---
description: Quickly find and compare the leading LiveAgent vs optimise-it alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare LiveAgent vs optimise-it - GetApp United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/287/help-desk-ticketing/software) > [LiveAgent \<span\>vs\</span\> optimise-it](https://www.getapp.ae/compare/91301/2073877/liveagent/vs/optimise-it)

# Compare LiveAgent vs optimise-it

Canonical: https://www.getapp.ae/compare/91301/2073877/liveagent/vs/optimise-it

> Detailed comparison between LiveAgent and optimise-it. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | optimise-it |
| **Overall rating** | 4.7/5 | 5.0/5 |
| **Total Reviews** | 1753 | 1 |
| **Starting Price** | $15.00 | €199.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Phone Support, Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online |

## Key features

### LiveAgent

- API
- Activity Dashboard
- Autoresponders
- CRM Software
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Email Management Software
- Geotargeting
- Mobile Access
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Monitoring
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Screen Sharing Software
- Support Ticket Management
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing

### optimise-it

- API
- Activity Dashboard
- Autoresponders
- CRM Software
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Email Management Software
- Geotargeting
- Mobile Access
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Monitoring
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Screen Sharing Software
- Support Ticket Management
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing

## Links

- [View LiveAgent Profile](https://www.getapp.ae/software/91301/liveagent)
- [View optimise-it Profile](https://www.getapp.ae/software/2073877/optimise-it)
- [View Original Comparison](https://www.getapp.ae/compare/91301/2073877/liveagent/vs/optimise-it)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare LiveAgent vs optimise-it - GetApp United Arab Emirates 2026","description":"Quickly find and compare the leading LiveAgent vs optimise-it alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.","url":"https://www.getapp.ae/compare/91301/2073877/liveagent/vs/optimise-it","about":[{"@id":"https://www.getapp.ae/software/91301/liveagent#software"},{"@id":"https://www.getapp.ae/software/2073877/optimise-it#software"}],"breadcrumb":{"@id":"https://www.getapp.ae/compare/91301/2073877/liveagent/vs/optimise-it#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.ae/compare/91301/2073877/liveagent/vs/optimise-it#webpage","isPartOf":{"@id":"https://www.getapp.ae/#website"},"inLanguage":"en-AE","publisher":{"@id":"https://www.getapp.ae/#organization"}},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/1602d434-8593-4950-8460-422319cee65d.png","url":"https://www.getapp.ae/software/91301/liveagent","@type":"SoftwareApplication","@id":"https://www.getapp.ae/software/91301/liveagent#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ae/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1753},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"optimise-it","description":"X-Livechat is a solution from Value Added Services (formerly optimise-it) within the Ströer X Group.\nX-Livechat is an open and modular live chat software with omnichannel integration. The chat solution organizes, scales, automates and analyzes processes in customer service, sales and human resources. \nIndividually configured functions also address specific company requirements and make customer communication more efficient – ​​while increasing customer satisfaction.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/415ac485-bdc0-43d4-9bba-3a5922880561.png","url":"https://www.getapp.ae/software/2073877/optimise-it","@type":"SoftwareApplication","@id":"https://www.getapp.ae/software/2073877/optimise-it#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ae/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":1},"offers":{"price":"199","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk & Ticketing Software","position":2,"item":"/directory/287/help-desk-ticketing/software","@type":"ListItem"},{"name":"LiveAgent vs optimise-it","position":3,"item":"https://www.getapp.ae/compare/91301/2073877/liveagent/vs/optimise-it","@type":"ListItem"}],"@id":"https://www.getapp.ae/compare/91301/2073877/liveagent/vs/optimise-it#breadcrumblist"}]}
</script>