Here's our list of apps for Customer Journey Mapping Tools Software. Filters help you narrow down the results to find exactly what you’re looking for.

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103 Software options

WebEngage

4.5 (32)
Marketing Automation & Customer Data Platform for SMBs
WebEngage is a customer data platform & marketing automation suite that makes user engagement & retention simplified and highly effective for consumer tech enterprises and SMBs. Read more about WebEngage
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Dreamdata

4.8 (46)
The leading B2B revenue attribution platform
Dreamdata’s out-of-the-box technology gathers, joins, and cleans all revenue data, to present actionable analysis on what drives B2B revenue. This includes attribution across and between pipeline stages, tracking ROI and LTV, benchmarking growth, predicting revenue, and planning what to scale next. Read more about Dreamdata
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Merren

4 (3)
Customer engagement and survey platform
Merren catches the valued customers at a pivotal moment through an easy-to-use platform that they use every day to capture their feedback. Know their preferences and intent and understand their priorities and behavior to transform your business initiatives. Read more about Merren
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Mailchimp

4.5 (15975)
Email and advertising marketing automation platform
Mailchimp is a marketing automation platform that allows users to create, send & analyze email & ad campaigns, with email templates, landing pages, and a mobile app Read more about Mailchimp
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Pipedrive

4.5 (2809)
CRM built by salespeople, for salespeople
Pipedrive is a CRM & pipeline management tool for small and medium sized sales teams that helps users focus on actions that matter Read more about Pipedrive
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Miro

4.7 (1164)
#1 Online collaborative whiteboard platform for teams
Miro is #1 collaborative whiteboard platform trusted by over 13M users worldwide. See your business from your customer’s point of view – and design the best experience for them. Try Miro pre-made template to start mapping in seconds! Read more about Miro
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Marketo Engage

4.2 (651)
Marketing automation for digital marketers
Adobe Marketo Engage is as a centralized marketing hub for orchestration and execution of cross channel campaigns to acquire, engage, nurture, expand and retain customers in complex buying journeys. It facilitates alignment between marketing and sales team to efficiently drive revenue and growth. Read more about Marketo Engage
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Hotjar

4.7 (489)
Digital experience insights for any business selling online.
Hotjar is an all-in-one digital experience insights platform. It’s all the tools and data you need to truly understand your users’ behavior and create engaging experiences that drive results. Get to know your users at every step of the way, through interviews, behavioral insights, and feedback. Read more about Hotjar
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Pendo

4.5 (206)
Product usage & behavior data capture
Pendo is a product experience platform for teams to capture product usage data and behavior, gather feedback, and influence behavior with in-app messaging Read more about Pendo
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CardBoard

4.2 (170)
Web-based collaborative user story and journey mapping tool
CardBoard is a cloud-based user story mapping tool that allows user teams to collaboratively visualize product ideas, user experiences and customer journeys etc, using drag and drop cards that can be arranged to describe workflows connected to third-party tracking tools like JIRA, Confluence and TFS Read more about CardBoard
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LeadSquared

4.3 (152)
Marketing automation and sales execution platform
Customer Journey Mapping Tools help your business drive individualized experiences at scale – with absolutely zero code. Read more about LeadSquared
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Lucky Orange

4.7 (148)
All-in-one conversion optimization suite for website owners
Lucky Orange is an all-in-one conversion optimization suite that helps website owners identify drop-offs in the conversion process using dynamic heatmaps, visitor recordings, form analytics, live chat, and polls Read more about Lucky Orange
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LeadsRx

4.4 (145)
Impartial Multi-Touch Attribution
LeadsRx is a cross-channel, full-funnel marketing attribution platform. Used by mid-to-large enterprises, LeadsRx helps maximize return on ad spend and finds insights to improve customer acquisition strategies. Read more about LeadsRx
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Smartlook

4.7 (134)
Qualitative analytics for websites and mobile apps
Smartlook is a qualitative analytics solution for websites and mobile apps with always-on visitor recordings, heatmaps, automatic event tracking, and conversion funnels. Not just numbers and graphs, Smartlook will help you truly understand your users' actions. Read more about Smartlook
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Contentsquare

4.8 (111)
#1 Digital Experience Analytics Leader for Enterprise Brands
Contentsquare is the #1 cloud-based digital experience analytics platform designed to help businesses visualize and evaluate the customer journey and behavior on their website, mobile experience or app. Discover features like Session Replays, Customer Journey Mapping, Heatmaps, AI Alerts & more. Read more about Contentsquare
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UXPressia

4.7 (79)
Create customer journey maps, personas & impact maps online
UXPressia is a platform building customer maps to enhance user experience & visualization via customer journey mapping, personas & impact mapping techniques Read more about UXPressia
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Whatfix

4.6 (66)
Accelerate Digital Adoption
Whatfix helps companies deliver modern and easy onboarding, effective training and better support using in-app and contextual walkthroughs, displayed to the user at the time of need. Whatfix drives digital adoption and user enablement to enhance productivity and engagement. Read more about Whatfix
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Segment

4.6 (66)
Customer data hub
Segment collects, centralizes, organizes and analyzes all your customer data coming from multiple sources such as apps, websites, and various devices. Read more about Segment
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FullStory

4.6 (65)
Everything you need to know about your digital experience.
FullStory tells you everything you need to know about your digital experience. Deliver exceptional experiences by letting our easy-to-use, intelligent software pinpoint when, where, and how user struggle is affecting your revenue and retention. Read more about FullStory
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AiTrillion

4.9 (64)
All-in-one Marketing Automation Platform
AiTrillion is a SaaS-based Artificial Intelligence enabled, all-in-one marketing platform for eCommerce sellers. Read more about AiTrillion
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Involve.me

4.5 (63)
No-code content builder for forms, surveys, quizzes & more
involve.me is a no-code content builder for standalone and embeddable online forms, surveys, quizzes, web calculators, product finders and payment pages. Easily embed on your website or share with a simple URL. Read more about Involve.me
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Matomo

4.8 (51)
Take back control with Matomo
Choose a powerful analytics solution that respects data privacy and ownership. Matomo is the trusted analytics solution for over 1.5 million websites globally. Read more about Matomo
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GetFeedback

4.7 (49)
Send better surveys. Collect better feedback.
GetFeedback is easy-to-use online survey software designed to improve response rates. Read more about GetFeedback
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INSIDE

4.6 (41)
Cloud-based visual AI-powered customer engagement solutions.
Powerfront offers an array of products enabling businesses to flawlessly replicate in-person experiences online, helping both the company’s own clients and their end-users to drastically improve operational efficiency and effectiveness. Read more about INSIDE
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Heap

4.5 (40)
All-in-one solution for creating great digital experiences.
Heap is the only solution that shows you every action by every user on your product or site, then provides direction on the improvements that will most impact your business. With One-Click Session Replay & Autocapture, teams can quickly improve conversion, retention, and customer delight. Read more about Heap
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Feedbackly

4.2 (36)
All-in-one feedback software
Launch surveys in almost any channel you can imagine, let the feedback collect for you automatically, take action on your feedback instantly with the help of automation. Read more about Feedbackly
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Microsoft Clarity

4.8 (29)
See what your users want—with Clarity
Clarity is a free, easy-to-use tool that captures how real people actually use your site. Instant heatmaps: See at a glance which areas on your page drive the most engagement. Session recordings: Watch how people use your site. Insights: Learn what's working and what isn't. Read more about Microsoft Clarity
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Leadoo

4.7 (27)
Converting existing traffic into leads & online sales
Want to convert more sales and/or leads from your existing website traffic? Leadoo is built for one purpose: results. Leadoo, the World's first and only Lead-Driven Marketing Platform, turns your passive website visitors into qualified leads, in interactive and friendly ways. Read more about Leadoo
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Oribi

4.5 (25)
Say Goodbye To Old Marketing Analytics!
Easily understand your website results. Get the actionable info you need. Try Oribi for Free. Read more about Oribi
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LogRocket

4.9 (25)
Stop Guessing About Your Digital Experience
LogRocket combines session replay, error tracking, and product analytics – empowering software teams to create the ideal web and mobile product experience. Read more about LogRocket
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Indeemo

4.7 (24)
In-the-moment, Experience Research Platform
In-the-moment Experience Research platform for MR, UX and CX. We help you remotely research people's needs, behaviours, journeys and experiences, in context and in-the-moment. Read more about Indeemo
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Engage360

4.4 (23)
? AI-Driven Omnichannel Marketing Platform
Vizury Engage360 ia an AI-driven Omnichannel marketing platform that aims to bring efficiency in your marketing spends by integrating CRM channels like emails, notifications, messaging, chatbot apps together with paid programmatic advertising channels through social, native, display & video ads. Read more about Engage360
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Netcore Customer Engagement & Experience Platform

4.4 (22)
AI-driven omnichannel growth platform
Netcore’s customer journey mapping tool empowers marketers to build campaigns based on customer behavior and stages. Complex customer journeys can be mapped easily with drag-and-drop, and automated, and optimized on the go. You can deliver contextual messages across your channels and increase ROI. Read more about Netcore Customer Engagement & Experience Platform
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Factors.ai

4.8 (20)
Amplifying your Marketing ROI with Factors.AI
Factors.AI is Marketing Analytics and Attribution solution that helps marketing and revenue teams increase the impact of marketing on revenue Read more about Factors.ai
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Smaply

4.4 (19)
Customer experience solution with customer profile sharing
Smaply is a web-based journey mapping solution for businesses of all sizes that provides an insight into a customers experience while browsing the web that comes with features such as storyboard creations, data visualization, channel management, team collaboration, customer profiles, and more. Read more about Smaply
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MikMak

4.7 (18)
Accelerating eCommerce for Multichannel Brands
MikMak provides brands with end-to-end eCommerce analytics and consumers with multi retailer checkout experiences. Read more about MikMak
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Piwik PRO

4.7 (16)
An analytics suite focused on user privacy and data security
On-premises and private cloud storage options give you full control over your data. That allows you to safely analyze the digital user experience in more places, including post-login areas, banking and healthcare platforms, or SharePoint spaces. Read more about Piwik PRO
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Store Locator Widgets

4.9 (16)
Store locator widgets for company websites
Store Locator Widgets is a fully featured store locator tool which can be configured, customized and embedded into any website for location tracking Read more about Store Locator Widgets
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ActiveTrail

4.2 (14)
Email marketing and marketing automation platform
ActiveTrail is an email marketing and marketing automation platform with features for designing, sending and analyzing email marketing & SMS campaigns Read more about ActiveTrail
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Custellence

4.3 (14)
Customer journey mapping tools solution with mapping cards
A web-based customer engagement solution that creates customer journey mapping tools to gather information on user experiences, customer data, and overall satisfaction with features such as drag and drop editing, customizable maps, data visualization, a media library, collaboration tools, and more. Read more about Custellence
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Zoho PageSense

4.4 (13)
The Complete A/B Testing and CRO Platform
Zoho PageSense is a complete A/B testing & CRO platform used by brands around the world for increasing their website's conversion rates. Read more about Zoho PageSense
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Glassbox

4.9 (12)
Cloud-based web analytics tool for marketers.
Glassbox is a cloud-based web analytics solution, which helps businesses in finance, retail, insurance, hospitality, and other sectors track and manage customer journeys across applications. The solution offers various features such as session replays, funnel analysis, mobile app analytics, data capturing, digital record keeping, heatmaps, error... Read more about Glassbox
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Intouch Insight CX Platform

4.6 (11)
Get a 360 view of your customer experiences.
The Intouch Insight CX Platform is designed to get you the most out of your mystery shopping and operational audit programs while driving actionable insights from all customer touchpoints. Read more about Intouch Insight CX Platform
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CXMEngine

4.4 (11)
Customer Journey Solution
CXMEngine is a customer journey solution that facilitates journey orchestration, task automation, and product catalog management. Read more about CXMEngine
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Userflow

4.8 (11)
Userflow lets your whole team build in-app tours and surveys
The fastest way to fast user onboarding Userflow is the fastest and most user-friendly product tour and survey builder on the market. Read more about Userflow
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Salesforce Retail CRM

4.5 (11)
Retail management system for eCommerce businesses
Salesforce Retail CRM is a cloud-based retail management system that helps eCommerce businesses analyze shoppers’ needs and facilitate smart targeting to drive brand awareness. Marketers can utilize AI-powered bots to communicate with buyers in real-time and improve customer engagement levels. Read more about Salesforce Retail CRM
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Avion

4.8 (11)
User story mapping for product teams
Avion is a story mapping tool used by product teams. Avion helps product teams turn ideas into working software, by allowing them to build a powerful user-focused backlog and by emphasizing outcome over output. Read more about Avion
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Primary

4.2 (11)
Product lifecycle management software
Primary is a cloud-based product lifecycle management software that helps users define, ideate and document their design solutions. Read more about Primary
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DemandJump

4.6 (10)
Consumer Insights - Cross-Channel Analytics - Attribution
Channel Optimization - Consumer Research - Content Marketing Insights - Analytics Read more about DemandJump
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Centralpoint

4.6 (8)
Digital experience platform & content management solution
Centralpoint by Oxcyon is a digital experience platform & content management solution for enterprises. The cloud-based tool allows users to control knowledge, data, documents, forms, emails, learning, compliance, & more whilst also providing features for managing employees, clients & partners. Read more about Centralpoint
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