Here's our list of apps for Customer Journey Mapping Tools Software. Filters help you narrow down the results to find exactly what you’re looking for.

80 Software options

WebEngage is a customer data platform & marketing automation suite that makes user engagement & retention simplified and highly effective for consumer tech enterprises and SMBs. Read more about WebEngage
Smartlook is a qualitative analytics solution for websites and mobile apps with always-on visitor recordings, heatmaps, automatic event tracking, and conversion funnels. Not just numbers and graphs, Smartlook will help you truly understand your users' actions. Read more about Smartlook
Customer Journey Mapping Tools help your business drive individualized experiences at scale – with absolutely zero code. Read more about LeadSquared
Dreamdata’s out-of-the-box technology gathers, joins, and cleans all revenue data, to present actionable analysis on what drives B2B revenue. This includes attribution across and between pipeline stages, tracking ROI and LTV, benchmarking growth, predicting revenue, and planning what to scale next. Read more about Dreamdata
Netcore’s customer journey mapping tool empowers marketers to build campaigns based on customer behavior and stages. Complex customer journeys can be mapped easily with drag-and-drop, and automated, and optimized on the go. You can deliver contextual messages across your channels and increase ROI. Read more about Netcore
Factors.AI is Marketing Analytics and Attribution solution that helps marketing and revenue teams increase the impact of marketing on revenue Read more about Factors.ai
Reveall is a customer insights hub where UX and product teams rally around the customer to turn their research and insights into clear product decisions. By sharing findings and reports, collaborating on insights, and mapping your customer journey, Reveall helps businesses become customer-led, so they can build and deliver product experiences. Read more about Reveall
Mailchimp is a marketing automation platform that allows users to create, send & analyze email & ad campaigns, with email templates, landing pages, and a mobile app Read more about Mailchimp
Miro is #1 collaborative whiteboard platform trusted by over 13M users worldwide. See your business from your customer’s point of view – and design the best experience for them. Try Miro pre-made template to start mapping in seconds! Read more about Miro
Marketo Engage provides a complete marketing software platform to businesses of all sizes with tools for marketing automation, campaign management, & lead nurturing Read more about Marketo Engage
Use Heatmaps and Session Recordings to understand how users behave on your site. Insights you will get from Hotjar will help you prioritize how you build and fix your website to provide a better customer journey, which can ultimately help you increase conversions Read more about Hotjar
Pendo is a product experience platform for teams to capture product usage data and behavior, gather feedback, and influence behavior with in-app messaging Read more about Pendo
CardBoard is a cloud-based user story mapping tool that allows user teams to collaboratively visualize product ideas, user experiences and customer journeys etc, using drag and drop cards that can be arranged to describe workflows connected to third-party tracking tools like JIRA, Confluence and TFS Read more about CardBoard
LeadsRx is a cross-channel, full-funnel marketing attribution platform. Used by mid-to-large enterprises, LeadsRx helps maximize return on ad spend and finds insights to improve customer acquisition strategies. Read more about LeadsRx
Lucky Orange is an all-in-one conversion optimization suite that helps website owners identify drop-offs in the conversion process using dynamic heatmaps, visitor recordings, form analytics, live chat, and polls Read more about Lucky Orange
Contentsquare is the #1 cloud-based digital experience analytics platform designed to help businesses visualize and evaluate the customer journey and behavior on their website, mobile experience or app. Discover features like Session Replays, Customer Journey Mapping, Heatmaps, AI Alerts & more. Read more about Contentsquare
UXPressia is a platform building customer maps to enhance user experience & visualization via customer journey mapping, personas & impact mapping techniques Read more about UXPressia
FullStory tells you everything you need to know about your digital experience. Deliver exceptional experiences by letting our easy-to-use, intelligent software pinpoint when, where, and how user struggle is affecting your revenue and retention. Read more about FullStory
AiTrillion is a SaaS-based Artificial Intelligence enabled, all-in-one marketing platform for eCommerce sellers. Read more about AiTrillion
involve.me is a no-code content builder for standalone and embeddable online forms, surveys, quizzes, web calculators, product finders and payment pages. Easily embed on your website or share with a simple URL. Read more about Involve.me
GetFeedback is easy-to-use online survey software designed to improve response rates. Read more about GetFeedback
Choose a powerful analytics solution that respects data privacy and ownership. Matomo is the trusted analytics solution for over 1.5 million websites globally. Read more about Matomo
Powerfront offers an array of products enabling businesses to flawlessly replicate in-person experiences online, helping both the company’s own clients and their end-users to drastically improve operational efficiency and effectiveness. Read more about INSIDE
Launch surveys in almost any channel you can imagine, let the feedback collect for you automatically, take action on your feedback instantly with the help of automation. Read more about Feedbackly
Heap helps digital experience owners quickly surface blind spots where users struggle or drop off in multi-step digital journeys, so that product and marketing teams know where to make the most impactful improvements to the digital product or website. Read more about Heap
Want to convert more sales and/or leads from your existing website traffic? Leadoo is built for one purpose: results. Leadoo, the World's first and only Lead-Driven Marketing Platform, turns your passive website visitors into qualified leads, in interactive and friendly ways. Read more about Leadoo
Easily understand your website results. Get the actionable info you need. Try Oribi for Free. Read more about Oribi
LogRocket is a cloud-based and on-premise logging and session replay platform for JavaScript applications, which helps businesses track UX problems and analyze as well as remediate the root causes of bugs. Read more about LogRocket
Vizury Engage360 ia an AI-driven Omnichannel marketing platform that aims to bring efficiency in your marketing spends by integrating CRM channels like emails, notifications, messaging, chatbot apps together with paid programmatic advertising channels through social, native, display & video ads. Read more about Engage360
Clarity is a free, easy-to-use tool that captures how real people actually use your site. Instant heatmaps: See at a glance which areas on your page drive the most engagement. Session recordings: Watch how people use your site. Insights: Learn what's working and what isn't. Read more about Microsoft Clarity
Smaply is a web-based journey mapping solution for businesses of all sizes that provides an insight into a customers experience while browsing the web that comes with features such as storyboard creations, data visualization, channel management, team collaboration, customer profiles, and more. Read more about Smaply
MikMak provides brands with end-to-end eCommerce analytics and consumers with multi retailer checkout experiences. Read more about MikMak
A web-based customer engagement solution that creates customer journey mapping tools to gather information on user experiences, customer data, and overall satisfaction with features such as drag and drop editing, customizable maps, data visualization, a media library, collaboration tools, and more. Read more about Custellence
On-premises and private cloud storage options give you full control over your data. That allows you to safely analyze the digital user experience in more places, including post-login areas, banking and healthcare platforms, or SharePoint spaces. Read more about Piwik PRO
CXMEngine is a customer journey solution that facilitates journey orchestration, task automation, and product catalog management. Read more about CXMEngine
Primary is a cloud-based product lifecycle management software that helps users define, ideate and document their design solutions. Read more about Primary
The Intouch Insight CX Platform is designed to get you the most out of your mystery shopping and operational audit programs while driving actionable insights from all customer touchpoints. Read more about Intouch Insight CX Platform
Channel Optimization - Consumer Research - Content Marketing Insights - Analytics Read more about DemandJump
Avion is a story mapping tool used by product teams. Avion helps product teams turn ideas into working software, by allowing them to build a powerful user-focused backlog and by emphasizing outcome over output. Read more about Avion
The fastest way to fast user onboarding Userflow is the fastest and most user-friendly product tour and survey builder on the market. Read more about Userflow
Salesforce Retail CRM is a cloud-based retail management system that helps eCommerce businesses analyze shoppers’ needs and facilitate smart targeting to drive brand awareness. Marketers can utilize AI-powered bots to communicate with buyers in real-time and improve customer engagement levels. Read more about Salesforce Retail CRM
Centralpoint by Oxcyon is a digital experience platform & content management solution for enterprises. The cloud-based tool allows users to control knowledge, data, documents, forms, emails, learning, compliance, & more whilst also providing features for managing employees, clients & partners. Read more about Centralpoint
PowerReviews is a reviews management software that lets brands and retailers collect, display and syndicate customer ratings or reviews, and answer customer questions. It helps reach customers at the moment of purchase and help to drive traffic, increase sales and create actionable insights. Read more about PowerReviews
Wigzo is a no-code customer data platform with smart marketing automation capabilities for e-commerce growth. Its powerful automation workflows deliver performance-driven personalization across all channels and help retain more customers with better CLTV. Read more about Wigzo
Cooperate is a marketing project management app. The cloud-based platform is designed to help users align marketing & sales, manage global, as well as local, marketing efforts, setup & track goals, & track people, content, assets & campaigns in one place. Read more about Cooperate
Odyssey Attribution is a cloud-based marketing attribution solution that integrates with Google Analytics, which assists advertisers with ad spend recommendations and channel management. Key features include traffic analytics, campaign management, ad spend recommendations, and custom dashboards. Read more about Odyssey Attribution
twik analyzes tens of parameters on each visitor in real time whilst maintaining GDPR/CCPA compliancy and enables website owners to drill down into the marketing funnel of each visitor, demographics, psychographics and behavior in order to improve offerings and re-optimze your website. Read more about Twik
SatisMeter is a customer feedback tool that helps you keep an eye on customer satisfaction (NPS), monitor your product performance, and help your business grow. Read more about SatisMeter
Where to Buy is designed to help businesses display information related to products’ pricing and nearest store locations to consumers using customizable web pages. It enables organizations to map customer journeys and communicate with brand managers, retailers, and clients via a unified platform. Read more about Where to Buy
Magnews is a solution for managing the customer journey and improving customer value,starting from overall strategy definition, journey design to single activities and campaign execution in a continuous cycle of measurement and improvement. Read more about magnews

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