Zoho CRM vs Zoho Desk
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
Overview
Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach their customers through every channel, including telephone, email, social media, and live chat.
Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close deals smarter, better and faster....
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat
Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.
Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
$14.00/month
- Free Version
- Free Trial
- Subscription
Starting from
$14.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.1/ 5Features
4.3/ 5Customer Service
4.1/ 5Value for Money
4.3/ 5Ease of Use
4.4/ 5Features
4.5/ 5Customer Service
4.3/ 5Value for Money
4.5/ 5Features
Total features 202
- @mentions
- A/B Testing
- AI/Machine Learning
- API
- Access Controls/Permissions
- Account Management Software
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling Software
- Asset Lifecycle Management
- Assignment Management
- Audit Trail
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Batch Communications
- Billing & Invoicing
- Budgeting/Forecasting
- Business Card/Badge Scanning
- Business Process Automation
- Business Process Control
- Buyer Management
- CRM Software
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call Logging
- Call Management
- Call Monitoring Software
- Call Recording Software
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking Software
- Call Transfer
- Callback Scheduling
- Campaign Analytics
- Campaign Management Software
- Campaign Planning
- Campaign Segmentation
- Canned Responses
- Case Management Software
- Catalog Management
- Channel Management Software
- Chat/Messaging
- Chatbot Software
- Churn Management
- Client Management
- Client Portal
- Client Tracking
- Client/Property Matching
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Computer Telephony Integration
- Configurable Workflow
- Contact Database
- Contact Management Software
- Content Library
- Content Management System (CMS) Software
- Contract/License Management
- Conversion Tracking
- Correlation Analysis
- Customer Activity Tracking
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement Software
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support Software
- Customer Surveys
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard Creation
- Dashboard Software
- Data Import/Export
- Data Synchronization
- Data Visualization Software
- Decision Support Software
- Discussions/Forums
- Document Management Software
- Document Storage
- Donor Management
- Drag & Drop
- Drip Campaigns
- Email Alerts
- Email Management Software
- Email Marketing Software
- Email Response Control
- Email Templates
- Email Tracking Software
- Engagement Tracking
- Event Triggered Actions
- Exception Reporting
- Expense Tracking
- Feedback Management
- Field Sales Management
- File Sharing Software
- For AEC Industry
- For Financial Institutions
- For Healthcare
- For Insurance Industry
- For Mac Devices
- For Nonprofits
- For Real Estate
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Forms Management
- Full Text Search
- Gamification Software
- Goal Management
- Goal Setting/Tracking
- Graphical Data Presentation
- Help Desk Management
- IVR
- Inbound Call Center
- Inbox Management
- Incentive Management
- Interaction Tracking
- Interactive Content
- Internal Chat Integration
- Issue Management
- Issue Scheduling
- Issue Tracking Software
- Knowledge Base Management
- Knowledge Management Software
- Landing Pages/Web Forms
- Lead Capture Software
- Lead Distribution
- Lead Generation Software
- Lead Management Software
- Lead Nurturing Software
- Lead Qualification
- Lead Segmentation
- Live Chat Software
- Loyalty Program
- Macros/Templated Responses
- Manual Dialer
- Marketing Automation Software
- Marketing Calendar
- Meeting Management
- Mobile Access
- Modeling & Simulation
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Currency
- Multi-Language
- Multiple User Accounts
- Multivariate Testing
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- Onboarding Software
- Online Forums
- Opportunity Management
- Outbound Call Center
- Performance Management
- Performance Metrics
- Personalization and Behavioral Targeting Software
- Pipeline Management
- Pipeline Reports
- Pre-built Templates
- Predictive Analytics Software
- Prioritization
- Proactive Chat
- Product Catalog
- Progress Tracking
- Project Management Software
- Project Tracking Software
- Proposal Generation
- Prospecting Tools
- Quality Assurance
- Queue Management
- Quota Planning
- Quotes/Estimates
- ROI Tracking
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Referral Tracking
- Relationship Tracking
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Rewards Management
- Rich Text Editor
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SEO Management
- SMS Messaging
- SSL Security
- Sales Activity Management
- Sales Analytics
- Sales Approval
- Sales Automation
- Sales Forecasting Software
- Sales Pipeline Management
- Sales Planning
- Sales Reports
- Sales Trend Analysis
- Scheduling Software
- Search Marketing
- Search/Filter
- Segmentation
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On Software
- Social Marketing
- Social Media Integration
- Social Media Monitoring Software
- Social Promotion
- Source Tracking
- Statistical Analysis Software
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management Software
- Task Progress Tracking
- Task Scheduling
- Team Assignments
- Template Management
- Templates
- Territory Management
- Text Analysis Software
- Text Editing
- Third-Party Integration
- Third-Party Integrations
- Ticket Management
- Training Management
- Transaction History
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Usage Tracking/Analytics
- User Management
- Video Support
- Virtual Assistant Software
- Visual Analytics
- VoIP Connection
- Warranty Tracking
- Web Forms
- Web-based Deployment
- Website Integration
- Website Visitor Tracking
- Widgets
- Workflow Configuration
- Workflow Management Software
- eCommerce Management
Total features 159
- @mentions
- A/B Testing
- AI/Machine Learning
- API
- Access Controls/Permissions
- Account Management Software
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling Software
- Asset Lifecycle Management
- Assignment Management
- Audit Trail
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Batch Communications
- Billing & Invoicing
- Budgeting/Forecasting
- Business Card/Badge Scanning
- Business Process Automation
- Business Process Control
- Buyer Management
- CRM Software
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call Logging
- Call Management
- Call Monitoring Software
- Call Recording Software
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking Software
- Call Transfer
- Callback Scheduling
- Campaign Analytics
- Campaign Management Software
- Campaign Planning
- Campaign Segmentation
- Canned Responses
- Case Management Software
- Catalog Management
- Channel Management Software
- Chat/Messaging
- Chatbot Software
- Churn Management
- Client Management
- Client Portal
- Client Tracking
- Client/Property Matching
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Computer Telephony Integration
- Configurable Workflow
- Contact Database
- Contact Management Software
- Content Library
- Content Management System (CMS) Software
- Contract/License Management
- Conversion Tracking
- Correlation Analysis
- Customer Activity Tracking
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement Software
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support Software
- Customer Surveys
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard Creation
- Dashboard Software
- Data Import/Export
- Data Synchronization
- Data Visualization Software
- Decision Support Software
- Discussions/Forums
- Document Management Software
- Document Storage
- Donor Management
- Drag & Drop
- Drip Campaigns
- Email Alerts
- Email Management Software
- Email Marketing Software
- Email Response Control
- Email Templates
- Email Tracking Software
- Engagement Tracking
- Event Triggered Actions
- Exception Reporting
- Expense Tracking
- Feedback Management
- Field Sales Management
- File Sharing Software
- For AEC Industry
- For Financial Institutions
- For Healthcare
- For Insurance Industry
- For Mac Devices
- For Nonprofits
- For Real Estate
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Forms Management
- Full Text Search
- Gamification Software
- Goal Management
- Goal Setting/Tracking
- Graphical Data Presentation
- Help Desk Management
- IVR
- Inbound Call Center
- Inbox Management
- Incentive Management
- Interaction Tracking
- Interactive Content
- Internal Chat Integration
- Issue Management
- Issue Scheduling
- Issue Tracking Software
- Knowledge Base Management
- Knowledge Management Software
- Landing Pages/Web Forms
- Lead Capture Software
- Lead Distribution
- Lead Generation Software
- Lead Management Software
- Lead Nurturing Software
- Lead Qualification
- Lead Segmentation
- Live Chat Software
- Loyalty Program
- Macros/Templated Responses
- Manual Dialer
- Marketing Automation Software
- Marketing Calendar
- Meeting Management
- Mobile Access
- Modeling & Simulation
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Currency
- Multi-Language
- Multiple User Accounts
- Multivariate Testing
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- Onboarding Software
- Online Forums
- Opportunity Management
- Outbound Call Center
- Performance Management
- Performance Metrics
- Personalization and Behavioral Targeting Software
- Pipeline Management
- Pipeline Reports
- Pre-built Templates
- Predictive Analytics Software
- Prioritization
- Proactive Chat
- Product Catalog
- Progress Tracking
- Project Management Software
- Project Tracking Software
- Proposal Generation
- Prospecting Tools
- Quality Assurance
- Queue Management
- Quota Planning
- Quotes/Estimates
- ROI Tracking
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Referral Tracking
- Relationship Tracking
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Rewards Management
- Rich Text Editor
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SEO Management
- SMS Messaging
- SSL Security
- Sales Activity Management
- Sales Analytics
- Sales Approval
- Sales Automation
- Sales Forecasting Software
- Sales Pipeline Management
- Sales Planning
- Sales Reports
- Sales Trend Analysis
- Scheduling Software
- Search Marketing
- Search/Filter
- Segmentation
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On Software
- Social Marketing
- Social Media Integration
- Social Media Monitoring Software
- Social Promotion
- Source Tracking
- Statistical Analysis Software
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management Software
- Task Progress Tracking
- Task Scheduling
- Team Assignments
- Template Management
- Templates
- Territory Management
- Text Analysis Software
- Text Editing
- Third-Party Integration
- Third-Party Integrations
- Ticket Management
- Training Management
- Transaction History
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Usage Tracking/Analytics
- User Management
- Video Support
- Virtual Assistant Software
- Visual Analytics
- VoIP Connection
- Warranty Tracking
- Web Forms
- Web-based Deployment
- Website Integration
- Website Visitor Tracking
- Widgets
- Workflow Configuration
- Workflow Management Software
- eCommerce Management
Integrations
- ActiveCampaign
- Aircall
- Asana
- Avaya Experience Platform
- Bedrock Data
- Bigin by Zoho CRM
- Box
- BurstSMS
- Clearbit
- Dealfront
- Docusign
- Dropbox Business
- Eventbrite
- GetResponse
- Gmail
- GoTo Connect
- GoTo Meeting
- Google Ads
- Google Analytics 360
- Google Calendar
- Google Drive
- Google Workspace
- HubSpot CRM
- Intercom
- Jira
- Join.Me
- Jotform
- Kixie PowerCall
- LinkedIn for Business
- Mailchimp
- Meta for Business
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- Operations Hub
- PandaDoc
- PayPal
- Pipedrive
- Proposify
- QuickBooks Online
- QuoteWerks
- Quoter
- RingCentral Contact Center
- SMS-Magic
- Saasu
- Salesforce Sales Cloud
- Shopify
- SimplyCast
- Skyvia
- Slack
- SurveyMonkey
- Trello
- Twilio
- Twitter/X
- Xero
- Zadarma
- Zapier
- Zendesk Suite
- Zoho Analytics
- Zoho Assist
- Zoho Billing
- Zoho Books
- Zoho BugTracker
- Zoho CRM
- Zoho Campaigns
- Zoho Cliq
- Zoho Creator
- Zoho Desk
- Zoho Expense
- Zoho Flow
- Zoho Forms
- Zoho Inventory
- Zoho Invoice
- Zoho Mail
- Zoho Meeting
- Zoho Projects
- Zoho SalesIQ
- Zoho Sign
- Zoho Social
- Zoho Sprints
- Zoho Survey
- Zoho Writer
- babelforce
- iQuoteXpress
- mailparser.io
- ActiveCampaign
- Aircall
- Asana
- Avaya Experience Platform
- Bedrock Data
- Bigin by Zoho CRM
- Box
- BurstSMS
- Clearbit
- Dealfront
- Docusign
- Dropbox Business
- Eventbrite
- GetResponse
- Gmail
- GoTo Connect
- GoTo Meeting
- Google Ads
- Google Analytics 360
- Google Calendar
- Google Drive
- Google Workspace
- HubSpot CRM
- Intercom
- Jira
- Join.Me
- Jotform
- Kixie PowerCall
- LinkedIn for Business
- Mailchimp
- Meta for Business
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- Operations Hub
- PandaDoc
- PayPal
- Pipedrive
- Proposify
- QuickBooks Online
- QuoteWerks
- Quoter
- RingCentral Contact Center
- SMS-Magic
- Saasu
- Salesforce Sales Cloud
- Shopify
- SimplyCast
- Skyvia
- Slack
- SurveyMonkey
- Trello
- Twilio
- Twitter/X
- Xero
- Zadarma
- Zapier
- Zendesk Suite
- Zoho Analytics
- Zoho Assist
- Zoho Billing
- Zoho Books
- Zoho BugTracker
- Zoho CRM
- Zoho Campaigns
- Zoho Cliq
- Zoho Creator
- Zoho Desk
- Zoho Expense
- Zoho Flow
- Zoho Forms
- Zoho Inventory
- Zoho Invoice
- Zoho Mail
- Zoho Meeting
- Zoho Projects
- Zoho SalesIQ
- Zoho Sign
- Zoho Social
- Zoho Sprints
- Zoho Survey
- Zoho Writer
- babelforce
- iQuoteXpress
- mailparser.io
