---
description: Quickly find and compare the leading HaloITSM vs OpenText Service Management alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare HaloITSM vs OpenText Service Management - GetApp United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [IT Asset Management Software](/directory/325/it-asset-management/software) > [HaloITSM \<span\>vs\</span\> OpenText Service Management](https://www.getapp.ae/compare/130803/2067075/haloitsm/vs/service-management-automation)

# Compare HaloITSM vs OpenText Service Management

Canonical: https://www.getapp.ae/compare/130803/2067075/haloitsm/vs/service-management-automation

> Detailed comparison between HaloITSM and OpenText Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | HaloITSM | OpenText Service Management |
| **Overall rating** | 4.7/5 | - |
| **Total Reviews** | 44 | 0 |
| **Starting Price** | £49.00 | $79.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base Software, Phone Support, Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | - |

## Key features

### HaloITSM

- API
- Analytics
- Asset Tracking Software
- Automated Routing
- Automated response
- Change Management Software
- Cross-system Integration
- Customer Support Software
- Customizable Reports
- Generative AI
- Help Desk Management
- IT Asset Management Software
- Incident Management Software
- Knowledge Base Management
- Knowledge Management Software
- Problem Management
- Risk Analysis
- Self Service Portal
- Service History
- Support Ticket Management

### OpenText Service Management

- API
- Analytics
- Automated Routing
- Change Management Software
- Customer Support Software
- Generative AI
- Help Desk Management
- IT Asset Management Software
- Incident Management Software
- Knowledge Base Management
- Knowledge Management Software
- Problem Management
- Self Service Portal
- Support Ticket Management

## Links

- [View HaloITSM Profile](https://www.getapp.ae/software/130803/haloitsm)
- [View OpenText Service Management Profile](https://www.getapp.ae/software/2067075/service-management-automation)
- [View Original Comparison](https://www.getapp.ae/compare/130803/2067075/haloitsm/vs/service-management-automation)

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