---
description: Quickly find and compare the leading SurveyMonkey vs osTicket alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare SurveyMonkey vs osTicket - GetApp United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Polling Software](/directory/1061/polling/software) > [SurveyMonkey \<span\>vs\</span\> osTicket](https://www.getapp.ae/compare/2371/10260/surveymonkey/vs/osticket)

# Compare SurveyMonkey vs osTicket

Canonical: https://www.getapp.ae/compare/2371/10260/surveymonkey/vs/osticket

> Detailed comparison between SurveyMonkey and osTicket. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | SurveyMonkey | osTicket |
| **Overall rating** | 4.6/5 | 4.3/5 |
| **Total Reviews** | 10455 | 76 |
| **Starting Price** | $30.00 | $12.00 |
| **Free Trial** | No | No |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support |
| **Training Software** | Live Online, Webinars, Documentation, Videos | - |

## Key features

### SurveyMonkey

- AI/Machine Learning
- Autofill
- Continuous Feedback
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Dashboard Software
- Engagement Tracking
- For Marketing and Advertising
- Lead Generation Software
- Monitoring
- Multiple Question Types
- Performance Management
- Real-Time Data
- Reminders
- Survey/Poll Management
- Surveys & Feedback
- Web Forms

### osTicket

- Customizable Fields
- Customizable Forms
- Dashboard Software
- Help Desk Management
- Support Ticket Management

## Links

- [View SurveyMonkey Profile](https://www.getapp.ae/software/2371/surveymonkey)
- [View osTicket Profile](https://www.getapp.ae/software/10260/osticket)
- [View Original Comparison](https://www.getapp.ae/compare/2371/10260/surveymonkey/vs/osticket)

-----

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