Here's our list of apps for Customer Journey Mapping Tools Software. Filters help you narrow down the results to find exactly what you’re looking for.

24 apps
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WebEngage is a multi-channel B2C marketing automation cloud
WebEngage, B2C marketing cloud for cross-channel user engagement across channels like Email, SMS, Onsite, Mobile Push/In-app messaging and Browser Push. Read more about WebEngage
Qualitative analytics for websites and mobile apps
Smartlook is a qualitative analytics solution for websites and mobile apps with always-on visitor recordings, heatmaps, automatic event tracking, and conversion funnels. Not just numbers and graphs, Smartlook will help you truly understand your users' actions. Read more about Smartlook
Multichannel marketing attribution for B2B & B2C
LeadsRx provides online & offline marketing attribution in B2B and B2C enterprises that tracks campaign performance across all marketing touchpoints Read more about LeadsRx
Behavior Analytics for any business selling online.
Hotjar makes it easy to go beyond traditional web analytics & understand what people are really doing on your site. Read more about Hotjar
Web-based collaborative user story and journey mapping tool
CardBoard is a cloud-based user story mapping tool that allows user teams to collaboratively visualize product ideas, user experiences and customer journeys etc, using drag and drop cards that can be arranged to describe workflows connected to third-party tracking tools like JIRA, Confluence and TFS Read more about CardBoard
Product usage & behavior data capture
Pendo is a product experience platform for teams to capture product usage data and behavior, gather feedback, and influence behavior with in-app messaging Read more about Pendo
Most advanced analytics & engagement platform
At Mixpanel, our mission is to increase the rate of innovation. Through our powerful analytics platform, companies can analyze how and why their users engage, convert, and retain across web, mobile, and smart devices. And then use that data to improve their business and products. Read more about Mixpanel
All-in-one conversion optimization suite for website owners
Lucky Orange is an all-in-one conversion optimization suite that helps website owners identify drop-offs in the conversion process using dynamic heatmaps, visitor recordings, form analytics, live chat, and polls Read more about Lucky Orange
Create customer journey maps, personas & impact maps online
UXPressia is a platform building customer maps to enhance user experience & visualization via customer journey mapping, personas & impact mapping techniques Read more about UXPressia
Say Goodbye To Old Marketing Analytics!
Data is not the goal, more conversions is! With Oribi, you know what visitors are doing on your site and easily optimize their journeys. An extremely easy interface, a smart algorithm, and the right set of features make Oribi your tool to monitor, analyze, optimize, and share your marketing efforts. Read more about Oribi
Customer journey mapping tools solution with mapping cards
A web-based customer engagement solution that creates customer journey mapping tools to gather information on user experiences, customer data, and overall satisfaction with features such as drag and drop editing, customizable maps, data visualization, a media library, collaboration tools, and more. Read more about Custellence
An analytics suite focused on user privacy and data security
Piwik PRO is the first privacy-oriented alternative to Google Analytics. Created in 2013, Piwik PRO Analytics Suite allows for tracking web, app, product and intranet behavior of users. The platform ensures compliance with strict EU, US, Chinese and Russian data protection laws. Read more about Piwik PRO
Consumer Insights - Cross-Channel Analytics - Attribution
Channel Optimization - Consumer Research - Content Marketing Insights - Analytics Read more about DemandJump
Customer insight surveys and analysis
Qualaroo is a customer feedback software that helps to gather and understand customer insights through targeted website surveys and analytics. Read more about Qualaroo
Ratings & Review Software
PowerReviews is a ratings and reviews management software. It helps more than 1,000 brands and retailers collect, display and syndicate customer ratings and reviews, and answer customer questions. Ratings, reviews and Q&A allow companies to reach customers at the moment of purchase and help to drive traffic, increase sales and create actionable... Read more about PowerReviews
Marketing Project Management App
Cooperate is a marketing project management app. The cloud-based platform is designed to help users align marketing & sales, manage global, as well as local, marketing efforts, setup & track goals, & track people, content, assets & campaigns in one place. Read more about Cooperate
Customer experience solution with customer profile sharing
Smaply is a web-based journey mapping solution for businesses of all sizes that provides an insight into a customers experience while browsing the web that comes with features such as storyboard creations, data visualization, channel management, team collaboration, customer profiles, and more. Read more about Smaply
The Sales Execution Platform for Enterprise B2B Sales Teams
ClosePlan helps enterprise B2B sales teams drive qualified opportunities to close. Built natively in Salesforce, ClosePlan tools enable rigorous qualification, relationship mapping and playbooks for a best practice sales process to operationalize and reinforce any sales methodology. Read more about ClosePlan Suite
Europe's Independent Premium Customer Analytics Platform
Webtrekk is a digital intelligence and marketing analytics software that gives you complete control over your online digital marketing reports and portfolio. Webtrekk provides valuable insights and KPI's needed to help maximize your enterprises online performances and business development potential, along with search engine optimization and online... Read more about Webtrekk
Real-time business intelligence and website optimization
twik is an automated website optimization tool that utilizes AI and machine learning to help businesses create an engaging visitor experience by monitoring and updating content in real-time. Features include popups, bots, conversion tracking, currency converters, call-to-action widgets, and more. Read more about twik
Onboarding, training, and knowledge management software
Simpo is a cloud-based platform that helps businesses facilitate onboarding processes by providing personalized training materials and relevant information to candidates. Applicants can use the dashboard to view available vacancies, share posts, images, and videos on the timeline. Read more about Simpo
In-app feedback platform for collecting NPS data
SatisMeter is an in-app feedback solution that collects NPS data based on distinc usage patterns from web and mobile apps, as well as email Read more about SatisMeter
Customer experience software with journey mapping tools
CFN Insight is a web-based customer experience solution for businesses of all sizes that provides features such as a customer journey map, data visualization, scorecarding, and training courses to ensure teams are up to date on all aspects of a customer's experience with their product. Read more about CFN Insight
Customer Journey Mapping tool with zone location tracking
Jogogo is a web-based customer journey and analytics solution for businesses of all sizes that assists brick and mortar shops with a customers' buying experience with features such as location tracking, customer timeslines, customer profiles, bounce rate calculations, and a real-time data platform. Read more about Jogogo