LiveAgent vs NeoAssist
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Overview
LiveAgent is a web-based help desk solution with AI features, managing support tickets from channels like email, VoIP, live chat, and social media.
Start with a 30-day free trial, no credit card or contracts needed.
LiveAgent is a web-based help desk solution with AI features, managing support tickets from channels like email, VoIP, live chat, and social media....
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat
NeoAssist is a modular, omnichannel service solution that makes it possible to use chatbots with natural language processing technology, create workflows, organize task distribution, and monitor the response time of calls using metrics and alerts. Available in Portuguese for the Brazilian market.
NeoAssist is a modular, omnichannel service solution that makes it possible to use chatbots with natural language processing technology, create...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
$19.00/month
- Free Version
- Free Trial
- Subscription
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.6/ 5Features
4.6/ 5Customer Service
4.7/ 5Value for Money
4.7/ 5Features
Total features 190
- API
- Access Controls/Permissions
- Account Management Software
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Appointment Management
- Archiving & Retention
- Assignment Management
- Audit Trail
- Automated Attendant
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Batch Communications
- Blended Call Center
- CMDB Software
- CRM Software
- Call Center Integration
- Call Center Management
- Call Logging
- Call Monitoring Software
- Call Recording Software
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking Metrics
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management Software
- Canned Responses
- Case Management Software
- Catalog Management
- Change Management Software
- Chat/Messaging
- Chatbot Software
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Computer Telephony Integration
- Configurable Workflow
- Contact Database
- Contact Management Software
- Content Management System (CMS) Software
- Corrective and Preventive Actions (CAPA)
- Customer Communication
- Customer Complaint Tracking
- Customer Data Management
- Customer Database
- Customer Engagement Software
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support Software
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard Software
- Data Import/Export
- Decision Support Software
- Discussions/Forums
- Document Storage
- Drag & Drop
- Email Alerts
- Email Distribution
- Email Management Software
- Email Monitoring
- Email Templates
- Email Tracking Software
- Employee Activity Monitoring
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing Software
- File Transfer
- For Cloud Phone Systems
- For Startups
- For iPad Devices
- Forms Management
- Full Text Search
- Gamification Software
- Geotargeting
- Help Desk Management
- IVR
- Inbound Call Center
- Inbox Management
- Incident Management Software
- Interaction Tracking
- Issue Management
- Issue Tracking Software
- Knowledge Base Management
- Knowledge Management Software
- Lead Management Software
- Live Chat Software
- Macros/Templated Responses
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Scripts
- Multiple User Accounts
- Natural Language Processing
- Negative Feedback Management
- Offline Form
- On-Demand Recording
- Onboarding Software
- Online Forums
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Personalization and Behavioral Targeting Software
- Phone Key Input
- Prioritization
- Proactive Chat
- Problem Management
- Procurement Management
- Progress Tracking
- Quality Assurance
- Quality Management Software
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recording
- Remote Access/Control
- Remote Support Software
- Reporting & Statistics
- Reporting/Analytics
- Retention Tracking
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Screen Sharing Software
- Search/Filter
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shared Inboxes
- Single Sign On Software
- Social Media Integration
- Social Media Monitoring Software
- Softphone Software
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management Software
- Task Progress Tracking
- Template Management
- Text Editing
- Text to Speech
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Two-Way Audio & Video
- Unified Communications Software
- Usage Tracking/Analytics
- Video Chat
- Video Conferencing Software
- Video Support
- VoIP Connection
- Voice Customization
- Voice Mail
- WYSIWYG Editor
- Website Integration
- Widgets
- Workflow Management Software
Total features 37
- API
- Access Controls/Permissions
- Account Management Software
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Appointment Management
- Archiving & Retention
- Assignment Management
- Audit Trail
- Automated Attendant
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Batch Communications
- Blended Call Center
- CMDB Software
- CRM Software
- Call Center Integration
- Call Center Management
- Call Logging
- Call Monitoring Software
- Call Recording Software
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking Metrics
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management Software
- Canned Responses
- Case Management Software
- Catalog Management
- Change Management Software
- Chat/Messaging
- Chatbot Software
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Computer Telephony Integration
- Configurable Workflow
- Contact Database
- Contact Management Software
- Content Management System (CMS) Software
- Corrective and Preventive Actions (CAPA)
- Customer Communication
- Customer Complaint Tracking
- Customer Data Management
- Customer Database
- Customer Engagement Software
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support Software
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard Software
- Data Import/Export
- Decision Support Software
- Discussions/Forums
- Document Storage
- Drag & Drop
- Email Alerts
- Email Distribution
- Email Management Software
- Email Monitoring
- Email Templates
- Email Tracking Software
- Employee Activity Monitoring
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing Software
- File Transfer
- For Cloud Phone Systems
- For Startups
- For iPad Devices
- Forms Management
- Full Text Search
- Gamification Software
- Geotargeting
- Help Desk Management
- IVR
- Inbound Call Center
- Inbox Management
- Incident Management Software
- Interaction Tracking
- Issue Management
- Issue Tracking Software
- Knowledge Base Management
- Knowledge Management Software
- Lead Management Software
- Live Chat Software
- Macros/Templated Responses
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Scripts
- Multiple User Accounts
- Natural Language Processing
- Negative Feedback Management
- Offline Form
- On-Demand Recording
- Onboarding Software
- Online Forums
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Personalization and Behavioral Targeting Software
- Phone Key Input
- Prioritization
- Proactive Chat
- Problem Management
- Procurement Management
- Progress Tracking
- Quality Assurance
- Quality Management Software
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recording
- Remote Access/Control
- Remote Support Software
- Reporting & Statistics
- Reporting/Analytics
- Retention Tracking
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Screen Sharing Software
- Search/Filter
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shared Inboxes
- Single Sign On Software
- Social Media Integration
- Social Media Monitoring Software
- Softphone Software
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management Software
- Task Progress Tracking
- Template Management
- Text Editing
- Text to Speech
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Two-Way Audio & Video
- Unified Communications Software
- Usage Tracking/Analytics
- Video Chat
- Video Conferencing Software
- Video Support
- VoIP Connection
- Voice Customization
- Voice Mail
- WYSIWYG Editor
- Website Integration
- Widgets
- Workflow Management Software
Integrations
- 2Checkout
- AVOXI
- AWeber
- Actio
- ActiveCampaign
- Adobe Commerce
- Agile CRM
- Asana
- Avelia
- Axigen
- BigCommerce
- Blogger
- Bold BI
- Braintree
- CS-Cart Store Builder
- ChargeDesk
- ClickFunnels
- ClickSend
- ClickUp
- Clockify
- Close
- CloudTalk
- CommPeak VoIP Service
- ConvergeHub
- CoreCommerce
- DID Logic
- Delighted
- Digital Marketing Suite
- Drupal
- Drupal Commerce
- Emplifi Social Marketing Cloud
- ExpressionEngine
- FlowHunt
- Flowroute
- Formidable Forms
- Fortune3
- G2G Suite
- GetResponse
- Gmail
- GoDaddy Website Builder
- Google Analytics 360
- Google Calendar
- Google Contacts
- Google Forms
- Google Sheets
- Gravity Forms
- Help Desk Migration
- Highrise
- HubSpot CRM
- IceWarp
- Insightly
- Intercom
- Jira
- Joomla
- JoomlaLMS
- Keap
- Klaviyo
- Kopano WebApp
- Lead Gen & CRM (formerly SharpSpring)
- MDaemon Email Server
- MagentaCloud
- MailEnable
- Mailchimp
- ManyChat
- Meetingbird
- Meta for Business
- Mobex Hosted PBX
- Modulus
- MySQL
- NetCrunch
- Nicereply
- Online Auction System
- OpenCart
- Pabbly Connect
- PayPal
- Pipedrive
- Placetel
- Post Affiliate Pro
- PrestaShop
- Process Street
- ProjectManager.com
- Quriobot
- RingCentral Contact Center
- Salesflare
- SendMyCall
- SendPulse
- SharpSpring Ads
- Shift4Shop
- ShipStation
- Shopify
- Silverstripe CMS
- Simplesat
- Sinch
- Slack
- Squarespace
- Stripe
- SugarCRM
- Swan
- TimeCamp
- Toky
- Trello
- Twilio
- Twitter/X
- Ucraft
- Vectera
- VoIP.ms
- VoIPstudio
- Volusion
- Vonage Business Communications
- Vonage Contact Center
- Voyced IPPBX
- Vtiger CRM
- Web.com
- Webflow
- Weebly
- Wix
- WooCommerce
- WordPress
- X-Cart
- Xero
- Zadarma
- Zapier
- Zendesk QA
- Zight (formerly CloudApp)
- Zoho Mail
- iCloud
- monday.com
- sipgate
- uKit AI
- vcita
Not provided by vendor
