Here's our list of apps for Customer Support Software. Filters help you narrow down the results to find exactly what you’re looking for.

167 Software options

LeadDesk is a cloud-based contact center software for outbound sales, inbound sales, and customer service. Features include an intelligent dialer, agent performance reporting, automated lead management, live dashboards, a customizable interface, and rule-based call distribution. Read more about LeadDesk
Surfly is a secure co-browsing and collaboration technology that lets you upgrade any conversation, from any channel. Instantly innovate your existing online interactions without changing your original application or installing software. Read more about Surfly
Forethought is a conversational AI platform designed to help businesses in the retail, education, finance, travel, and other sectors prioritize tickets and manage customer communications. Administrators can utilize the artificial-enabled tools to analyze clients’ sentiments and tag and direct cases to relevant agents. Read more about Forethought
Toonimo humanizes the web user experience with engaging digital walkthroughs. The SaaS platform enables organizations to add an overlay of human voice and customized graphical coach marks that engages visitors, showcases key offers and guides users through website funnels. Toonimo offers a comprehensive analytics dashboard in order to track user... Read more about Toonimo
nixi1 is a chat management software designed to help contact centers, travel agencies, and small businesses handle customer interactions from various channels including WhatsApp, SMS, Telegram, and Facebook Messenger on a centralized platform. Read more about nixi1
FuseDesk is your Help Desk, Messaging Platform, and Support Ticketing System empowering your team to win more raving fans with the only helpdesk you'll ever need. FuseDesk is an easy to use customer service platform for channels like email, ticketing, live chat, FaceBook Messenger, SMS, and more! Read more about FuseDesk
SatisMeter is a customer feedback tool that helps you keep an eye on customer satisfaction (NPS), monitor your product performance, and help your business grow. Read more about SatisMeter
Chatlio is a live chat and customer engagement solution harnessing existing technology via Slack integration, adding an embeddable widget to a website or blog Read more about Chatlio
MIND is a customer experience management solution striving to create a conversational mind for business knowledge by using AI and machine learning Read more about Gluru AI
inConcert Contact Center allows businesses to reach their customers through any channel, including voice and video calls, email, live chat, SMS/text messaging, social networks, WhatsApp, and more. The software aims to provide an outstanding experience and transform every customer interaction. Read more about inConcert Omnichannel Contact Center
Sales and customer support management platform designed for B2B technology companies, with integrated service ticket management, customer self-service, and more Read more about CustomerWise
K-Now is a cloud-based digital adoption platform, which assists aerospace, telecommunications, energy, utility, & hospitality businesses with adding context-sensitive user guidance to applications. Key features include feedback collection, campaign planning, user guide creation, & use-case analysis. Read more about K-Now
Gnatta is a customer engagement software designed to help businesses of all sizes manage client communications across multiple channels such as Instagram, Facebook, Twitter, email, and more on a centralized platform. Administrators can sort conversations based on date or time. Read more about Gnatta
ConSol/CM Customer Service is a help desk solution designed to help businesses of all sizes with cross-channel customer support operations. The software can be adapted to individual needs and integrated into existing company systems via flexible interfaces. Read more about ConSol CM/Customer Service
WotNot automates your customer interactions at scale with chatbots. Solve business challenges like getting more leads, booking more appointments, scaling your customer support. Read more about WotNot
AlphaChat is a conversational artificial intelligence (AI) software designed to help businesses route support requests to agents and streamline communication between clients and CS teams. Administrators can gain insights into chatbot accuracy and solve rates, average response time, received messages, and other metrics via pie charts from within a... Read more about AlphaChat
Streem is a cloud-based customer experience software that helps businesses leverage augmented reality (AR) to provide remote support and streamline administrative processes, such as quoting, service tasks, and more. With StreemCore, supervisors can conduct live video calls with customers and quickly resolve their queries. Read more about Streem
Unbabel is a language operations platform that helps businesses deliver a multilingual customer experience. The solution translates between any language pairs, detects and fixes style and consistency errors, resolves translation mismatches, localizes content, and delivers websites and applications in multiple languages. Read more about Unbabel
Logicalware is a cloud-hosted customer service support for the management of inbound Email, Social media and live chat enquiries. MailManager ensures that customer enquiries are automatically distributed to, enabling them to respond efficiently, analyses customer service workflows and more. Read more about Logicalware
Callmaker provides companies with call ordering widgets and automatically calls website visitors within 25 seconds of their phone number being submitted Read more about Callmaker
Altitude Xperience is a cloud-based contact center solution that provides real-time? analytics support to campaign managers Read more about Xperience
OBI Engage is a cloud-based solution, which helps businesses automate processes related to customer support and social media management across digital channels to increase customer engagement. It lets users monitor social mentions across the web & take action to improve brand loyalty. Read more about OBI Engage
Radiance Labs is a customer engagement software that helps eCommerce businesses establish communication with customers via multiple channels, such as Facebook Messenger, WhatsApp, SMS, and Web Chat from within a unified platform. The conversation builder allows team members to utilize the pre-designed or custom templates to ensure a guided... Read more about Radiance Commerce
InfoCision provides digital marketing solutions to companies in various industries and market sectors, helping the firms make informed decisions. Key features include email & queue management, performance metrics, real-time chat, email monitoring, automated routing, collaboration tools, and alerts. Read more about InfoCision
Customer Service Support Cloud Software for easy case resolutions. No / less field service journeys as problems will be resolved via live video support Read more about tele-LOOK
UserEcho provides an interactive platform through which businesses can engage with customers to provide support, capture ideas, gain feedback & improve services Read more about UserEcho
Brand Embassy is the top-rated cloud customer service platform providing integrated 30+ social media channels, instant messaging, live chat, email and AI-powered chatbot service at scale. We are implementation partner for popular channels like WhatsApp or Apple Business Chat. Read more about Brand Embassy
Tender Support is a customer support app that provides a forum for our customers to engage with your support reps, leave feedback and discuss common issues. Power users can subscribe to more advanced support by subscribing to specific categories and new discussions. Tender Support app gives your agents a platform to share resources with customers... Read more about Tender Support
Glia is an omnichannel customer engagement platform that enables companies to identify, communicate, & engage with their website visitors. Read more about Glia
Chat Outsource offers trained chat agents to businesses looking for outsourced ‘lead based’ chat support. Read more about Chat Outsource
OTO is a speech analytics API and AI-powered voice intelligence technology, which analyzes customer sentiment through tone of voice. The platform can be used by call centers, healthcare providers, home technology providers, and robotics developers to understand and leverage voice data. Read more about OTO
DeepConverse helps businesses automate and scale their customer conversations. Read more about DeepConverse
Vocalcom Salesforce Edition is a cloud-based contact center software offering a user-friendly CRM solution that allows users to connect with customers more easily and effectively. Read more about Vocalcom Salesforce Edition
CallerDesk is a cloud-based call handling platform. It provides cloud numbers with self-service options and automates redirection to different destinations in accordance with configurable routing strategies. The software also monitors performance and sales conversion data to inform marketing. Read more about CallerDesk
Ommnichannel communications platform that integrate, automate and personalice contact with customers for WhatsApp, Messenger, Instagram and more. Companies can integrate Ticker with its technosystem through Ticker APIs and webservices. Read more about Ticker
SimpleFeedback is a SaaS feedback management system that provides a service for websites, WordPress blogs, and iOS (iPhone) apps to collect customer feedback. It provides the code to add a customizable feedback button or feedback widget and feedback form to your site, blog, or app. Read more about SimpleFeedback
ServiceMobility is a cross-platform mobile application enabling field service technicians to maximize their efficiency with on-site process mobilization Read more about ServiceMobility
Use CRM, chat and ticketing integrations to improve customer service Read more about Ottspotta
TechSee is an intelligent visual support solution which provides SMBs & enterprises with the platform to assess, diagnose and resolve technical issues remotely Read more about TechSee
Agent.ai provides businesses with the tools to automate their customer service using an artificial intelligence multi-channel chatbot Read more about Agent.ai
Akio.CX is an omnichannel customer relations tool, designed to facilitate web, telephone, email & social media conversations between customers & customer service teams. Read more about Akio.CX
ShowHows is a web-based platform which lets businesses create web-based, embeddable how-to and tutorial guides for customer support and content marketing Read more about ShowHows
Mr Wolf is a customer support automation system with machine learning and NLP (neuro-linguistic programming) technology which supports the automation of business processes such as customer service, sales, accounting, finance, logistics, or IT Read more about Mr Wolf
ConfirmKit is a user research platform that helps product organizations of all sizes to discover what their users really want. ConfirmKit helps product teams to conduct, analyze and store qualitative data from user interviews, highlight patterns / trends in data, and ultimately improve their product Read more about ConfirmKit
Versacape is a cloud-based solution, which allows customer experience teams to provide a self service experience to customers for issue resolution. Businesses can provide self service information for subjects including benefits administration, inventory, loyalty programs, product catalog, and more. Read more about Verascape
BOTNATION AI is a cloud-based conversational AI solution designed to help businesses launch and manage chatbots for websites and Facebook pages. With the keyword recommendation engine, users can search and analyze keywords and phrases from customer interactions across multiple advertising campaigns. Read more about BOTNATION AI
OMQ is a suite of cloud-based, artificial intelligence (AI) powered customer service solutions which offer businesses the tools to create custom knowledge bases and dynamic FAQs to encourage customer self service. The platform also automates processes such as ticketing and message response Read more about OMQ
SAP Service Cloud is a customer support software that helps businesses leverage artificial intelligence (AI) to resolve clients’ queries on a centralized platform. Managers can examine incoming service tickets, sort them into relevant categories, and assign tasks to available agents. Read more about SAP Service Cloud
timum is a web-based software, which is used to coordinate real estate sector appointments. The timum calendar can be integrated into ImmobilienScout24 and users can configure the times at which a particular property can be viewed. Read more about Timum
We streamline, automate and track inbound and outbound communication efforts between organizations and their customers. Read more about Saysimple

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