---
description: Quickly find and compare the leading Salesforce Service Cloud vs Daktela alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Salesforce Service Cloud vs Daktela - GetApp United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Insurance CRM Software](/directory/3083/insurance-crm/software) > [Salesforce Service Cloud \<span\>vs\</span\> Daktela](https://www.getapp.ae/compare/91754/2047462/salesforce-1-service-cloud/vs/daktela)

# Compare Salesforce Service Cloud vs Daktela

Canonical: https://www.getapp.ae/compare/91754/2047462/salesforce-1-service-cloud/vs/daktela

> Detailed comparison between Salesforce Service Cloud and Daktela. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Salesforce Service Cloud | Daktela |
| **Overall rating** | 4.5/5 | 4.3/5 |
| **Total Reviews** | 824 | 3 |
| **Starting Price** | $25.00 | €30.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Salesforce Service Cloud

- API
- Activity Tracking
- Automatic Call Distribution
- Blended Call Center
- Call Recording Software
- Call Scripting
- Chat/Messaging
- Computer Telephony Integration
- Customizable Reports
- Inbound Call Center
- Monitoring
- Multi-Channel Communication
- Performance Management
- Progressive Dialer
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Reporting
- Social Media Integration
- Workflow Management Software

### Daktela

- API
- Activity Tracking
- Automatic Call Distribution
- Blended Call Center
- Call Recording Software
- Call Scripting
- Chat/Messaging
- Computer Telephony Integration
- Customizable Reports
- Inbound Call Center
- Monitoring
- Multi-Channel Communication
- Performance Management
- Progressive Dialer
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Reporting
- Social Media Integration
- Workflow Management Software

## Links

- [View Salesforce Service Cloud Profile](https://www.getapp.ae/software/91754/salesforce-1-service-cloud)
- [View Daktela Profile](https://www.getapp.ae/software/2047462/daktela)
- [View Original Comparison](https://www.getapp.ae/compare/91754/2047462/salesforce-1-service-cloud/vs/daktela)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Salesforce Service Cloud vs Daktela - GetApp United Arab Emirates 2026","description":"Quickly find and compare the leading Salesforce Service Cloud vs Daktela alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.","url":"https://www.getapp.ae/compare/91754/2047462/salesforce-1-service-cloud/vs/daktela","about":[{"@id":"https://www.getapp.ae/software/91754/salesforce-1-service-cloud#software"},{"@id":"https://www.getapp.ae/software/2047462/daktela#software"}],"breadcrumb":{"@id":"https://www.getapp.ae/compare/91754/2047462/salesforce-1-service-cloud/vs/daktela#breadcrumblist"},"@id":"https://www.getapp.ae/compare/91754/2047462/salesforce-1-service-cloud/vs/daktela#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.ae/#website"},"publisher":{"@id":"https://www.getapp.ae/#organization"},"inLanguage":"en-AE"},{"name":"Salesforce Service Cloud","description":"Salesforce Service Cloud is a comprehensive software platform that enables organizations to deliver customer support across multiple channels through a unified system that integrates artificial intelligence with human expertise. It is designed to accommodate diverse sectors including contact center operations, field service management, human resources and information technology support. The platform scales according to enterprise needs while maintaining a personalized approach to each customer interaction. \n\nCore functionality includes case management that monitors inquiries from initiation to resolution and a unified service console that presents agents with a consolidated workspace for customer data, case histories and service tools. The omni-channel routing engine assigns cases, chats and messages based on agent skills, availability and current workload. The knowledge management system offers a central repository for articles, frequently asked questions and resources accessible to both agents and end users. Artificial intelligence components deliver predictive insights, automated workflows and intelligent service recommendations that optimize productivity. Self-service portals empower customers to obtain answers independently and real-time chat and messaging support spans live chat, messaging applications and short message service channels. \n\nVoice integration combines telephony in the platform for contextualized call handling and workflow automation simplifies repetitive processes. Service dashboards and analytics provide real-time visibility into key service metrics, while incident management tools facilitate an organized response to major disruptions. Field service features address workforce mobility through scheduling, dispatching and technician tracking.\nThe platform offers alignment with other cloud modules by connecting to sales, marketing and commerce suites to deliver a unified view of customer interactions across all touchpoints. Open application programming interfaces support connections to external systems and business applications. The application marketplace ecosystem provides extensive options for extending functionality with preconfigured add-ons and integrations. Integrated collaboration tools enhance team communication through direct integration with collaboration platforms and data management connectors unite information flows across the enterprise. Advanced analytics are achievable through integration with visualization and business intelligence solutions.\n\nCustomization options enable tailored configuration of workflows, user interfaces and data models to meet specific enterprise requirements. The platform supports multilingual environments to address the needs of a global customer base. Enterprise-grade security measures and compliance features align with industry requirements to safeguard data and ensure regulatory adherence. Continuous enhancements and modular architecture facilitate adaptability to evolving business challenges.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/509c9ea2-da24-43f7-9e6e-2bbbd0ae34a7.png","url":"https://www.getapp.ae/software/91754/salesforce-1-service-cloud","@id":"https://www.getapp.ae/software/91754/salesforce-1-service-cloud#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ae/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":824},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Daktela","description":"Daktela contact center is a cloud-based solution of call center with native support for many communication channels \"OmniChannel\" in one Web application - phone, email, helpdesk, Webchat, SMS and social networks. We offer a wide range of related telecommunication services which can be used together with a virtual PBX or contact centre or even independently. In developing our solutions, we have utilised the many years’ experience gained from implementing hundreds of contact centres.\n\nOmni-Channel\nWe support directly within our own solution all the communication channels you may need in one application - phone, email, help desk, SMS, web chat and social networks.\n\nOpen platform with API\nDaktela is an open omni-channel platform with a REST API interface with many ready-made integrations into other popular systems available.\n\nCustomer's communication history\nDaktela automatically records all communication across all channels with your customers into a dedicated custom card within our CRM. By capturing and storing this communication history and presenting it to the agent at the right time we significantly increase productivity and the overall customer experience.\n\nRealtime reporting and statistics\nAs standard we provide unified reporting across all communication channels with a range of frequently used reports made available.\n\nCloud and dedicated solution\nDaktela can operate as a true cloud service or as a private cloud with software running on your own dedicated servers in your virtual environment.\n\nTechnical support\nHigh availability and reliability of the service is our priority number one. Technical support is available 24x7 for all communication channels. In Daktela we use our own technology in our own business gaining operational experience in the use of our technology which helps when dealing with our customers.\n\nInternational numbers\nWe offer international inbound phone numbers from more than sixty countries including toll-free numbers.\n\nSIM hosting\nUnique service of a virtual mobile operator, which allows recording of mobile phone and integration in the call centre.\n\nSMS connector\nHosting of SIM cards in our data centre You can call or send SMS messages via your SIM card.\n\nNumber filtering\nWe can clean your phone number database removing bad or invalid numbers, keeping your data clean.\n\nDaktela mobile\nIntegrated solutions sending SMS messages with direct connection to any UK or International mobile operators. API included.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/40f75050-7a6c-4c0f-99b1-40cf3de00f35.png","url":"https://www.getapp.ae/software/2047462/daktela","@id":"https://www.getapp.ae/software/2047462/daktela#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ae/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.3,"bestRating":5,"ratingCount":3},"offers":{"price":"30","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.ae/compare/91754/2047462/salesforce-1-service-cloud/vs/daktela#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Insurance CRM Software","position":2,"item":"/directory/3083/insurance-crm/software","@type":"ListItem"},{"name":"Salesforce Service Cloud vs Daktela","position":3,"item":"https://www.getapp.ae/compare/91754/2047462/salesforce-1-service-cloud/vs/daktela","@type":"ListItem"}]}]}
</script>