---
description: Quickly find and compare the leading JIRA Service Management vs GLPI alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare JIRA Service Management vs GLPI - GetApp United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Incident Management Software](/directory/1415/incident-management/software) > [JIRA Service Management \<span\>vs\</span\> GLPI](https://www.getapp.ae/compare/91811/2049885/jira-service-management/vs/glpi)

# Compare JIRA Service Management vs GLPI

Canonical: https://www.getapp.ae/compare/91811/2049885/jira-service-management/vs/glpi

> Detailed comparison between JIRA Service Management and GLPI. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | JIRA Service Management | GLPI |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 770 | 41 |
| **Starting Price** | $20.00 | €19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software |
| **Training Software** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation |

## Key features

### JIRA Service Management

- API
- Access Controls/Permissions
- Asset Lifecycle Management
- Asset Tracking Software
- Change Management Software
- Contract/License Management
- Customizable Forms
- Customizable Reports
- Incident Management Software
- Inventory Management Software
- Maintenance Management Software
- Monitoring
- Problem Management
- Reporting & Statistics
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Supplier Management
- Support Ticket Management
- Task Management Software
- Ticket Management

### GLPI

- API
- Access Controls/Permissions
- Asset Lifecycle Management
- Asset Tracking Software
- Change Management Software
- Contract/License Management
- Customizable Forms
- Customizable Reports
- Incident Management Software
- Inventory Management Software
- Maintenance Management Software
- Monitoring
- Problem Management
- Reporting & Statistics
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Supplier Management
- Support Ticket Management
- Task Management Software
- Ticket Management

## Links

- [View JIRA Service Management Profile](https://www.getapp.ae/software/91811/jira-service-management)
- [View GLPI Profile](https://www.getapp.ae/software/2049885/glpi)
- [View Original Comparison](https://www.getapp.ae/compare/91811/2049885/jira-service-management/vs/glpi)

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