Here's our list of apps for Customer Communications Management Software. Filters help you narrow down the results to find exactly what you’re looking for.

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HelpDesk is an online ticketing system that simplifies your customer service efforts. Delight your customers with excellent support, and resolve tickets faster. Personalised messages will increase your customer satisfaction. Read more about HelpDesk
Bitrix24 #1 FREE CRM, customer communication and helpdesk. Cloud, mobile, open source. Used by 5 million businesses. Get your free multichannel contact center today and manage email, phone calls, live chat, messengers and social network customer requests in one place. Read more about Bitrix24
LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media Read more about LiveAgent
Zoho Desk is a web-based customer communication management application that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use. Read more about Zoho Desk
The ONLY customer communications app specifically DESIGNED FOR SHOPIFY (integrates with Magento & BigCommerce too). Centralize your helpdesk by connecting all channels in one place - email, live chat, phone, Facebook, Instagram & more. Cut support times by 43% with the #1-rated helpdesk on Shopify. Read more about Gorgias
Trengo is a collaboration platform that provides businesses with a shared inbox to manage team communication and interact with customers across multiple channels such as WhatsApp, emails, chat, social media platforms, and voice calls. Read more about Trengo
Infobip is an omni-channel communications platform for customer support and engagement, which uses SMS, voice messages, email, and mobile app messaging. Features of the platform include customer profiling, custom payload tools, geolocation, chatbots, AI, event triggered actions, and more. Read more about Infobip
LiveCaller is a live chat software designed to help businesses communicate with customers via various channels such as web calls, real-time messaging, third-party applications, and more. Administrators can monitor, measure, analyze and visualize KPIs on a centralized dashboard. Read more about LiveCaller
WhatsApp is a customer communications management software that helps businesses of all sizes create product catalogs and respond to customers’ messages or queries in real-time. The software provides end-to-end encryption to secure chats, voice messages, images, audio/video calls, and more. Read more about WhatsApp
Telegram Messenger is a cloud-based mobile and desktop messaging platform supported by native apps on most popular operating systems and devices, allowing users or user groups to connect and conduct voice calls, send messages, multimedia and files of all types across an end-to-end encrypted service Read more about Telegram
Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history. Read more about Zendesk
Viber is a mobile messaging platform, which helps businesses communicate and run promotional campaigns via one-to-one chats, video calls or text notifications. Read more about Viber
Step up to all-in-one sales & marketing software designed for entrepreneurs, startups and larger teams. Our platform organizes your customer information and daily work in one place so you have more time to focus on growing your business and delivering great service. Read more about Keap
Userlike is your holistic platform for web chat and mobile messaging. Switch to a better method of customer communication. For your customers, service team and managers. Read more about Userlike
Podium is an Interaction Management platform used for reputation management, review generation, messaging customers on any channel. Gather feedback, text customers, get reviews - all with Podium. Read more about Podium
HoneyBook is a client management tool designed for small business owners and freelancers to help manage and process payments, bookings, contracts, and more and aid collaboration and communication. Start a 7 day free trial today. Read more about HoneyBook
Turn every interaction into an opportunity to create loyal, happy customers for life. Front is a customer communication hub that brings every channel in a single platform, so teams can respond quickly and get actionable insights to improve the customer experience. Read more about Front
Weave is a cloud-based team communication solution designed to help healthcare, veterinary, and accounting organizations interact with customers and employees through chats, emails, and calls. Read more about Weave
Help Scout is customer service & help desk software for companies of all sizes. Users can work seamlessly across departments, or manage several products/brands from a single account. Features include workflows, an automation based system, and collaboration tools. Read more about Help Scout
Communicate with customers in a flash with amoCRM’s one-click calling, full email sync, social media and messenger integrations. Built for SMBs and entrepreneurs. Read more about amoCRM
ReminderCall.com is a cloud-based appointment reminder system designed to help small to large practices within the medical industry send automated reminders to patients through calls, emails and text messages from existing EHR, EMR and other scheduling software that the business already uses. Read more about ReminderCall.com
ZoomInfo powered by DiscoverOrg is a cloud-based lead generation platform for B2B organizations. It uses buyer intent data to help sales and marketing teams prioritize prospects. Intent insights are provided for online research activities, organizational changes, funding announcements, and more. Read more about ZoomInfo
Zingle is an SMS messaging solution which enables communication between businesses & their customers via text, with multi-channel messaging, automations & more Read more about Zingle
Textline is a plug-and-play text messaging software designed to help businesses securely communicate with clients using various phone numbers. The Health Insurance Portability and Accountability Act (HIPAA)-compliant platform enables healthcare providers to obtain, document, and store patient consent using built-in automation capabilities. Read more about Textline
UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. Read more about UJET
CallingPost is a communication platform that helps organizations such as churches, schools, healthcare, and universities broadcast messages to individuals through phone calls, texts, and emails. Administrators can create contact groups to relay audio or text messages to multiple people at once. Read more about CallingPost
Record, share, and track video messages to anyone, from anywhere, so you can communicate more effectively and efficiently. Get better engagement with your messaging so you can start more conversations, convert more leads, and increase your customer's success. Read more about BombBomb
Preferred Patron provide customer loyalty and gift card management programs to businesses of all sizes, across many diverse industries Read more about Preferred Patron Loyalty
FreeAgent is a complete CRM platform with robust work management. We help teams get everything in one place, work more collaboratively to get more done, and track and improve performance. FreeAgent empowers leaders to optimize sales, marketing, customer success, project management and more. Read more about FreeAgent CRM
JivoChat is a live chat software that offers customizable web & mobile chat widgets with 20 language options, and web-based, desktop, and mobile agent apps, including real-time visitor monitoring, pageview histories, email chat transcripts, file transfers, canned responses, customer ratings, & more Read more about JivoChat
Demandforce helps businesses automate front office tasks and streamline communications with an all-in-one solution. From automated appointment reminders to robust reputation management, only Demandforce uniquely combines all the features and functionality a business needs to grow, in one place. Read more about Demandforce
Chekkit is a text messaging platform designed to help businesses collect reviews, accept payments, communicate with customers via web chat, video calls, or other channels, and manage conversations on a unified platform. Supervisors can track competitors and Google search results. Read more about Chekkit
Heymarket provides business text messaging for marketing, sales, support & operations teams, with shared inboxes, mobile apps, message templates, and more Read more about Heymarket
OneSignal is a customer engagement platform that powers mobile push, web push, email, and in-app messages for developers and marketers. Designed to empower communication, OneSignal offers tools such as A/B testing, analytics, personalization, segmentation, and more. Read more about OneSignal
Quiq business messaging connects companies with their customers on the channels they are already using, SMS/Text, Facebook Messenger, Kik, and Chat Read more about Quiq Messaging
Support existing clients and new leads with questions when our live chat agents answer and triage support requests. Read more about Smith.ai
USU Knowledge Management is a knowledge management platform designed to centralize the internal knowledge of a company in a single & accessible database. It features supports AI-powered search, inter-agent chat, e-learning, social media management, feedback management, & more. Read more about USU Knowledge Management
Built from the ground up with cutting edge Internet technologies, Samespace unites your business communication in one place. Businesses can seamlessly engage with customers and prospects using voice or chat, monitor conversations as they happen and manage teams at scale. Read more about Samespace
The Messenger Communication Platform is a web-based customer communications solution for businesses of all sizes that allows customer service teams to interact with their customers through integrated chat systems such as Facebook Messenger, WhatsApp, Apple Business Chat, Viber, and Telegram Read more about Messenger Communication Platform
Omnichannel marketing solution that reaches audiences through customer loyalty programs and data management to gain a 360 degree view on customer profiles with 5 modules including data management, audience builder, omnichannel orchestration, customer retention, and customer intelligence. Read more about Scal-e
Get a OneStop Client Portal, under your brand, to drive and manage the continuous connections that are critical for your business. Read more about Moxtra
Enterprise-Grade SMS Texting Software is Built for Big Business, yet Made Easy for Small Business. Now in our 9th year serving customers, we have direct carrier connections, a robust ISO 9001 cloud database and dozens of pre-built features with a full UI or SMS API. More Features. Half the Price. Read more about TrueDialog
DataOceans is a customer communications management software designed to help businesses in the telecommunications, media, healthcare, finance, and other sectors compile customer-related data to deliver personalized interactions. Administrators can gain insights into consumer behavior to launch marketing campaigns and generate revenue opportunities. Read more about DataOceans
The Certainly Platform is easy to use and not require any coding; our bots are multi-lingual and multi-channel. The Platform allows any company, in any industry, to effortlessly build and launch a Conversational AI chatbot to deliver exceptional User Experiences. Read more about Certainly
SigParser is an email scraping and parsing software designed to help data, marketing, and sales teams across businesses search for email signatures and calendars to retrieve information about contacts, attachments, social profiles, addresses, and more. Read more about SigParser
Kimoby is a leading cloud-based communication platform that offers Business Instant Messaging for improved team collaboration, exceptional customer service, and mobile payment requests. Using the data and resources that businesses already have, Kimoby makes it easy to boost engagement and sales. Read more about Kimoby
Intelledox is a cloud-based solution designed to help businesses automate processes for customer service, on-boarding, and acquisition. The custom form builder lets users collect information for loan applications, claims, and other documents, streamlining cross-channel interaction across pipelines. Read more about Intelledox
Address products to the right audience by creating and analyzing targeted marketing campaigns with Maropost, an interactive marketing & campaign management tool Read more about Maropost
Heyday is a conversational AI platform designed to help retailers and eCommerce businesses capture leads and enhance engagement with buyers. Key features include customizable branding, multi-channel communication, wait time management, prioritization, push notifications, and canned responses. Read more about Heyday
Powering your client communications while providing targeted, personalized & enriched notifications for both emergencies and day to day. Voyent Alert! goes beyond the traditional competitive offerings and gives you the power to include personalized information, maps, visuals and attachments. Read more about Voyent Alert!
Impress Automate by Quadient is a cloud-based software designed to help businesses automate document preparation workflows and communicate with customers. It enables employees to create, manage, and distribute invoices, cash statements, notices, letters, and other documents via a unified platform. Read more about Impress Automate
Rooftop is a collaboration platform designed to help teams with email management, customer support, and task/project management. It allows users to manage incoming and outgoing messages, collaborate on emails and tasks, and keep track of team performance. Read more about Rooftop
Driver Mobile Data terminal receives instant updates of trips and pushes button communication from managers. Managers can view drivers' whereabouts, and system dispatch assists with finding the most eligible ride providers. Rider ease of booking and ETA from any service vehicles. Journey Cloud Read more about IT Curves
Atom help businesses streamline communication with clients using AI technology. organizations can view, organize, and respond to client messages related to shopping or customer service across a variety of applications like Telegram, WhatsApp, Instagram, Messenger, and more on a centralized portal. Read more about Atom
CM.com is a cloud-based conversational commerce platform, which enables businesses to implement payment solutions for stores and connect with customers via various voice and text messaging channels. Features include message logs, email campaigns, customer segmentation, and data validation. Read more about CM.com
DANAConnect is the ideal communication automation platform for the financial ecosystem. Read more about DANAConnect
Vozy transforms the way companies interact with customers through voice assistants and conversational AI. Read more about Vozy
NOLA AUTOMATION is an auto dialer solution that helps call centers communicate with customers via various methods including outbound or inbound calls, SMS, emails, live chat, and more. It allows sales teams to analyze customer journey by targeting leads or customers and creating strategic plans. Read more about NOLA
nixi1 is a chat management software designed to help contact centers, travel agencies, and small businesses handle customer interactions from various channels including WhatsApp, SMS, Telegram, and Facebook Messenger on a centralized platform. Read more about nixi1
eatNgage is a platform created to increase attendance & engagement for your webinars, events, training or 1-on-1 meetings by up to 95%. Schedule a 100% free demo now and lunch is on us! Read more about eatNgage
TimelinesAI is a shared inbox tool for Whatsapp communications. Using one centralized inbox, this tool enables teams to collaborate and collectively manage chats with customers using one or several Whatsapp numbers. TimelinesAI also allows users to send bulk replies to clients. Read more about TimelinesAI
Qordoba is an AI writing assistant for businesses. What makes it powerful is the style guide platform behind it, which enables you to customize writing guidelines to your unique brand and helps everyone at your company write with the same style, terminology, and brand voice. Read more about Qordoba
Gnatta is a customer engagement software designed to help businesses of all sizes manage client communications across multiple channels such as Instagram, Facebook, Twitter, email, and more on a centralized platform. Administrators can sort conversations based on date or time. Read more about Gnatta
AlphaChat is a conversational artificial intelligence (AI) software designed to help businesses route support requests to agents and streamline communication between clients and CS teams. Administrators can gain insights into chatbot accuracy and solve rates, average response time, received messages, and other metrics via pie charts from within a... Read more about AlphaChat
RingCentral Engage Digital, formerly Dimelo Digital, is a unified platform for customer service teams to manage all digital customer care channels and conversations, including email, social networks, chat, and mobile. It is best suited for companies with a minimum of 100 employees. Read more about RingCentral Engage Digital
Clickatell’s Chat Commerce Platform supports the creation and development of customer relationships in chat-based messaging, engagement, and payment solutions. Our global customers easily manage millions of monthly conversations and transactions, all through chat. Clickatell is powering the digital commerce transformation. Read more about Clickatell
Brand Embassy is the top-rated cloud customer service platform providing integrated 30+ social media channels, instant messaging, live chat, email and AI-powered chatbot service at scale. We are implementation partner for popular channels like WhatsApp or Apple Business Chat. Read more about Brand Embassy
Gladly is a cloud-based customer service platform that helps agents to track client communication occurring on multiple channels through a single interface Read more about Gladly
Comapi is a cloud-based omnichannel communications solution which allows users to send, receive, and reply to emails, text messages, web chats, Twitter and Facebook messages, in-app messages, and more. Read more about Comapi
Optify is a streamlined coaching management tool designed to help coaches and clients to collaborate in an efficient and scalable way. Read more about Optify
Envoyez vos emails, newsletters et SMS marketings depuis le même logiciel. Pas de base de données ? Pas de problème, vous pourrez en louer. Read more about Digitaleo
Akio.CX is an omnichannel customer relations tool, designed to facilitate web, telephone, email & social media conversations between customers & customer service teams. Read more about Akio Unified Interaction Center
Everyware is a web-based solution designed to help businesses and consumers manage processes related to two-way text messaging, appointment scheduling, payment reminders, and more to drive customer engagement and facilitate communication. Read more about Everyware
SPREAD is a cloud-based social media marketing solution designed to help businesses create loyalty programs and acquire customers across multiple channels. Key features include reward programs, discount code distribution, campaign scheduling, analytics, ROI tracking, and audience segmentation. Read more about SPREAD
Ecrion is a customer communications management software designed to help businesses connect with customers via email, SMS, and other communication channels. It enables employees to create documents such as sales quotes, invoices, collection letters, contracts, and product announcements in real-time. Read more about EngageCX
Kipsu is a cloud-based customer communications management software designed to help airport operators and businesses in hospitality, retail, and higher education sectors engage with clients via various channels such as live chat, in-app messages, SMS, texts, over-the-top (OTT) messengers, and more. Read more about Kipsu
Chatbot Kim gets your staff ready for AI Basics within 30 minutes! Available via cloud, on-premise, SCORM, browser or iFrame. Read more about Chatbot Kim
Bizooy is a customer communication platform designed to help local businesses in healthcare, pest control, retail, real estate, and other sectors manage client reviews. It helps managers streamline data-driven decision-making processes and improve search rankings across Facebook, Google, and Yelp. Read more about Bizooy
8select is a platform for optimizing the customer journey and the management of product data and customer interactions. One of the functions includes customized product recommendations, resulting in fuller shopping baskets, fewer returns, and higher sales. Read more about 8SELECT
Echofin is a communication management software designed to help traders, financial educators, trading groups, and brokerage firms interact and collaborate with financial experts via communities, chat rooms, private chats, and digital workspaces. The platform offers white-labeling capabilities, which enable organizations to personalize the... Read more about Echofin
Courier lets businesses design notifications once and deliver them to any channel – push notifications, SMS, direct messages, and email–with a single Courier API. Simply link all of your messaging APIs into the Courier hub and get started. Read more about Courier
telbee adds voice messaging to websites, social media, podcasts, email and more to build human relationships with your customers - save time, reduce frustration, and gain sales, understanding and fans Read more about telbee
Soprano Connect is a cloud mobile communication solution delivering mission-critical messaging for enterprises and governments. Soprano leads the CPaaS industry providing a platform to interact with customers, citizens and employees through SMS, RCS, WhatsApp, Email, Voice Calls and IP messaging. Read more about Soprano Connect
INO CX is a cloud-based omnichannel call center software, which helps businesses aggregate customer interactions from various channels such as voice, SMS, email, chat in a centralized platform. Read more about INO CX
We streamline, automate and track inbound and outbound communication efforts between organizations and their customers. Read more about Saysimple
Cloud Contact Center by masvoz is a customer service platform that helps businesses manage interactions across various communication channels such as SMS, phone, web, WhatsApp, and Webchat. Read more about Cloud Contact Center
An AI-assisted asynchronous conversational messaging solution. Deploy intelligent automation and smart self service. Engage and assist your customers wherever and when they need. Liberate your digital conversations. Read more about Liberty Connect

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