---
description: Quickly find and compare the leading LiveAgent vs Gladly alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare LiveAgent vs Gladly - GetApp United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/287/help-desk-ticketing/software) > [LiveAgent \<span\>vs\</span\> Gladly](https://www.getapp.ae/compare/91301/106673/liveagent/vs/gladly)

# Compare LiveAgent vs Gladly

Canonical: https://www.getapp.ae/compare/91301/106673/liveagent/vs/gladly

> Detailed comparison between LiveAgent and Gladly. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | Gladly |
| **Overall rating** | 4.7/5 | 4.8/5 |
| **Total Reviews** | 1789 | 140 |
| **Starting Price** | $15.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### LiveAgent

- API
- Alerts/Escalation
- Call Scripting
- Chat/Messaging
- Chatbot Software
- Customer Database
- Email Management Software
- Inbox Management
- Mobile Access
- Multi-Channel Communication
- Performance Metrics
- Queue Management
- Real-Time Chat
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Ticket Management
- Workflow Management Software

### Gladly

- API
- Alerts/Escalation
- Call Scripting
- Chat/Messaging
- Chatbot Software
- Customer Database
- Email Management Software
- Inbox Management
- Mobile Access
- Multi-Channel Communication
- Performance Metrics
- Queue Management
- Real-Time Chat
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Ticket Management
- Workflow Management Software

## Links

- [View LiveAgent Profile](https://www.getapp.ae/software/91301/liveagent)
- [View Gladly Profile](https://www.getapp.ae/software/106673/gladly)
- [View Original Comparison](https://www.getapp.ae/compare/91301/106673/liveagent/vs/gladly)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare LiveAgent vs Gladly - GetApp United Arab Emirates 2026","description":"Quickly find and compare the leading LiveAgent vs Gladly alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.","url":"https://www.getapp.ae/compare/91301/106673/liveagent/vs/gladly","about":[{"@id":"https://www.getapp.ae/software/91301/liveagent#software"},{"@id":"https://www.getapp.ae/software/106673/gladly#software"}],"breadcrumb":{"@id":"https://www.getapp.ae/compare/91301/106673/liveagent/vs/gladly#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.ae/compare/91301/106673/liveagent/vs/gladly#webpage","publisher":{"@id":"https://www.getapp.ae/#organization"},"inLanguage":"en-AE","isPartOf":{"@id":"https://www.getapp.ae/#website"}},{"name":"LiveAgent","description":"LiveAgent is a cloud-based customer service platform that consolidates email, live chat, inbound and outbound calling, and social media messaging into a unified agent workspace. The platform supports AI-powered chatbots, automated ticket routing, SLA management, canned responses, and a built-in knowledge base, making it suited for support teams across e-commerce, SaaS, finance, and travel industries. Configurable workflows, role-based permissions, and multi-brand support allow deployment across organizations of varying size and complexity.\n\nLiveAgent extends agent productivity through real-time visitor monitoring, proactive chat invitations, and a universal inbox that aggregates customer interactions from all channels. Reporting and analytics tools provide visibility into ticket volumes, agent performance, and customer satisfaction scores, giving managers the data needed to optimize staffing and response quality. Native integrations with CRM, billing, and marketing platforms connect support operations to broader business workflows without requiring custom development.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/a084103e-4e98-4787-a14e-ba060f211f61.jpeg","url":"https://www.getapp.ae/software/91301/liveagent","@type":"SoftwareApplication","@id":"https://www.getapp.ae/software/91301/liveagent#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ae/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":1789,"ratingValue":4.7},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"name":"Gladly","description":"For business leaders who want to get AI right, Gladly is the only customer experience AI that delivers the cost savings you need AND the customer devotion that drives lasting business value. Trusted by the world's most customer-centric brands—including Crate &amp; Barrel, Breeze Airways, and Ulta Beauty—Gladly is purpose-built to engage customers, not deflect them, turning everyday interactions into loyal customers for life.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/71e82bfb-71b8-4819-826c-6c23d03c49fe.jpeg","url":"https://www.getapp.ae/software/106673/gladly","@type":"SoftwareApplication","@id":"https://www.getapp.ae/software/106673/gladly#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ae/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":140,"ratingValue":4.8},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk & Ticketing Software","position":2,"item":"/directory/287/help-desk-ticketing/software","@type":"ListItem"},{"name":"LiveAgent vs Gladly","position":3,"item":"https://www.getapp.ae/compare/91301/106673/liveagent/vs/gladly","@type":"ListItem"}],"@id":"https://www.getapp.ae/compare/91301/106673/liveagent/vs/gladly#breadcrumblist"}]}
</script>