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Here's our list of apps for Customer Support Software. Filters help you narrow down the results to find exactly what you’re looking for.
Vivantio provides customer service teams a flexible service optimization solution to meet and exceed customer expectations. Our platform combines CRM capabilities with the power of enterprise-level features so B2B service teams can improve service while reducing costs and serving happier customers.
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Free yourself from tracking your company's issues across spreadsheets and email. Issuetrak allows you to manage everything, from issue creation to resolution to reporting. With multiple hosting options and customized pricing, there's no better time to get on 'trak.
Read more about Issuetrak
Textline is a plug-and-play text messaging software designed to help businesses securely communicate with clients using various phone numbers. The Health Insurance Portability and Accountability Act (HIPAA)-compliant platform enables healthcare providers to obtain, document, and store patient consent using built-in automation capabilities.
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PhaseWare's Tracker product suite is the premiere customer service and support software solution for those looking for configurability. Top features include: visual workflows, automated business rules, powerful reporting tools, and performance management tools.
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Lucky Orange is an all-in-one conversion optimization suite that helps website owners identify drop-offs in the conversion process using dynamic heatmaps, visitor recordings, form analytics, live chat, and polls
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Sprinkl offers social media management products to help brands improve their presence on social media, increasing engagement, improving insight and becoming more strategic. It is a social experience management platform with a suite of apps to ensure brand consistency among customers and staff.
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Obtain a cloud customer service system with the backend ticketing, knowledge base and case management functionality at an affordable monthly cost. NABD allows small and medium companies to efficiently support a customer from anywhere, at any time, regardless of the channel via which the customer is reaching out for support(web portal, email,...
Read more about NABD System
Deskpro is multi-channel helpdesk software that can be Cloud or self-hosted. The helpdesk app includes using filters, custom fields, macros, quick replies, labels, triggers and notes. You can also use Deskpro to generate self-help content for your clients. Other features of the app include live chat, customer feedback and suggestion tools, custom...
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With an Acobot live chat robot you can answer customer questions instantly, with a human touch and turn them into paying customers like never before. Acobot is fully automated. It works 24 hours a day, seven days a week, even when you go to the beach.
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Teckst is a cloud-based SMS and texting marketing solution for contact centers and customer service companies with a range of features including Facebook Messenger and WeChat connectivity, SMS/MMS, active ticket status tracking, desktop and audio notifications, single sign-on, and more
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VidGrid is an interactive video management software designed to help businesses record videos and improve participants' engagement through in-video questions, surveys, polls, and call-to-action. Administrators can monitor users' behavior and organize captured videos in multiple folders.
Read more about ilos
Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channels to increase CSAT and lower cost.
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Freshcaller is a modern phone system for customer support. Freshcaller's cloud-based architecture brings together features like IVR, Smart Escalations, Voicebots, Customizable Performance Reporting to set up customer support operations. Freshcaller offers phone numbers in 90+ countries.
Read more about Freshdesk Contact Center
C-Desk is a cloud-based help desk software that provides businesses with tools to manage service requests and facilitate communication across teams. Administrators can create multiple service categories, assign them to specific employees or departments & receive notifications about overriding SLAs.
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SupportBee is simple and usable. There is no learning curve when switching to SupportBee.
Our understanding of customer support has evolved over the decade that we have been in business and with it, our customer service.
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Need to have customers log in and view or update their information? Self-service knowledge base with answers and log tickets? Consume documentation or download updates? Magentrix can help.
Read more about Magentrix
Wix Answers is a unified customer support solution that enables making and taking calls from the same tab you use to answer tickets, chat with customers and share knowledge. with custom help widgets you can support customers from anywhere, with a click-away help article, forms or call back request.
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Casengo’s cloud application for customer support empowers online retailers and other small businesses to respond to customer questions faster and better than ever. One team inbox for customer chats, emails and social media posts. Improve your helpdesk!
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ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk & a social toolbar for website customer communications. Support agents can answer queries, transfer tickets, respond to social media posts, & collaborate with one another using ClickDesk.
Read more about ClickDesk
Mi4biz is a cloud-based, end-to-end issue management solution which offers omni-channel communication, escalation, automated workflows & advanced reporting capabilities. The platform allows users to create issue-specific workflows, assign tasks, track performance, identify route causes, and more.
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Blitzz is a video-powered support platform which allows users to visualize customer problems, organize inquiries, collaborate, exchange documents & more. Blitzz is designed for field services such as electronic engineers, insurance providers, medical equipment technicians, IT specialists & more.
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The Vocalcom Cloud contact center has changed the way companies interact with customers, by making world-class technology accessible to any company. Its contact center software equips businesses of all sizes with a new view into customer relationships so that agents can deliver personalized service.
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Sparkcentral offers a SaaS platform for digital customer support: listen, support and engage with your customers on channels they love. It's easy to use and integrates seamlessly with other external platforms or software. Trusted by clients such as Zappos, Netflix, Air Canada, Slack,...
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SmartSupport is a knowledge management platform that combines knowledge base, community forums, and help desk capabilities. Search engine, internal/external kb moderator tools, workflows, ticketing, custom forms, editor, article templates and snippets, statistics reporting, drafts and much more.
Read more about Enghouse eKMS
InfoServ CRM, integrated Call Center, Help Desk & CRM software solution, is a powerful tool to attract, retain, and delight customers and grow your company into a customer-centric organization.
Read more about InfoServ
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