---
description: Quickly find and compare the leading LiveAgent vs Shelf alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare LiveAgent vs Shelf - GetApp United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Portal Software](/directory/464/portal/software) > [LiveAgent \<span\>vs\</span\> Shelf](https://www.getapp.ae/compare/91301/109661/liveagent/vs/shelf)

# Compare LiveAgent vs Shelf

Canonical: https://www.getapp.ae/compare/91301/109661/liveagent/vs/shelf

> Detailed comparison between LiveAgent and Shelf. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Shelf |
| **Overall rating** | 4.7/5 | 4.8/5 |
| **Total Reviews** | 1783 | 106 |
| **Starting Price** | $15.00 | $10.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### LiveAgent

- API
- Activity Tracking
- Archiving & Retention
- Audit Trail
- Commenting/Notes
- Content Management System (CMS) Software
- Customizable Reports
- Engagement Tracking
- File Sharing Software
- Full Text Search
- Knowledge Management Software
- Natural Language Processing
- Performance Metrics
- Real-Time Reporting
- SSL Security
- Search/Filter
- Surveys & Feedback
- Video Support
- Website Integration
- Workflow Management Software

### Shelf

- API
- Activity Tracking
- Archiving & Retention
- Audit Trail
- Commenting/Notes
- Content Management System (CMS) Software
- Customizable Reports
- Engagement Tracking
- File Sharing Software
- Full Text Search
- Knowledge Management Software
- Natural Language Processing
- Performance Metrics
- Real-Time Reporting
- SSL Security
- Search/Filter
- Surveys & Feedback
- Video Support
- Website Integration
- Workflow Management Software

## Links

- [View LiveAgent Profile](https://www.getapp.ae/software/91301/liveagent)
- [View Shelf Profile](https://www.getapp.ae/software/109661/shelf)
- [View Original Comparison](https://www.getapp.ae/compare/91301/109661/liveagent/vs/shelf)

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