Kayako vs Freshdesk
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Overview
Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any channel, support customers better, and stay personal as they grow. Kayako unifies email, social, and live chat conversations together in one tidy place.
Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any channel, support customers...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
$30.00/month
- Free Version
- Free Trial
- Subscription
Starting from
$15.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
3.9/ 5Features
3.9/ 5Customer Service
3.9/ 5Value for Money
3.8/ 5Ease of Use
4.5/ 5Features
4.3/ 5Customer Service
4.5/ 5Value for Money
4.4/ 5Features
Total features 71
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Archiving & Retention
- Asset Tracking Software
- Assignment Management
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Availability Management
- CRM Software
- Call Center Management
- Call Monitoring Software
- Call Recording Software
- Call Routing
- Capacity Management
- Case Management Software
- Catalog Management
- Change Management Software
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Configurable Workflow
- Configuration Management
- Contact Management Software
- Content Creation
- Content Management System (CMS) Software
- Contract/License Management
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard Software
- Data Import/Export
- Data Visualization Software
- Decision Support Software
- Discussions/Forums
- Drag & Drop
- Email Management Software
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing Software
- Forms Management
- Full Text Search
- Gamification Software
- Help Desk Management
- IT Asset Management Software
- IVR
- Inbox Management
- Incident Management Software
- Interaction Tracking
- Issue Auditing
- Issue Management
- Issue Tracking Software
- Knowledge Base Management
- Knowledge Management Software
- Live Chat Software
- Macros/Templated Responses
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple User Accounts
- Negative Feedback Management
- Offline Form
- On-Demand Recording
- Online Forums
- Performance Metrics
- Predictive Analytics Software
- Prioritization
- Problem Management
- Project Management Software
- Queue Management
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Release Management
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Screen Sharing Software
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Service Catalog
- Service Level Agreement (SLA) Management
- Session Recording
- Single Sign On Software
- Social Media Integration
- Social Media Monitoring Software
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management Software
- Text Editing
- Third-Party Integrations
- Ticket Management
- Virtual Assistant Software
- Website Integration
- Widgets
- Workflow Management Software
Total features 113
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Archiving & Retention
- Asset Tracking Software
- Assignment Management
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Availability Management
- CRM Software
- Call Center Management
- Call Monitoring Software
- Call Recording Software
- Call Routing
- Capacity Management
- Case Management Software
- Catalog Management
- Change Management Software
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Configurable Workflow
- Configuration Management
- Contact Management Software
- Content Creation
- Content Management System (CMS) Software
- Contract/License Management
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard Software
- Data Import/Export
- Data Visualization Software
- Decision Support Software
- Discussions/Forums
- Drag & Drop
- Email Management Software
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing Software
- Forms Management
- Full Text Search
- Gamification Software
- Help Desk Management
- IT Asset Management Software
- IVR
- Inbox Management
- Incident Management Software
- Interaction Tracking
- Issue Auditing
- Issue Management
- Issue Tracking Software
- Knowledge Base Management
- Knowledge Management Software
- Live Chat Software
- Macros/Templated Responses
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple User Accounts
- Negative Feedback Management
- Offline Form
- On-Demand Recording
- Online Forums
- Performance Metrics
- Predictive Analytics Software
- Prioritization
- Problem Management
- Project Management Software
- Queue Management
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Release Management
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Screen Sharing Software
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Service Catalog
- Service Level Agreement (SLA) Management
- Session Recording
- Single Sign On Software
- Social Media Integration
- Social Media Monitoring Software
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management Software
- Text Editing
- Third-Party Integrations
- Ticket Management
- Virtual Assistant Software
- Website Integration
- Widgets
- Workflow Management Software
Integrations
- 123FormBuilder
- ActiveCampaign
- Adobe Commerce
- Aircall
- Alchemer
- Ameyo
- BILLIVING
- Basecamp
- Batchbook
- BigCommerce
- Box
- CS-Cart Store Builder
- Campaign Monitor by Marigold
- Capsule
- ChargeDesk
- Chargebee
- Constant Contact
- CustomerGauge
- Dropbox Business
- Drupal
- Easy Insight
- Eventbrite
- Five9
- FluentStream
- FreshBooks
- Freshsales
- FullContact
- Geckoboard
- GetResponse
- GitHub
- Gmail
- Google Analytics 360
- Google Calendar
- Google Contacts
- Google Docs
- Google Drive
- Google Workspace
- Harvest
- Highrise
- Hootsuite
- HubSpot CRM
- HubSpot Marketing Hub
- Hubstaff
- InsightSquared
- Insightly
- Intercom
- Jira
- Joomla
- Keap
- Klips
- LinkedIn for Business
- Localize
- LogMeIn Rescue
- Mailchimp
- Marketo Engage
- Meta for Business
- Microsoft Outlook
- Microsoft Teams
- Microsoft Viva Engage
- Nicereply
- Nimble
- Olark
- OneDrive
- OneLogin
- OneSky
- PagerDuty
- PayPal
- Pipedrive
- Pipeline CRM
- Pipeliner CRM
- Pivotal Tracker
- Playvox
- Podio
- ProProfs Knowledge Base
- QuickBooks Online
- QuickBooks Online Advanced
- Recurly
- RingCentral Contact Center
- Salesforce Marketing Cloud Account Engagement
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Segment
- Shopify
- Slack
- Solve CRM
- Stripe
- SugarCRM
- SurveyMonkey
- Talkdesk
- Teamwork.com
- Time Doctor
- Transifex
- Trello
- Twitter/X
- Typeform
- Userlike
- ValueOps
- WooCommerce
- Woopra
- WordPress
- WorkflowMax
- Wufoo
- Xero
- Zapier
- Zoho CRM
- Zoom Workplace
- Zuora
- elevio
- iContact
- ilos
- iorad
- 123FormBuilder
- ActiveCampaign
- Adobe Commerce
- Aircall
- Alchemer
- Ameyo
- BILLIVING
- Basecamp
- Batchbook
- BigCommerce
- Box
- CS-Cart Store Builder
- Campaign Monitor by Marigold
- Capsule
- ChargeDesk
- Chargebee
- Constant Contact
- CustomerGauge
- Dropbox Business
- Drupal
- Easy Insight
- Eventbrite
- Five9
- FluentStream
- FreshBooks
- Freshsales
- FullContact
- Geckoboard
- GetResponse
- GitHub
- Gmail
- Google Analytics 360
- Google Calendar
- Google Contacts
- Google Docs
- Google Drive
- Google Workspace
- Harvest
- Highrise
- Hootsuite
- HubSpot CRM
- HubSpot Marketing Hub
- Hubstaff
- InsightSquared
- Insightly
- Intercom
- Jira
- Joomla
- Keap
- Klips
- LinkedIn for Business
- Localize
- LogMeIn Rescue
- Mailchimp
- Marketo Engage
- Meta for Business
- Microsoft Outlook
- Microsoft Teams
- Microsoft Viva Engage
- Nicereply
- Nimble
- Olark
- OneDrive
- OneLogin
- OneSky
- PagerDuty
- PayPal
- Pipedrive
- Pipeline CRM
- Pipeliner CRM
- Pivotal Tracker
- Playvox
- Podio
- ProProfs Knowledge Base
- QuickBooks Online
- QuickBooks Online Advanced
- Recurly
- RingCentral Contact Center
- Salesforce Marketing Cloud Account Engagement
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Segment
- Shopify
- Slack
- Solve CRM
- Stripe
- SugarCRM
- SurveyMonkey
- Talkdesk
- Teamwork.com
- Time Doctor
- Transifex
- Trello
- Twitter/X
- Typeform
- Userlike
- ValueOps
- WooCommerce
- Woopra
- WordPress
- WorkflowMax
- Wufoo
- Xero
- Zapier
- Zoho CRM
- Zoom Workplace
- Zuora
- elevio
- iContact
- ilos
- iorad