Here's our list of apps for Knowledge Management Software. Filters help you narrow down the results to find exactly what you’re looking for.
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346 Software options
Helpjuice is a web-based knowledge base software that helps small, mid-size and large businesses centralize all relevant content to help employees & customers
Read more about Helpjuice
Confluence is knowledge management software with flexible customization, organization, and a powerful search engine, empowering collaboration and innovation.
Read more about Confluence
With Zoho Desk, create Multi-brand SEO friendly knowledge base articles on cloud for each of your brand to answer your customers FAQ's for faster answers and fewer tickets. This saves your team work on responding to simple questions, and leaves more time to help customers with tricky problems.
Read more about Zoho Desk
Freshservice helps you build a powerful knowledge base with the most frequently asked questions that plague your service desk. And all this in minutes!
Read more about Freshservice
LiveAgent is the ultimate help desk and company knowledge management solution. It helps businesses create external and internal knowledge bases and offers many other must-have features. LiveAgent is a leader in delivering customer satisfaction.
Start with a 14-Day free trial, no credit card required
Read more about LiveAgent
Bitrix24 is a leading FREE social knowledge management and collaboration platform used by over 12 million companies worldwide. Available in cloud and on-premise with open source code access. Share and discuss ideas, manage knowledge, manage projects and do more with Bitrix24!
Read more about Bitrix24
Document360 is a knowledge base platform which enables users to create and publish self-service knowledge bases or help centers using documentation, categorization, editing, and branding tools like markdown support, version management and rollback, preview functionality, and more.
Read more about Document360
Powerful knowledge management solution that helps you bring in both crowd-sourced knowledge and content created by the internal team into a central knowledge hub. Promote self-service, enable personalized content discovery, and gain better customer insights. Get started free with your custom domain.
Read more about Bettermode
The frontline "how-to" app for collaborative and connected work at scale.
Read more about SwipeGuide
Galisto is a cloud-based knowledge sharing solution designed to help businesses exchange relevant information & facilitate collaboration across teams. It lets users organize content in entries & subjects according to date & time, as well as merge them permanently or temporarily for overview.
Read more about Galisto
SaaS or On-Premises Deployment
Auto Ticket Creation & Assignment
Categories, Sub-Cat, Levels & Tags
Priority, Levels and SLA
Advanced Search Filters
Fully Customizable
Predefined Search filters
Email Templates
Automate scenarios
Read more about TIKTING
Wix is a website building & publishing platform which helps users create professional websites exactly the way they want, with a drag & drop website editor
Read more about Wix
SharePoint is a collaboration & content management platform which can be used to build portals, collaboration sites, & also content management sites
Read more about Microsoft SharePoint
Create a dynamic informational database your whole team can contribute to while they work with flexible knowledge management software so important material never gets lost when people move between teams or roles. Then easily find what you need with custom statuses, hashtags, and filters.
Read more about monday.com
Zendesk offers a smart knowledge base for self-service that integrates seamlessly into its help desk software. It can be used internally by agents for quick resolutions, and externally by customers. Companies that use Zendesk's knowledge base software can reduce support costs by 50%.
Read more about Zendesk Suite
Freshdesk helps businesses effectively document solutions using an easy-to-build and completely customizable knowledge base.
Read more about Freshdesk
Notion is a project and workflow management solution that helps businesses streamline operations related to goal setting, status tracking, lead management, and more on a centralized platform. It enables users to utilize the drag-and-drop interface to organize, rearrange, and develop ideas or plans.
Read more about Notion
TeamSupport's Support software is specifically designed to provide businesses with the context needed to effectively meet their customers' needs. Through an innately collaborative platform, Support ensures unified customer experiences that are positive and healthy.
Read more about TeamSupport
Yammer is a private enterprise social networking solution that enables employees to collaborate securely across time and distance. Yammer provides a single, secure platform on which companies can share information, resources and business applications
Read more about Yammer
Use Salesforce Service Cloud to create a cloud-based knowledge base for both agents & customers. Update & maintain articles based on industry best practices.
Read more about Salesforce Service Cloud
Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular Jira platform that unlocks high-velocity teams. Empowered teams can deliver great, coordinated service experiences, without the complexity of traditional ITSM.
Read more about JIRA Service Management
SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.
Read more about SolarWinds Service Desk
TalentLMS is the LMS built for success and makes managing and sharing your org’s collective knowledge simple. Create courses easily, and store and organize them in a single, accessible place. Now, your teams are no longer in the dark.
Read more about TalentLMS
Trainual helps growing businesses build better teams and scale faster by providing one central app for documenting processes and SOPs, then automating onboarding and training. Capture every process, policy, and procedure in one place and turn best practices into standard practices.
Read more about Trainual
Transform agent productivity, enhance end-user experience, and drive value across your organization, with multi-layered service management, built-in asset management, and advanced automation & orchestration.
Read more about SysAid
Create an easy-to-navigate knowledge base to capture your team's most valuable information and organize it into a shared knowledge hub.
Read more about Flowlu
Restrict outsiders from viewing company-sensitive information with a secure app that handles all file types and keeps them in-house.
Read more about Connecteam
Jolt helps you master storage, distribution, & access to proprietary information. Instantly distribute information to your entire team, specific roles, or just one individual with the click of a button from anywhere. Lower training times & reduce distribution costs & employee churn.
Read more about Jolt
Caspio is the world’s leading LOW-CODE platform for building online database applications without having to write code.
Read more about Caspio
Create decision tree driven interactive guides for customer service that integrate with your CRM system & help improve consistency & quality of service.
Read more about Yonyx
KnowledgeOwl is knowledge management and documentation software used to create knowledge bases. It allows you to create and share online manuals, handbooks, help pages, user guides, software documentation and more. Users can create online portals, manuals, and help sites for customers and employees.
Read more about KnowledgeOwl
Bloomfire makes it simple to find and share knowledge across teams and organizations. By bringing all company knowledge into one secure, searchable platform, Bloomfire helps teams stay aligned, work efficiently, and make informed decisions.
Read more about Bloomfire
Help Scout is a customer support platform built for growing teams to deliver top-notch customer service. When you sign up, you get access to an entire suite of tools — including shared inbox, knowledge base, and live chat software — all built to help you create the best customer experience possible.
Read more about Help Scout
Quip is a new way to manage your team's documents that also combines documents, spreadsheets, to-do's, and chat in one seamless experience.
Read more about Quip
ManageEngine ServiceDesk Plus is a help desk software and asset management tool for small, mid-size & large enterprises to manage and troubleshoot IT requests
Read more about ManageEngine ServiceDesk Plus
Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture
Read more about Genesys Cloud CX
HelpCrunch's Knowledge base software is a top-rated solution for knowledge management and self-service customer support.
Other Features:
- Live Chat
- Auto Messages
- Email Marketing
- Help Desk
- Popups
- Mobile apps
- Chat Bot (coming soon).
Try HelpCrunch for free for 14 days!
Read more about HelpCrunch
IT Glue is a cloud-based, SOC 2-compliant IT documentation solution which is designed to help MSPs manage documentation and reduce time spent searching for information. The platform offers flexible asset tracking, relationship mapping, documentation automation, workflows, checklists, and more.
Read more about IT Glue
Knowledge at your fingertips allows you to respond quicker and improve the efficiency of your support team, freeing up resources to tackle tougher issues. Benefit from key features like: knowledge categorization, custom forms & fields, document themes & templates, WYSIWYG editor, and more.
Read more about Vivantio
livepro is a cloud-based knowledge management solution designed to improve customer experience & staff engagement. The knowledge base can be used by every business department including HR, contact center agents and training departments, and set up for customer self-service to reduce support tickets.
Read more about livepro
Nimbus Note is a working hub for teams and clients. It can be used as a solution for collaboration and knowledge management.
The Nimbus workspaces serve as back-offices for teams, and no-code websites Nimbus Portals help to collaborate with clients.
Read more about Nimbus Note
GreenRope is a scalable CRM & marketing automation tool, enabling businesses to consolidate sales, marketing and operations data, in order to streamline & grow their business. The cloud-based platform contains modules for sales, marketing, and operations to close deals, gain leads, and collaborate.
Read more about GreenRope
MangoApps is a knowledge management platform that helps you create a unified employee experience and keep everyone on the same page.
Read more about MangoApps
Capture, develop and share knowledge within our organization.
Read more about SkyPrep
HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more.
Read more about HubSpot Service Hub
ServiceNow Customer Service Management (CSM) is a comprehensive product designed simplify and improve the customer service experience. With CSM, companies can streamline their processes, automate their workflows, and provide self-service options for customers to engage on their channel of choice.
Read more about ServiceNow Customer Service Management
Paperpile is a knowledge management software designed to help businesses synchronize the research library with multiple devices. Administrators can utilize the search functionality to find papers in real-time on a unified interface.
Read more about Paperpile
LiquidText brings all documents with your highlights, annotations, observations and notes into a unified workspace and allows you to make live connections among, between and within anything in the project by just drawing lines.
Read more about LiquidText
EisenVault is a document management and storage solution that can be deployed on-premise or within the Microsoft Azure cloud. The platform allows users to securely store, encrypt, and edit documents, as well as organize folders and department workspaces to facilitate collaboration.
Read more about EisenVault
Easily share information and build knowledge with eXo Platform and its collaborative knowledge management features.
Read more about eXo Platform
