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Here's our list of apps for Customer Experience Software. Filters help you narrow down the results to find exactly what you’re looking for.
Pyxis Insights UI/UX Testing is an all-in-one user research tool. It empowers every brand by enabling them to see their products through their customer’s eyes. With this AI-led UI/UX testing platform, companies can take away the guesswork in user research with direct feedback from targeted users.
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Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions.
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SurveySparrow lets you turn surveys into conversations. With a conversational interface, SurveySparrow enables users to create and share highly engaging, mobile-first surveys that offer a chat-like experience.
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Interact face-to-face with your audience using short and simple video chats. Ideal for converting leads, speeding up recruitment, getting authentic testimonials, and engaging your audience.
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A series of excellence engagements that create velocity for our clients, maximizing the value of personalization and creating a differentiated customer experience in a highly integrated omni-channel retail environment.
Read more about Omnichannel Personalization
LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media.
Start with a 14-Day free trial, no credit card needed, no contracts.
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Personyze offers a complete website personalization solution with behavioral targeting, email personalization, recommendations engine, and marketing automation functionality. This one toolset includes everything you need to provide relevant and engaging experiences at every digital touch-point.
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Zoho CRM has a clean user interface that facilitates easy navigation. Engage your prospects and/or customers through live chat options, forums, in-product banners, and several other features.
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Zoho Desk helps you manage all customer interactions coming from multiple channels. Artificial Intelligence assistant, automate ticket management, measure satisfaction & customize support. Our free plan gives you 3 users free to help you get a head start with your customer service operations.
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EngageBay is an all-in-one marketing, sales and service automation software which automates marketing sales by combining lead generation, email marketing, marketing automation, CRM & social media engagement. EngageBay helps businesses acquire, engage, nurture, and close leads from a single platform.
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Survicate is a customer experience platform for scaling companies.
Customer experience tools are either basic survey tools or complex enterprise platforms. Survicate combines the best of both worlds: ease of use with powerful functionality.
✅ NPS, CSAT, CES, and 12 more question types
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Arena creates group rooms for any event, live, and streamming allowing users to discuss and talk about your content. Your group chat is displayed wherever you choose, and you can customize it to match with your website design.
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A solution optimized for cost, speed and quality, Gupshup's smart messaging platform helps acquire, engage, and retain customers with a single API to access every communication channel your customers use for all your business messaging needs.
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Customer Thermometer is the 1-click CSAT measurement tool with award-winning support, seamless platform integration and powerful reporting. We drive real-time feedback for NPS, CSAT and other metrics that boost customer experience. Installation is easy and takes just minutes. Trial us for free!
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re:spondelligent is a cloud-based review management solution for monitoring, tracking, and responding to online reviews from across multiple platforms. Service-based businesses can utilize the platform to manage customer feedback and gain insight into the customer experience.
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QaizenX is a customer experience management platform that helps you to take feedback from your customers, manage experience, analyze via various charts and reports. Close the feedback loop by taking action. Easy to use, cost-effective, and gain deeper insights. Improve your CX with NPS and CSAT.
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Trusted by 98% of the Fortune 500 and used in over 350,000 organizations, SurveyMonkey’s People Powered Data platform gives millions of people around the world a way to turn feedback into action that drives growth and innovation.
Learn more at surveymonkey.com
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Hootsuite helps brands manage social media better, from the smallest businesses to the largest enterprises across CPG, finance, healthcare, tech, higher-ed, and government services.
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Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.
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SoGoSurvey’s customer experience (CX) platform enables companies of all sizes to discover and act on what drives customer loyalty. Keep customers happy and build value for your CX initiatives by prioritizing activities with the biggest potential impact on valued customers.
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Userlike is live chat software for website and mobile messaging support. Help your customers via a chat window on your site or your customers' favorite messaging app such as WhatsApp, Facebook and more.
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Trustpilot is a customer review management platform that helps online businesses to establish a trusted brand and connect with customers by collecting reviews and gathering feedback to improve customer experience, amplify their online presence, increase conversions and sales, and more
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Podium is an Interaction Management platform used for reputation management, review generation, messaging customers on any channel. Gather feedback, text customers, get reviews - all with Podium.
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Great customer experience requires daily focus. Use Hotjar Session Recordings to see how people interact with your website and identify pain points or blockers in the customer journey.
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With Five9, you can close the gap between your customer experience goals and the service you are actually able to deliver. With sophisticated features like ACD intelligent call routing, customer self-help through IVR, and CTI screen pops to inform agents of customer history.
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Modern and intuitive design, mobile-friendly interface, omni-channel operation, powerful analytics or seamless integration. That’s what makes Survio a must-have solution customizable to any business, industry or professional background.
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Access to customer reviews, across every touch point, from every source, in one place. BirdEye lets you dig beneath reviews, ratings, customer feedback, and survey scores to discover what's working, what's not, and where. Collect feedback across the customer journey via email, websites, SMS.
Read more about Birdeye
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