Here's our list of apps for Customer Journey Mapping Tools Software. Filters help you narrow down the results to find exactly what you’re looking for.

42 Software options

Contentsquare is the #1 cloud-based digital experience analytics platform designed to help businesses visualize and evaluate the customer journey and behavior on their website, mobile experience or app. Discover features like Session Replays, Customer Journey Mapping, Heatmaps, AI Alerts & more. Read more about Contentsquare
WebEngage is a customer data platform & marketing automation suite that makes user engagement & retention simplified and highly effective for consumer tech enterprises and SMBs. Read more about WebEngage
Dreamdata’s out-of-the-box technology gathers, joins, and cleans all revenue data, to present actionable analysis on what drives B2B revenue. This includes attribution across and between pipeline stages, tracking ROI and LTV, benchmarking growth, predicting revenue, and planning what to scale next. Read more about Dreamdata
Factors.ai is a marketing analytics platform designed to help content marketers, marketing specialists, and demand generation professionals analyze and gain insights into customer journeys using artificial intelligence. Administrators can use pre-built templates to create dashboards based on various segments and automate recurring tasks through... Read more about Factors.ai
twik analyzes tens of parameters on each visitor in real time whilst maintaining GDPR/CCPA compliancy and enables website owners to drill down into the marketing funnel of each visitor, demographics, psychographics and behavior in order to improve offerings and re-optimze your website. Read more about Twik
Miro is #1 collaborative whiteboard platform trusted by over 13M users worldwide. See your business from your customer’s point of view – and design the best experience for them. Try Miro pre-made template to start mapping in seconds! Read more about Miro
Use Heatmaps and Session Recordings to understand how users behave on your site. Insights you will get from Hotjar will help you prioritize how you build and fix your website to provide a better customer journey, which can ultimately help you increase conversions Read more about Hotjar
Pendo is a product experience platform for teams to capture product usage data and behavior, gather feedback, and influence behavior with in-app messaging Read more about Pendo
CardBoard is a cloud-based user story mapping tool that allows user teams to collaboratively visualize product ideas, user experiences and customer journeys etc, using drag and drop cards that can be arranged to describe workflows connected to third-party tracking tools like JIRA, Confluence and TFS Read more about CardBoard
LeadsRx is a cross-channel, full-funnel marketing attribution platform. Used by mid-to-large enterprises, LeadsRx helps maximize return on ad spend and finds insights to improve customer acquisition strategies. Read more about LeadsRx
Smartlook is a qualitative analytics solution for websites and mobile apps with always-on visitor recordings, heatmaps, automatic event tracking, and conversion funnels. Not just numbers and graphs, Smartlook will help you truly understand your users' actions. Read more about Smartlook
Lucky Orange is an all-in-one conversion optimization suite that helps website owners identify drop-offs in the conversion process using dynamic heatmaps, visitor recordings, form analytics, live chat, and polls Read more about Lucky Orange
UXPressia is a platform building customer maps to enhance user experience & visualization via customer journey mapping, personas & impact mapping techniques Read more about UXPressia
FullStory tells you everything you need to know about your digital experience. Deliver exceptional experiences by letting our easy-to-use, intelligent software pinpoint when, where, and how user struggle is affecting your revenue and retention. Read more about FullStory
Powerfront offers an array of products enabling businesses to flawlessly replicate in-person experiences online, helping both the company’s own clients and their end-users to drastically improve operational efficiency and effectiveness. Read more about INSIDE
Heap helps digital experience owners quickly surface blind spots where users struggle or drop off in multi-step digital journeys, so that product and marketing teams know where to make the most impactful improvements to the digital product or website. Read more about Heap
Vizury Engage360 ia an AI-driven Omnichannel marketing platform that aims to bring efficiency in your marketing spends by integrating CRM channels like emails, notifications, messaging, chatbot apps together with paid programmatic advertising channels through social, native, display & video ads. Read more about Engage360
Easily understand your website results. Get the actionable info you need. Try Oribi for Free. Read more about Oribi
Smaply is a web-based journey mapping solution for businesses of all sizes that provides an insight into a customers experience while browsing the web that comes with features such as storyboard creations, data visualization, channel management, team collaboration, customer profiles, and more. Read more about Smaply
A web-based customer engagement solution that creates customer journey mapping tools to gather information on user experiences, customer data, and overall satisfaction with features such as drag and drop editing, customizable maps, data visualization, a media library, collaboration tools, and more. Read more about Custellence
On-premises and private cloud storage options give you full control over your data. That allows you to safely analyze the digital user experience in more places, including post-login areas, banking and healthcare platforms, or SharePoint spaces. Read more about Piwik PRO
LiaCX is a CX (customer experience) intelligence platform that helps you listen, interpret, and act on customer & operational data. Drive change, increase efficiency, improve business outcomes. Read more about LiaCX
Channel Optimization - Consumer Research - Content Marketing Insights - Analytics Read more about DemandJump
The fastest way to fast user onboarding Userflow is the fastest and most user-friendly product tour and survey builder on the market. Read more about Userflow
PowerReviews is a reviews management software that lets brands and retailers collect, display and syndicate customer ratings or reviews, and answer customer questions. It helps reach customers at the moment of purchase and help to drive traffic, increase sales and create actionable insights. Read more about PowerReviews
Centralpoint by Oxcyon is a digital experience platform & content management solution for enterprises. The cloud-based tool allows users to control knowledge, data, documents, forms, emails, learning, compliance, & more whilst also providing features for managing employees, clients & partners. Read more about Centralpoint
Cooperate is a marketing project management app. The cloud-based platform is designed to help users align marketing & sales, manage global, as well as local, marketing efforts, setup & track goals, & track people, content, assets & campaigns in one place. Read more about Cooperate
Odyssey Attribution is a cloud-based marketing attribution solution that integrates with Google Analytics, which assists advertisers with ad spend recommendations and channel management. Key features include traffic analytics, campaign management, ad spend recommendations, and custom dashboards. Read more about Odyssey Attribution
Where to Buy is designed to help businesses display information related to products’ pricing and nearest store locations to consumers using customizable web pages. It enables organizations to map customer journeys and communicate with brand managers, retailers, and clients via a unified platform. Read more about Where to Buy
MagNews is a solution for managing the customer journey and improving customer value,starting from overall strategy definition, journey design to single activities and campaign execution in a continuous cycle of measurement and improvement. Read more about MagNews
Webtrekk is a digital intelligence and marketing analytics software that gives you complete control over your online digital marketing reports and portfolio. Webtrekk provides valuable insights and KPI's needed to help maximize your enterprises online performances and business development potential, along with search engine optimization and online... Read more about Webtrekk
SatisMeter is an in-app feedback solution that collects NPS data based on distinc usage patterns from web and mobile apps, as well as email Read more about SatisMeter
CFN Insight is a web-based customer experience solution for businesses of all sizes that provides features such as a customer journey map, data visualization, scorecarding, and training courses to ensure teams are up to date on all aspects of a customer's experience with their product. Read more about CFN Insight
Customer Journey Mapping, Persona Mapping, Empathy Mapping, Business Model Canvas, Ideation Management, and Task Management. Read more about CXDeployer
ClosePlan helps enterprise B2B sales teams drive qualified opportunities to close. Built natively in Salesforce, ClosePlan tools enable rigorous qualification, relationship mapping and playbooks for a best practice sales process to operationalize and reinforce any sales methodology. Read more about ClosePlan
EasySend is a digital application building software that helps businesses create claims, policies, P&C on-boarding forms, loan agreements and more on a centralized platform. Employees can use the drag-and-drop interface and pre-built components to build custom forms and agreements. Read more about EasySend
Mapp Cloud is a digital marketing platform that harnesses the power of your data, providing a 360° customer view coupled with actionable insights and campaign orchestration tools to effectively reach each individual customer. Read more about Mapp Cloud
Jogogo is a web-based customer journey and analytics solution for businesses of all sizes that assists brick and mortar shops with a customers' buying experience with features such as location tracking, customer timeslines, customer profiles, bounce rate calculations, and a real-time data platform. Read more about Jogogo
Kitewheel is a cloud-based customer journey orchestration platform for businesses in industries including retail, travel, hospitality, banking, and more. The platform utilizes artificial intelligence (AI), machine learning, and advanced analytics to help businesses map their ideal customer journey. Read more about Kitewheel
Be Informed is a platform for the automatic creation of customer journeys. Predefined decision-making models and actions ensure that the customer reaches their goal. It automates complex processes, including compliance with business rules and legislation. Read more about Be Informed
Reveal is a Customer Value Optimization Platform that helps merchants understand and predict their customers' behavior to improve Customer Lifetime Value. Read more about REVEAL
Cemantica is a powerful modular platform for users to manage customer experience (CX) programs, build customer journey maps, and integrate voice of the customer (VoC data) all in one Read more about CEMantica

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