Customer Support Software

Stonly is a multilingual knowledge base management software that helps businesses of all sizes manage document versions, configure permission rights, handle SEO optimization, and more on a centralized platform. Support teams can build searchable, interactive, and modular step-by-step guides to optimize the overall user experience. Read more about Stonly

Make the most of every conversation with help pages, chatbot and live chat in one platform. Read more about FAQ Bot

Ommnichannel communications platform that integrate, automate and personalice contact with customers for WhatsApp, Messenger, Instagram and more. Companies can integrate Ticker with its technosystem through Ticker APIs and webservices. Read more about Ticker

Môveo AI is a conversational AI platform that learns from your data and allows you to deploy, and manage AI virtual agents. Transform your business with Môveo AI’s “1-click AI'' platform which allows you to automate customer service needs and streamline lead generation strategies. Read more about Môveo.AI

Launch bi-directional sms text conversations within one minute, NLP-enhanced automations within one hour and Instant Apps within a day. Read more about Prompt.io

LeadDesk is a cloud-based contact center software for outbound sales, inbound sales, and customer service. Features include an intelligent dialer, agent performance reporting, automated lead management, live dashboards, a customizable interface, and rule-based call distribution. Read more about LeadDesk

Pypestream is a conversational AI platform designed to help businesses improve customer engagement using a patented messaging carrier. It enables customer service teams to connect multiple applications via APIs and facilitate transactional, proactive, or reactive workflows. Read more about Pypestream

inConcert Contact Center allows businesses to reach their customers through any channel, including voice and video calls, email, live chat, SMS/text messaging, social networks, WhatsApp, and more. The software aims to provide an outstanding experience and transform every customer interaction. Read more about inConcert Contact Center

Surfboard is a scheduling & shift planning software platform for customer support teams. Get shift planning, scheduling, forecasting & communication in one place, for £10 per month. Read more about Surfboard

Korra is a semantic, direct-to-answer knowledge discovery platform. With an AI-powered search engine and direct-to-answer experience, Korra offers an SMB-friendly cloud-based SaaS solution. Companies benefit from reduced open ticket rates, faster resolution times, and data-driven content insights. Read more about Korra

Helprace is an all-in-one customer service solution which allows companies of any size to manage customer support, by offering a help desk ticketing system, knowledge base and feedback community in one application Read more about Helprace

Re:Desk is an online web based customer support software & ticketing system for small and medium business companies and eCommerce or multi-vendor stores Read more about Re:Desk

LiveCaller is a live chat software designed to help businesses communicate with customers via various channels such as web calls, real-time messaging, third-party applications, and more. Administrators can monitor, measure, analyze and visualize KPIs on a centralized dashboard. Read more about LiveCaller

Surfly is a secure co-browsing and collaboration technology that lets you upgrade any conversation, from any channel. Instantly innovate your existing online interactions without changing your original application or installing software. Read more about Surfly

Toonimo humanizes the web user experience with engaging digital walkthroughs. The SaaS platform enables organizations to add an overlay of human voice and customized graphical coach marks that engages visitors, showcases key offers and guides users through website funnels. Toonimo offers a comprehensive analytics dashboard in order to track user... Read more about Toonimo

FuseDesk is your Help Desk, Messaging Platform, and Support Ticketing System empowering your team to win more raving fans with the only helpdesk you'll ever need. FuseDesk is an easy to use customer service platform for channels like email, ticketing, live chat, FaceBook Messenger, SMS, and more! Read more about FuseDesk

Chatlio is a live chat and customer engagement solution harnessing existing technology via Slack integration, adding an embeddable widget to a website or blog Read more about Chatlio

nixi1 is a chat management software designed to help contact centers, travel agencies, and small businesses handle customer interactions from various channels including WhatsApp, SMS, Telegram, and Facebook Messenger on a centralized platform. Read more about nixi1

WotNot automates your customer interactions at scale with chatbots. Solve business challenges like getting more leads, booking more appointments, scaling your customer support. Read more about WotNot

SatisMeter is a customer feedback tool that helps you keep an eye on customer satisfaction (NPS), monitor your product performance, and help your business grow. Read more about SatisMeter

MIND is a customer experience management solution striving to create a conversational mind for business knowledge by using AI and machine learning Read more about Gluru AI

Unbabel is a language operations platform that helps businesses deliver a multilingual customer experience. The solution translates between any language pairs, detects and fixes style and consistency errors, resolves translation mismatches, localizes content, and delivers websites and applications in multiple languages. Read more about Unbabel

500apps' All-in-One Business Suite features NinjaChat, a Live Chat Software that provides the best customer support for your website visitors. By integrating your live chat with multi-channel communication. The All-in-One Business Suite by 500apps offers 50 apps for a flat $14.99. Read more about NinjaChat

Sales and customer support management platform designed for B2B technology companies, with integrated service ticket management, customer self-service, and more Read more about CustomerWise

K-Now is a cloud-based digital adoption platform, which assists aerospace, telecommunications, energy, utility, & hospitality businesses with adding context-sensitive user guidance to applications. Key features include feedback collection, campaign planning, user guide creation, & use-case analysis. Read more about K-Now

Gnatta is a customer engagement software designed to help businesses of all sizes manage client communications across multiple channels such as Instagram, Facebook, Twitter, email, and more on a centralized platform. Administrators can sort conversations based on date or time. Read more about Gnatta

ConSol/CM Customer Service is a help desk solution designed to help businesses of all sizes with cross-channel customer support operations. The software can be adapted to individual needs and integrated into existing company systems via flexible interfaces. Read more about ConSol CM/Customer Service

AlphaChat is a conversational artificial intelligence (AI) software designed to help businesses route support requests to agents and streamline communication between clients and CS teams. Administrators can gain insights into chatbot accuracy and solve rates, average response time, received messages, and other metrics via pie charts from within a... Read more about AlphaChat

Streem is a cloud-based customer experience software that helps businesses leverage augmented reality (AR) to provide remote support and streamline administrative processes, such as quoting, service tasks, and more. With StreemCore, supervisors can conduct live video calls with customers and quickly resolve their queries. Read more about Streem

Support.cc is a powerful software designed to provide a faster and better experience for your customers. It automates the Omnichannel customer experience and will help you increase customer retention and sales. Read more about Support.cc

Solve customer issues faster with Fullview. Replay what your customers did before submitting a support request, access their journey in seconds via console data and even start live cobrowsing sessions when needed. Read more about Fullview

Apizee is a visual assistance platform that allows field users to collaborate in real-time with remote agents or experts. Read more about Apizee

Logicalware is a cloud-hosted customer service support for the management of inbound Email, Social media and live chat enquiries. MailManager ensures that customer enquiries are automatically distributed to, enabling them to respond efficiently, analyses customer service workflows and more. Read more about Logicalware

Callmaker provides companies with call ordering widgets and automatically calls website visitors within 25 seconds of their phone number being submitted Read more about Callmaker

Altitude Xperience is a cloud-based contact center solution that provides real-time? analytics support to campaign managers Read more about Xperience

SAP Service Cloud is a customer support software that helps businesses leverage artificial intelligence (AI) to resolve clients’ queries on a centralized platform. Managers can examine incoming service tickets, sort them into relevant categories, and assign tasks to available agents. Read more about SAP Service Cloud

Radiance Labs is a customer engagement software that helps eCommerce businesses establish communication with customers via multiple channels, such as Facebook Messenger, WhatsApp, SMS, and Web Chat from within a unified platform. The conversation builder allows team members to utilize the pre-designed or custom templates to ensure a guided... Read more about Radiance Commerce

DeepConverse helps businesses automate and scale their customer conversations. Read more about DeepConverse

InfoCision provides digital marketing solutions to companies in various industries and market sectors, helping the firms make informed decisions. Key features include email & queue management, performance metrics, real-time chat, email monitoring, automated routing, collaboration tools, and alerts. Read more about InfoCision

Customer Service Support Cloud Software for easy case resolutions. No / less field service journeys as problems will be resolved via live video support Read more about tele-LOOK

Wrench.AI is a personalization platform that distills complex data into painless human insights. We automate research and behavioral analytics for data-driven organizations that want to understand “Who” their audience is, “What” they care about, and “How” to serve them better. Read more about Wrench.ai

UserEcho provides an interactive platform through which businesses can engage with customers to provide support, capture ideas, gain feedback & improve services Read more about UserEcho

Brand Embassy is the top-rated cloud customer service platform providing integrated 30+ social media channels, instant messaging, live chat, email and AI-powered chatbot service at scale. We are implementation partner for popular channels like WhatsApp or Apple Business Chat. Read more about Brand Embassy

Tender Support is a customer support app that provides a forum for our customers to engage with your support reps, leave feedback and discuss common issues. Power users can subscribe to more advanced support by subscribing to specific categories and new discussions. Tender Support app gives your agents a platform to share resources with customers... Read more about Tender Support

Glia is an omnichannel customer engagement platform that enables companies to identify, communicate, & engage with their website visitors. Read more about Glia

Chat Outsource offers trained chat agents to businesses looking for outsourced ‘lead based’ chat support. Read more about Chat Outsource

OTO is a speech analytics API and AI-powered voice intelligence technology, which analyzes customer sentiment through tone of voice. The platform can be used by call centers, healthcare providers, home technology providers, and robotics developers to understand and leverage voice data. Read more about OTO

Gallabox empowers businesses to convert customer conversations into actions by employing WhatsApp Chatbots Read more about Gallabox

Vocalcom Salesforce Edition is a cloud-based contact center software offering a user-friendly CRM solution that allows users to connect with customers more easily and effectively. Read more about Vocalcom Salesforce Edition

CallerDesk is a cloud-based call handling platform. It provides cloud numbers with self-service options and automates redirection to different destinations in accordance with configurable routing strategies. The software also monitors performance and sales conversion data to inform marketing. Read more about CallerDesk