---
description: Quickly find and compare the leading Freshservice vs TOPdesk alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Freshservice vs TOPdesk - GetApp United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [IT Service Management (ITSM) Software](/directory/292/it-service-management-itsm/software) > [Freshservice \<span\>vs\</span\> TOPdesk](https://www.getapp.ae/compare/91351/111785/freshservice/vs/topdesk)

# Compare Freshservice vs TOPdesk

Canonical: https://www.getapp.ae/compare/91351/111785/freshservice/vs/topdesk

> Detailed comparison between Freshservice and TOPdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshservice | TOPdesk |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 685 | 110 |
| **Starting Price** | $19.00 | $77.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Freshservice

- API
- Activity Tracking
- Asset Tracking Software
- Change Management Software
- Contract/License Management
- Customer Complaint Tracking
- Customizable Reports
- Help Desk Management
- Issue Scheduling
- Knowledge Management Software
- Mobile Alerts
- Monitoring
- Real-Time Chat
- Request Assignment
- Scheduling Software
- Status Tracking
- Supplier Management
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

### TOPdesk

- API
- Activity Tracking
- Asset Tracking Software
- Change Management Software
- Contract/License Management
- Customer Complaint Tracking
- Customizable Reports
- Help Desk Management
- Issue Scheduling
- Knowledge Management Software
- Mobile Alerts
- Monitoring
- Real-Time Chat
- Request Assignment
- Scheduling Software
- Status Tracking
- Supplier Management
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

## Links

- [View Freshservice Profile](https://www.getapp.ae/software/91351/freshservice)
- [View TOPdesk Profile](https://www.getapp.ae/software/111785/topdesk)
- [View Original Comparison](https://www.getapp.ae/compare/91351/111785/freshservice/vs/topdesk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Freshservice vs TOPdesk - GetApp United Arab Emirates 2026","description":"Quickly find and compare the leading Freshservice vs TOPdesk alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.","url":"https://www.getapp.ae/compare/91351/111785/freshservice/vs/topdesk","about":[{"@id":"https://www.getapp.ae/software/91351/freshservice#software"},{"@id":"https://www.getapp.ae/software/111785/topdesk#software"}],"breadcrumb":{"@id":"https://www.getapp.ae/compare/91351/111785/freshservice/vs/topdesk#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.ae/compare/91351/111785/freshservice/vs/topdesk#webpage","isPartOf":{"@id":"https://www.getapp.ae/#website"},"inLanguage":"en-AE","publisher":{"@id":"https://www.getapp.ae/#organization"}},{"name":"Freshservice","description":"Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10000 SMB, mid-market, and enterprise customers worldwide.\n\nFreshservice is designed, using ITIL best practice, to help IT organizations to focus on what’s most important – exceptional service delivery and customer satisfaction. In addition to supporting their service desk and ITSM needs, these customers choose Freshservice based on ease to use, speed of setup, customer service, and affordability.\n\nFreshservice has an intuitive UI, is effortlessly configurable and customisable to meet customers’ exact requirements, and is easily integrated with other business and IT systems. Native integrations with a number of popular cloud services such as Google Apps, Dropbox, AWS, and Bomgar also speed up deployment and reach.\n\nFreshservice is part of the Freshworks product family, whose flagship product is the leading customer support solution Freshdesk – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9198c5f7-1454-48b6-9b59-a7e2b05a451e.png","url":"https://www.getapp.ae/software/91351/freshservice","@type":"SoftwareApplication","@id":"https://www.getapp.ae/software/91351/freshservice#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ae/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":685},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"TOPdesk","description":"TOPdesk is a service management platform for busy IT service teams that want to get things done. With out-of-the-box software that's packed with templates, endless integration options, and our people here to guide you, you can start exceeding customer expectations – the stress-free way. \n\nWe'll help your service team, step by step, do three things differently. \n\n1.\tTame service desk chaos\nGet started quickly and code-free with an ITSM solution that's easy to personalize around your needs. No need to reinvent the wheel – our experts use best practices to help you standardize processes like incident management and asset management. Whatever your plans are, you can start small and scale TOPdesk as your needs change. \n\n2.\tBe better together\nEasily collaborate in the tool – both within and outside of your own service department. With one shared portal with departments like HR or Facilities, you can give end users  a smoother experience company-wide.\n\n3.\tDeliver new value continuously\nTOPdesk is easy to maintain, so you can make valuable improvements without having to rely on consultants. But don't worry – we're here to offer any tips and tricks if you need us.\n\nTOPdesk's features\nTOPdesk offers many ITIL-based features to help you make service happen: \n\nIncident Management – Categorize and prioritize incoming requests and assign tasks to the right agent automatically. Ticket solved? Your end users are notified right away. \n\nAsset Management – Track your organization's assets, see who's using them, and see how they're connected. The software comes with asset templates that you can adapt to your needs. \n\nKnowledge Management – Use the Knowledge Base to capture critical knowledge from your agents – and make it accessible for everyone in the organization. \n\nReporting – Create a Dashboard for all your key metrics, so you can easily spot bottlenecks and keep your department's performance on track.  \n\nSelf-Service Portal – Give end users a one-stop-shop to log tickets, read FAQs and knowledge articles, and check the status of their request. Increased transparency equals happy customers. \n\nOur solution always comes with:\n-\tA service management platform that's ready to use and easy to maintain – no coding needed.\n-\t3 different plans to choose from with plenty of add-ons, all brought to you via SaaS or On-Premises. \n-\tAn easy-to-use framework for all your processes, including standard features like a knowledge base, a link with Active Directory and single sign-on. \n-\t24/5 personal support from our local experts, and 24/7 online support via MyTOPdesk.\n\nIntegrate with all your favorite tools\nConnect TOPdesk with all the tools you need and use. You'll have access to our open API, out-of-the-box integrations and the TOPdesk Marketplace. \n\nWhat you'll achieve with TOPdesk\n·\tStop firefighting and regain control of your service desk\n·\tMeet customer expectations every time\n·\tIncrease transparency and excel in customer interactions\n·\tBe noticed for your consistently great services","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/98843994-488f-433c-8cfa-7e94643935d7.png","url":"https://www.getapp.ae/software/111785/topdesk","@type":"SoftwareApplication","@id":"https://www.getapp.ae/software/111785/topdesk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ae/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":110},"offers":{"price":"77","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"IT Service Management (ITSM) Software","position":2,"item":"/directory/292/it-service-management-itsm/software","@type":"ListItem"},{"name":"Freshservice vs TOPdesk","position":3,"item":"https://www.getapp.ae/compare/91351/111785/freshservice/vs/topdesk","@type":"ListItem"}],"@id":"https://www.getapp.ae/compare/91351/111785/freshservice/vs/topdesk#breadcrumblist"}]}
</script>