- Automated Routing
- Change Management Software
- Customer Support Software
- Help Desk Management
- IT Asset Management Software
- Incident Management Software
- Knowledge Base Management
- Knowledge Management Software
- Problem Management
- Self Service Portal
- Support Ticket Management

## Links

- [View HaloITSM Profile](https://www.getapp.ae/software/130803/haloitsm)
- [View OpenText Service Management Profile](https://www.getapp.ae/software/2067075/service-management-automation)
- [View Original Comparison](https://www.getapp.ae/compare/130803/2067075/haloitsm/vs/service-management-automation)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare HaloITSM vs OpenText Service Management - GetApp United Arab Emirates 2026","description":"Quickly find and compare the leading HaloITSM vs OpenText Service Management alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.","url":"https://www.getapp.ae/compare/130803/2067075/haloitsm/vs/service-management-automation","about":[{"@id":"https://www.getapp.ae/software/130803/haloitsm#software"},{"@id":"https://www.getapp.ae/software/2067075/service-management-automation#software"}],"breadcrumb":{"@id":"https://www.getapp.ae/compare/130803/2067075/haloitsm/vs/service-management-automation#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.ae/compare/130803/2067075/haloitsm/vs/service-management-automation#webpage","publisher":{"@id":"https://www.getapp.ae/#organization"},"inLanguage":"en-AE","isPartOf":{"@id":"https://www.getapp.ae/#website"}},{"name":"HaloITSM","description":"HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created.\n\nHaloITSM allows organizations to link new incidents with existing requests and share potential solutions with team members or end-users through the knowledge base. Managers can specify default values such as categories, priority, service-level agreements, or mailboxes before creating requests. Customer service agents can view upcoming tasks on a calendar and streamline approval processes by requesting validation on ticket creation or modifications.\n\nHaloITSM facilitates integration with various third-party applications such as Slack, Microsoft Office 365, Okta, Splunk, Facebook, Twitter, and more. Other features of HaloITSM include reporting, compliance management, status tracking, a self-service portal, collaboration, and auditing. It also helps businesses generate maintenance requests, store asset details, and set validation rules across configuration fields using IP addresses or numeric passwords.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/a6f3cd32-e66b-4435-aab8-7c773f1a5e26.jpeg","url":"https://www.getapp.ae/software/130803/haloitsm","@type":"SoftwareApplication","@id":"https://www.getapp.ae/software/130803/haloitsm#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ae/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":44,"ratingValue":4.7},"offers":{"price":"45","@type":"Offer","priceCurrency":"GBP"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome, Android, Platform ios, Platform ipad"},{"name":"OpenText Service Management","description":"Service Management Automation X (SMAX) is an IT Service Management (ITSM) software that provides an integrated, intelligent, and role-based service experience for employees. SMAX comes with advanced features such as AI and automation, codeless configuration, and a no-wait self-service portal that provides a consumer-like service experience.  It is built to enable rapid configurations, build-your-own apps, and seamless upgrades, making it easier for organizations to customize the software to meet their specific needs.\n\nSMAX also integrates with other internal and external tools, including Jira, Google Cloud, AWS, Microsoft Teams, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/fe25ee05-b87e-4b39-bc61-abd700a102a1.png","url":"https://www.getapp.ae/software/2067075/service-management-automation","@type":"SoftwareApplication","@id":"https://www.getapp.ae/software/2067075/service-management-automation#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ae/#organization"},"offers":{"price":"79","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"IT Asset Management Software","position":2,"item":"/directory/325/it-asset-management/software","@type":"ListItem"},{"name":"HaloITSM vs OpenText Service Management","position":3,"item":"https://www.getapp.ae/compare/130803/2067075/haloitsm/vs/service-management-automation","@type":"ListItem"}],"@id":"https://www.getapp.ae/compare/130803/2067075/haloitsm/vs/service-management-automation#breadcrumblist"}]}
</script>