---
description: Quickly find and compare the leading Hiver vs LiveAgent alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Hiver vs LiveAgent - GetApp United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Hiver \<span\>vs\</span\> LiveAgent](https://www.getapp.ae/compare/20502/91301/hiver/vs/liveagent)

# Compare Hiver vs LiveAgent

Canonical: https://www.getapp.ae/compare/20502/91301/hiver/vs/liveagent

> Detailed comparison between Hiver and LiveAgent. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Hiver | LiveAgent |
| **Overall rating** | 4.7/5 | 4.7/5 |
| **Total Reviews** | 148 | 1789 |
| **Starting Price** | $55.00 | $15.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Hiver

- API
- Access Controls/Permissions
- Alerts/Escalation
- Chat/Messaging
- Chatbot Software
- Collaboration Tools
- Email Templates
- Inbox Management
- Mobile Access
- Multi-Channel Communication
- Performance Metrics
- Queue Management
- Real-Time Chat
- Reporting & Statistics
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Surveys & Feedback
- Ticket Management
- Workflow Management Software

### LiveAgent

- API
- Access Controls/Permissions
- Alerts/Escalation
- Chat/Messaging
- Chatbot Software
- Collaboration Tools
- Email Templates
- Inbox Management
- Mobile Access
- Multi-Channel Communication
- Performance Metrics
- Queue Management
- Real-Time Chat
- Reporting & Statistics
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Surveys & Feedback
- Ticket Management
- Workflow Management Software

## Links

- [View Hiver Profile](https://www.getapp.ae/software/20502/hiver)
- [View LiveAgent Profile](https://www.getapp.ae/software/91301/liveagent)
- [View Original Comparison](https://www.getapp.ae/compare/20502/91301/hiver/vs/liveagent)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Hiver vs LiveAgent - GetApp United Arab Emirates 2026","description":"Quickly find and compare the leading Hiver vs LiveAgent alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.","url":"https://www.getapp.ae/compare/20502/91301/hiver/vs/liveagent","about":[{"@id":"https://www.getapp.ae/software/20502/hiver#software"},{"@id":"https://www.getapp.ae/software/91301/liveagent#software"}],"breadcrumb":{"@id":"https://www.getapp.ae/compare/20502/91301/hiver/vs/liveagent#breadcrumblist"},"@id":"https://www.getapp.ae/compare/20502/91301/hiver/vs/liveagent#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.ae/#website"},"inLanguage":"en-AE","publisher":{"@id":"https://www.getapp.ae/#organization"}},{"name":"Hiver","description":"Hiver is the agentic omnichannel customer service platform where teams resolve complex support requests with AI Agents, cross-team collaboration, workflows, and ticketing.\n\nHiver comes in two products: Hiver Omni, a dedicated agentic omnichannel platform, and Hiver in Gmail, which runs inside your inbox.\n\n10,000+ teams worldwide trust Hiver to run customer support. The platform is built with enterprise-grade security (SOC 2 Type II, ISO 27001, GDPR, and HIPAA compliant). \n\nSome of Hiver’s key features include - \n\na) Omnichannel support: Bring every customer conversation across email, chat, Slack, voice, SMS, and social into one platform.\n\nb) Cross-team collaboration: Resolve complex requests without losing context between teams. \n\nc) Ticketing: Give every request clear ownership and structure, with status, priority, custom fields, queues, SLAs, and a complete history of every action. \n\nd) AI Agents: AI Agents take customer requests from intent to resolution. They understand what the customer needs, gather context, follow your team's procedures, take actions across connected systems, and respond.\n\ne) AI Copilot: When a request needs a person, Copilot does the groundwork. It finds similar issues, gathers context, and drafts replies in your team's tone.\n\nf) Self-updating help center: Hiver AI writes help center articles from resolved conversations, and flags existing content when it goes stale or conflicts with how your team actually resolves issues.\n\ng) Integrations and Workflows: Connect the tools your team already uses and automate the work between them. \n\nh) Analytics: Reporting covers volume, response and resolution times, SLA attainment, and satisfaction, broken out by channel, team, and individual, plus quality scores, customer health, and trends across conversations. \n\ni) Customer Intelligence: Build a living understanding of every customer account. Hiver brings together conversations, CRM data, product usage, and calls to continuously assess health, sentiment, and churn risk. \n\nAdditionally, Hiver stands out for its intuitive interface and ease of configuration. It is built for businesses of all sizes, from startups to enterprises, across teams like Support, Success, Finance, and HR, enabling them to manage support seamlessly.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/e44d5513-9cb7-4e30-93e5-cfb9156f6a25.png","url":"https://www.getapp.ae/software/20502/hiver","@id":"https://www.getapp.ae/software/20502/hiver#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.ae/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":148,"ratingValue":4.7},"offers":{"price":"55","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios"},{"name":"LiveAgent","description":"LiveAgent is a cloud-based customer service platform that consolidates email, live chat, inbound and outbound calling, and social media messaging into a unified agent workspace. The platform supports AI-powered chatbots, automated ticket routing, SLA management, canned responses, and a built-in knowledge base, making it suited for support teams across e-commerce, SaaS, finance, and travel industries. Configurable workflows, role-based permissions, and multi-brand support allow deployment across organizations of varying size and complexity.\n\nLiveAgent extends agent productivity through real-time visitor monitoring, proactive chat invitations, and a universal inbox that aggregates customer interactions from all channels. Reporting and analytics tools provide visibility into ticket volumes, agent performance, and customer satisfaction scores, giving managers the data needed to optimize staffing and response quality. Native integrations with CRM, billing, and marketing platforms connect support operations to broader business workflows without requiring custom development.","image":"https://images.g2crowd.com/display-layer-screenshots/4799/6d439e9ddbfa9df7f917edb83b4d8281fcc8492dce05ded31754117d765ab814.png","url":"https://www.getapp.ae/software/91301/liveagent","@id":"https://www.getapp.ae/software/91301/liveagent#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.ae/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":1789,"ratingValue":4.7},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@id":"https://www.getapp.ae/compare/20502/91301/hiver/vs/liveagent#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Service Software","position":2,"item":"/directory/231/customer-service/software","@type":"ListItem"},{"name":"Hiver vs LiveAgent","position":3,"item":"https://www.getapp.ae/compare/20502/91301/hiver/vs/liveagent","@type":"ListItem"}]}]}
</script>