Customer Support Software - Page 3

Save time and resources by eliminating duplicate inquiries. Utilize Answerbase’s self-help to effectively scale your support offerings. Read more about Answerbase

RingCentral Engage Digital, formerly Dimelo Digital, is a unified platform for customer service teams to manage all digital customer care channels and conversations, including email, social networks, chat, and mobile. It is best suited for companies with a minimum of 100 employees. Read more about RingCentral Engage Digital

OBI Engage is a cloud-based solution, which helps businesses automate processes related to customer support and social media management across digital channels to increase customer engagement. It lets users monitor social mentions across the web & take action to improve brand loyalty. Read more about OBI Engage

VSight Remote is a cloud-based remote assistance software that provides field technicians with various augmented reality (AR) tools to facilitate team communication and collaboration across maintenance repair operations (MRO). Businesses can share files and images with users in various formats. Read more about VSight Remote

Surfly is a secure co-browsing and collaboration technology that lets you upgrade any conversation, from any channel. Instantly innovate your existing online interactions without changing your original application or installing software. Read more about Surfly

Viewabo visual support software lets customer support personnel access customer smartphone cameras for real-time remote visual support with one-click mobile screen share without having customers download an app. Read more about Viewabo

Interakt provides businesses with a scalable infrastructure that they need to expand and grow. It can be easily integrated with Shopify, Instamojo, & other popular e-stores, CRMs, payment gateways, and business apps like WooCommerce, Zoho, Google Sheets, Razorpay, PayU, Pabbly etc., making it the on Read more about Interakt

Respond.io is a marketing, sales & support inbox platform that powers the future of business communications by connecting customers from any channel such as WhatsApp, Telegram, LINE, Viber & even email to be responded to from one centralized dashboard by teams of all sizes. Read more about respond.io

SearchUnify is a leading unified cognitive platform that powers enterprise search and fuels a suite of AI-powered products for a future-proof customer self-service and support. Read more about SearchUnify

Modern customer support solutions for ecommerce stores. Deep integration with Shopify, Magento, WooCommerce. One platform for all support channels - Email, Live Chat, Facebook, Instagram, WhatsApp & Phone. Instantly resolves 50% issues before reaching agents with guided ecommerce self-service. Read more about Richpanel

Paldesk is a live chat and omni-channel helpdesk solution for customer service and sales teams which allows users to track and manage interactions with customers from one central dashboard. A Paldesk widget can be embedded into the company website to provide online, instant support to clients. Read more about Paldesk

RenewityRMA is a cloud-based solution that helps businesses define and implement processes for returns and service management across multiple locations. Key features include quote generation, case management, serial number validation, KPI tracking, data export, and reporting. Read more about RenewityRMA

We provide next generation video collaboration services to enable a company’s experts to work virtually side-by-side with anyone needing help. Our cloud-based solution applies augmented reality features to improve real-time to improve real-time communications and solve difficult problems. Read more about Help Lightning

Stonly is a multilingual knowledge base management software that helps businesses of all sizes manage document versions, configure permission rights, handle SEO optimization, and more on a centralized platform. Support teams can build searchable, interactive, and modular step-by-step guides to optimize the overall user experience. Read more about Stonly

Make the most of every conversation with help pages, chatbot and live chat in one platform. Read more about FAQ Bot

Forethought is a conversational AI platform designed to help businesses in the retail, education, finance, travel, and other sectors prioritize tickets and manage customer communications. Administrators can utilize the artificial-enabled tools to analyze clients’ sentiments and tag and direct cases to relevant agents. Read more about Forethought

Ommnichannel communications platform that integrate, automate and personalice contact with customers for WhatsApp, Messenger, Instagram and more. Companies can integrate Ticker with its technosystem through Ticker APIs and webservices. Read more about Ticker

Moveo.AI is an enterprise-grade platform, driven by generative AI and proprietary LLMs. Our genAI agents effortlessly process any data, enabling automation of diverse business processes. Moveo.AI evolves, learning from past interactions, adeptly handling misspellings, and scaling to meet demands. Read more about Moveo.AI

Surfboard is a scheduling & shift planning software platform for customer support teams. Get shift planning, scheduling, forecasting & communication in one place, for £10 per month. Read more about Surfboard

Launch bi-directional sms text conversations within one minute, NLP-enhanced automations within one hour and Instant Apps within a day. Read more about Prompt.io

LeadDesk is a cloud-based contact center software for outbound sales, inbound sales, and customer service. Features include an intelligent dialer, agent performance reporting, automated lead management, live dashboards, a customizable interface, and rule-based call distribution. Read more about LeadDesk

Pypestream is a conversational AI platform designed to help businesses improve customer engagement using a patented messaging carrier. It enables customer service teams to connect multiple applications via APIs and facilitate transactional, proactive, or reactive workflows. Read more about Pypestream

inConcert Contact Center allows businesses to reach their customers through any channel, including voice and video calls, email, live chat, SMS/text messaging, social networks, WhatsApp, and more. The software aims to provide an outstanding experience and transform every customer interaction. Read more about inConcert Contact Center

FuseDesk is your Help Desk, Messaging Platform, and Support Ticketing System empowering your team to win more raving fans with the only helpdesk you'll ever need. FuseDesk is an easy to use customer service platform for channels like email, ticketing, live chat, FaceBook Messenger, SMS, and more! Read more about FuseDesk

Helprace is an all-in-one customer service solution which allows companies of any size to manage customer support, by offering a help desk ticketing system, knowledge base and feedback community in one application Read more about Helprace

Re:Desk is an online web based customer support software & ticketing system for small and medium business companies and eCommerce or multi-vendor stores Read more about Re:Desk

Chatlio is a live chat and customer engagement solution harnessing existing technology via Slack integration, adding an embeddable widget to a website or blog Read more about Chatlio

Toonimo humanizes the web user experience with engaging digital walkthroughs. The SaaS platform enables organizations to add an overlay of human voice and customized graphical coach marks that engages visitors, showcases key offers and guides users through website funnels. Toonimo offers a comprehensive analytics dashboard in order to track user... Read more about Toonimo

nixi1: Your all-in-one multichannel communication hub. Manage Facebook, Instagram, WhatsApp chats, monitor KPIs, and boost efficiency by 80% with AI. Read more about nixi1

WotNot automates your customer interactions at scale with chatbots. Solve business challenges like getting more leads, booking more appointments, scaling your customer support. Read more about WotNot

Apizee is a visual assistance platform that allows field users to collaborate in real-time with remote agents or experts. Read more about Apizee

SatisMeter is a customer feedback tool that helps you keep an eye on customer satisfaction (NPS), monitor your product performance, and help your business grow. Read more about SatisMeter

MIND is a customer experience management solution striving to create a conversational mind for business knowledge by using AI and machine learning Read more about Gluru AI

Unbabel is a language operations platform that helps businesses deliver a multilingual customer experience. The solution translates between any language pairs, detects and fixes style and consistency errors, resolves translation mismatches, localizes content, and delivers websites and applications in multiple languages. Read more about Unbabel

500apps' All-in-One Business Suite features NinjaChat, a Live Chat Software that provides the best customer support for your website visitors. By integrating your live chat with multi-channel communication. The All-in-One Business Suite by 500apps offers 50 apps for a flat $14.99. Read more about NinjaChat

Get instant answers for your prospects and customers with a custom SmartChat Agent powered by ChatGPT and trained with your website, FAQs and documentation. Leverage AI to automatically engage visitors, accurately answer questions, book appointments and route new leads to your team automatically. Read more about User Copilot

Sales and customer support management platform designed for B2B technology companies, with integrated service ticket management, customer self-service, and more Read more about CustomerWise

K-Now is a cloud-based digital adoption platform, which assists aerospace, telecommunications, energy, utility, & hospitality businesses with adding context-sensitive user guidance to applications. Key features include feedback collection, campaign planning, user guide creation, & use-case analysis. Read more about K-Now

Gnatta is a customer engagement software designed to help businesses of all sizes manage client communications across multiple channels such as Instagram, Facebook, Twitter, email, and more on a centralized platform. Administrators can sort conversations based on date or time. Read more about Gnatta

ConSol/CM Customer Service is a help desk solution designed to help businesses of all sizes with cross-channel customer support operations. The software can be adapted to individual needs and integrated into existing company systems via flexible interfaces. Read more about ConSol CM/Customer Service

Coveo Relevance Cloud is an artificial intelligence (AI)-enabled software designed to help businesses across manufacturing, healthcare, telecommunications, and other industries streamline enterprise search and knowledge management operations. It enables professionals to manage content filtering, agent responses, and customer service and support... Read more about Coveo Relevance Cloud

AlphaChat is a conversational artificial intelligence (AI) software designed to help businesses route support requests to agents and streamline communication between clients and CS teams. Administrators can gain insights into chatbot accuracy and solve rates, average response time, received messages, and other metrics via pie charts from within a... Read more about AlphaChat

Streem is a cloud-based customer experience software that helps businesses leverage augmented reality (AR) to provide remote support and streamline administrative processes, such as quoting, service tasks, and more. With StreemCore, supervisors can conduct live video calls with customers and quickly resolve their queries. Read more about Streem

Support.cc is a powerful software designed to provide a faster and better experience for your customers. It automates the Omnichannel customer experience and will help you increase customer retention and sales. Read more about Support.cc

Solve customer issues faster with Fullview. Replay what your customers did before submitting a support request, access their journey in seconds via console data and even start live cobrowsing sessions when needed. Read more about Fullview

easiware transforms customer interactions by centralizing knowledge, automating requests, and utilizing intelligent technologies. This approach creates memorable customer experiences, fostering brand loyalty and long-term business sustainability. Read more about easiware

Logicalware is a cloud-hosted customer service support for the management of inbound Email, Social media and live chat enquiries. MailManager ensures that customer enquiries are automatically distributed to, enabling them to respond efficiently, analyses customer service workflows and more. Read more about Logicalware

UserEcho provides an interactive platform through which businesses can engage with customers to provide support, capture ideas, gain feedback & improve services Read more about UserEcho

Callmaker provides companies with call ordering widgets and automatically calls website visitors within 25 seconds of their phone number being submitted Read more about Callmaker

Altitude Xperience is a cloud-based contact center solution that provides real-time? analytics support to campaign managers Read more about Xperience