---
description: Quickly find and compare the leading NiCE CXone vs CloudTalk alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare NiCE CXone vs CloudTalk - GetApp United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [NiCE CXone \<span\>vs\</span\> CloudTalk](https://www.getapp.ae/compare/8391/114835/incontact-call-center-software/vs/cloudtalk)

# Compare NiCE CXone vs CloudTalk

Canonical: https://www.getapp.ae/compare/8391/114835/incontact-call-center-software/vs/cloudtalk

> Detailed comparison between NiCE CXone and CloudTalk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | NiCE CXone | CloudTalk |
| **Overall rating** | 4.2/5 | 4.4/5 |
| **Total Reviews** | 581 | 269 |
| **Starting Price** | $110.00 | $19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### NiCE CXone

- API
- Activity Tracking
- Archiving & Retention
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Center
- Call Recording Software
- Call Scripting
- Call Tagging
- Call Tracking Metrics
- Computer Telephony Integration
- Customer Database
- FCC Compliance
- Inbound Call Center
- Monitoring
- Multi-Channel Communication
- Progressive Dialer
- Real-Time Reporting
- Recording
- Survey/Poll Management

### CloudTalk

- API
- Activity Tracking
- Archiving & Retention
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Center
- Call Recording Software
- Call Scripting
- Call Tagging
- Call Tracking Metrics
- Computer Telephony Integration
- Customer Database
- FCC Compliance
- Inbound Call Center
- Monitoring
- Multi-Channel Communication
- Progressive Dialer
- Real-Time Reporting
- Recording
- Survey/Poll Management

## Links

- [View NiCE CXone Profile](https://www.getapp.ae/software/8391/incontact-call-center-software)
- [View CloudTalk Profile](https://www.getapp.ae/software/114835/cloudtalk)
- [View Original Comparison](https://www.getapp.ae/compare/8391/114835/incontact-call-center-software/vs/cloudtalk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare NiCE CXone vs CloudTalk - GetApp United Arab Emirates 2026","description":"Quickly find and compare the leading NiCE CXone vs CloudTalk alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.","url":"https://www.getapp.ae/compare/8391/114835/incontact-call-center-software/vs/cloudtalk","about":[{"@id":"https://www.getapp.ae/software/8391/incontact-call-center-software#software"},{"@id":"https://www.getapp.ae/software/114835/cloudtalk#software"}],"breadcrumb":{"@id":"https://www.getapp.ae/compare/8391/114835/incontact-call-center-software/vs/cloudtalk#breadcrumblist"},"@id":"https://www.getapp.ae/compare/8391/114835/incontact-call-center-software/vs/cloudtalk#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.getapp.ae/#organization"},"inLanguage":"en-AE","isPartOf":{"@id":"https://www.getapp.ae/#website"}},{"name":"NiCE CXone","description":"NiCE is a cloud-based platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement. With CXone, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—all on one enterprise-scale platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/90cf8b2c-9f16-4b55-a2a5-c89979b17e35.png","url":"https://www.getapp.ae/software/8391/incontact-call-center-software","@id":"https://www.getapp.ae/software/8391/incontact-call-center-software#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ae/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":581,"ratingValue":4.2},"offers":{"price":"110","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise"},{"name":"CloudTalk","description":"CloudTalk is a smart, user-centered phone system offering more than 70 advanced calling features. Our VoIP suite is mostly used by customer support and sales teams working in startups, SMEs or e-commerce. Start with a 14-Day trial, absolutely FREE.\n\nAccessible over browser and desktop apps, CloudTalk enables sales and call center teams to make and receive calls anywhere, on any device, with international numbers from more than 140 countries around the world. Some of the main CloudTalk features are: Basic call features, Automated Call Distribution, Interactive Voice Response, Real-time customer card, Custom reporting, Click-to-Call, Call statistics, Real-time dashboard, Conference call and many others. \n\nCloudTalk integrates with popular CRM, Helpdesk and eCommerce solutions (including Zendesk, Freshdesk, Salesforce, Pipedrive, Hubspot, Intercom, HelpScout, Live Agent, Zoho CRM, and Magento) with predefined one-click integrations, and can be connected to any other tool via an open API. \n\nTeams always have access to up-to-date information across all platforms. Agents can see all the customer details before they pick up the phone, which allows them to make calls more personalized and efficient.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/3d26cc0e-e76d-4e8f-980c-10fa10108956.png","url":"https://www.getapp.ae/software/114835/cloudtalk","@id":"https://www.getapp.ae/software/114835/cloudtalk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ae/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":269,"ratingValue":4.4},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.ae/compare/8391/114835/incontact-call-center-software/vs/cloudtalk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Service Software","position":2,"item":"/directory/231/customer-service/software","@type":"ListItem"},{"name":"NiCE CXone vs CloudTalk","position":3,"item":"https://www.getapp.ae/compare/8391/114835/incontact-call-center-software/vs/cloudtalk","@type":"ListItem"}]}]}
</script>