---
description: Quickly find and compare the leading Zendesk Suite vs osTicket alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Zendesk Suite vs osTicket - GetApp United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/287/help-desk-ticketing/software) > [Zendesk Suite \<span\>vs\</span\> osTicket](https://www.getapp.ae/compare/9448/10260/zendesk/vs/osticket)

# Compare Zendesk Suite vs osTicket

Canonical: https://www.getapp.ae/compare/9448/10260/zendesk/vs/osticket

> Detailed comparison between Zendesk Suite and osTicket. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | osTicket |
| **Overall rating** | 4.4/5 | 4.3/5 |
| **Total Reviews** | 4072 | 75 |
| **Starting Price** | $39.00 | $12.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | - |

## Key features

### Zendesk Suite

- Asset Tracking Software
- Automated Responses
- Automated Routing
- Computer Telephony Integration
- Content Management System (CMS) Software
- Customer Complaint Tracking
- Customizable Fields
- Customizable Forms
- Dashboard Software
- Help Desk Management
- Knowledge Base Management
- Knowledge Management Software
- Macros/Templated Responses
- Onboarding Software
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Task Management Software
- Templates
- Ticket Management

### osTicket

- Automated Responses
- Automated Routing
- Customizable Fields
- Customizable Forms
- Dashboard Software
- Help Desk Management
- Knowledge Base Management
- Knowledge Management Software
- Macros/Templated Responses
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Task Management Software
- Templates
- Ticket Management

## Links

- [View Zendesk Suite Profile](https://www.getapp.ae/software/9448/zendesk)
- [View osTicket Profile](https://www.getapp.ae/software/10260/osticket)
- [View Original Comparison](https://www.getapp.ae/compare/9448/10260/zendesk/vs/osticket)

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