---
description: Quickly find and compare the leading Avaya Cloud Office vs Calabrio ONE alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Avaya Cloud Office vs Calabrio ONE - GetApp United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Contact Centre Quality Assurance Software](/directory/3834/contact-center-quality-assurance/software) > [Avaya Cloud Office \<span\>vs\</span\> Calabrio ONE](https://www.getapp.ae/compare/2062969/2073149/avaya-ip-office/vs/calabrio-one-suite)

# Compare Avaya Cloud Office vs Calabrio ONE

Canonical: https://www.getapp.ae/compare/2062969/2073149/avaya-ip-office/vs/calabrio-one-suite

> Detailed comparison between Avaya Cloud Office and Calabrio ONE. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Avaya Cloud Office | Calabrio ONE |
| **Overall rating** | 4.2/5 | 4.5/5 |
| **Total Reviews** | 45 | 263 |
| **Starting Price** | - | $295.00 |
| **Free Trial** | - | - |
| **Free Version** | No | No |
| **Deployment** | Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Windows (Desktop) |
| **Support** | - | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | - | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Avaya Cloud Office

- API
- Chat/Messaging
- Contact Management Software
- Customer Experience Management
- Employee Coaching Tools
- Live Chat Software
- Multi-Channel Communication
- Presentation Streaming
- Quality Management Software
- Reporting/Analytics
- Video Conferencing Software

### Calabrio ONE

- API
- Blended Call Center
- Call Tagging
- Call Tracking Metrics
- Chat/Messaging
- Computer Telephony Integration
- Contact Management Software
- Customer Experience Management
- Customizable Reports
- Employee Coaching Tools
- Live Chat Software
- Multi-Channel Communication
- Natural Language Processing
- Productivity Analysis
- Quality Management Software
- Recording
- Reporting/Analytics
- Skills Tracking
- Video Conferencing Software

## Links

- [View Avaya Cloud Office Profile](https://www.getapp.ae/software/2062969/avaya-ip-office)
- [View Calabrio ONE Profile](https://www.getapp.ae/software/2073149/calabrio-one-suite)
- [View Original Comparison](https://www.getapp.ae/compare/2062969/2073149/avaya-ip-office/vs/calabrio-one-suite)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Avaya Cloud Office vs Calabrio ONE - GetApp United Arab Emirates 2026","description":"Quickly find and compare the leading Avaya Cloud Office vs Calabrio ONE alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.","url":"https://www.getapp.ae/compare/2062969/2073149/avaya-ip-office/vs/calabrio-one-suite","about":[{"@id":"https://www.getapp.ae/software/2062969/avaya-ip-office#software"},{"@id":"https://www.getapp.ae/software/2073149/calabrio-one-suite#software"}],"breadcrumb":{"@id":"https://www.getapp.ae/compare/2062969/2073149/avaya-ip-office/vs/calabrio-one-suite#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.ae/compare/2062969/2073149/avaya-ip-office/vs/calabrio-one-suite#webpage","publisher":{"@id":"https://www.getapp.ae/#organization"},"inLanguage":"en-AE","isPartOf":{"@id":"https://www.getapp.ae/#website"}},{"name":"Avaya Cloud Office","description":"Avaya Cloud Office is a cloud-based collaboration and unified communications solution for SMBs. The software combines calling and chat, with support for multiple devices per number and seamless switching between mobile and desk phones. Directory integration and one-touch dialing aim to streamline calling.\n\nWith the Avaya Cloud Office virtual office app, teams and customers can collaborate through chat, one-on-one calls, and audio/video conferencing. Users can share files, manage meetings, track tasks, and more. Performance is tracked through custom dashboards and built-in reporting tools. Avaya Cloud Office also integrates with more than 100 third party apps, including Office 365, G Suite, Salesforce, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/e01a0ddf-9faf-4fdd-807c-121a5fc41520.png","url":"https://www.getapp.ae/software/2062969/avaya-ip-office","@type":"SoftwareApplication","@id":"https://www.getapp.ae/software/2062969/avaya-ip-office#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ae/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":45,"ratingValue":4.2},"operatingSystem":"Windows on premise, Linux on premise"},{"name":"Calabrio ONE","description":"Calabrio One Suite is a comprehensive performance software designed to enable contact centers to deliver seamless and hyper-personalized experiences. With AI-fueled insights and automated workflows, the suite enables contact centers to work smarter and faster. Calabrio One offers a fully integrated solution to tackle the growing demands and challenges faced by contact centers. It allows businesses to turn challenges into competitive advantages by providing customer-centric business intelligence. The suite includes advanced tools like call recording, quality management, workforce management, and analytics, all designed to enhance employee engagement, enrich customer experiences, and activate actionable insights.\n\nCalabrio One provides data-driven insights that enable organizations to improve productivity, efficiency, and work environment for their agents. By capturing and analyzing data from various customer interactions across different channels, businesses can anticipate customer demands, improve customer experiences, and elevate performance to build loyalty. The suite also offers tools like self-scheduling flexibility, integrated gamification, and data-driven coaching, which empower agents to deliver outstanding customer experiences.\n\nNote: Calabrio and Verint have now joined forces under the name Verint.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/a7e817c8-667e-4216-ae88-6b021854f7bc.png","url":"https://www.getapp.ae/software/2073149/calabrio-one-suite","@type":"SoftwareApplication","@id":"https://www.getapp.ae/software/2073149/calabrio-one-suite#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ae/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":263,"ratingValue":4.5},"offers":{"price":"295","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Contact Centre Quality Assurance Software","position":2,"item":"/directory/3834/contact-center-quality-assurance/software","@type":"ListItem"},{"name":"Avaya Cloud Office vs Calabrio ONE","position":3,"item":"https://www.getapp.ae/compare/2062969/2073149/avaya-ip-office/vs/calabrio-one-suite","@type":"ListItem"}],"@id":"https://www.getapp.ae/compare/2062969/2073149/avaya-ip-office/vs/calabrio-one-suite#breadcrumblist"}]}
</script>
