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Complaint Management Software

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Here's our list of apps for Complaint Management Software. Filters help you narrow down the results to find exactly what you’re looking for.

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131 Software options

Zoho Desk

Superior customer service. Lasting experiences.

Use Zoho Desk to automate compliant management by setting service levels, creating escalation rules & workflows, setting up notifications and more. This brings email, social media, live chat, phone calls, and web forms together. Our free plan gives you 3 users free to head start your operations. Read more about Zoho Desk

Mint Service Desk

IT service desk and asset management solution

Mint Service Desk is a an IT service desk and asset management solution which aids small to large enterprises in monitoring, tracking and exchanging information about resources within the organization as well as with vendors. Read more about Mint Service Desk

LiveCaller

Live chat and customer communications management software

LiveCaller is a live chat software designed to help businesses communicate with customers via various channels such as web calls, real-time messaging, third-party applications, and more. Administrators can monitor, measure, analyze and visualize KPIs on a centralized dashboard. Read more about LiveCaller

InvGate Service Management

IT service desk software

InvGate Service Desk is web-based solution designed to streamline and optimize IT service delivery and support. InvGate features include gamification rewards and motivation, problem and change management, hardware and software tracking, knowledge base and self service portals, & more. Read more about InvGate Service Management

Zendesk Suite

Service-first CRM company that builds support & sales tools

Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history. Read more about Zendesk Suite

Freshdesk

Online helpdesk system and customer service software

Freshdesk is a cloud-based complaint management software that helps businesses resolve complaints across email, web, phone, chat, and social media. Read more about Freshdesk

LiveAgent

Great customer service starts with better help desk software

LiveAgent is a web-based complaint management solution. It helps businesses manage customer interactions via multi channel support tickets. This help desk software is a leader in delivering excellent customer service and customer satisfaction. Start with a 1 month free trial, no credit card required Read more about LiveAgent

Bitrix24

100% free CRM, collaboration, and communication tool suite

Bitrix24 is a free cloud and open source collaboration platform providing CRM, document management, tasking, time management, and project management tools. Over 12 million companies rely on Bitrix24 in 186 countries. Read more about Bitrix24

TeamSupport

The #1 customer support solution for B2B SaaS.

TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products. Read more about TeamSupport

Salesforce Service Cloud

Customer Service & Field Service Management Solutions

Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction. Read more about Salesforce Service Cloud

Apptivo

CRM for managing customer accounts

Apptivo is a customer relationship management app that allows businesses to create and manage customer accounts with information such as contact info, website, annual revenue‚ address‚ number of employees‚ & more. Accounts can be associated with other records such as Contacts or Opportunities. Read more about Apptivo

JIRA Service Management

The only ITSM solution built on the Jira platform

Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular Jira platform that unlocks high-velocity teams. Empowered teams can deliver great, coordinated service experiences, without the complexity of traditional ITSM. Read more about JIRA Service Management

Freshservice

A complete IT service management (ITSM) tool for business

Freshservice is a multi-channel solution to resolve issues raised by users with powerful automation capabilities to categorize, prioritize and assign issues Read more about Freshservice

NICE CXone

Cloud Contact Center Software

Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX Read more about NICE CXone

Tidio

Communicator for businesses. live chat, messenger and email

Tidio Chat is a cloud-based live chat system which integrates messages from live chat widgets, emails, and Facebook messenger into a unified agent interface Read more about Tidio

MasterControl Quality Excellence

#1 Quality Management System for Life Sciences

MasterControl's customer complaint management system helps thousands of companies ensure timely response to complaints about their product. This is crucial in the life science industry, where safety of patients is a top priority. Read more about MasterControl Quality Excellence

Smartsupp

Smartsupp–Live Chat, Chatbots, and Video Recordings

Customers need to communicate with your team when they run into potential issues. Offering live chat for teams of agents with conversation history, Facebook and email Integration, a contact form, and much more, Smartsupp delivers very powerful tools built for complaint management and customer care. Read more about Smartsupp

Vtiger CRM

All-in-one CRM for small businesses

Vtiger works with over 100,000 businesses helping them deliver outstanding customer experiences by breaking barriers between their marketing, sales, and support teams. Read more about Vtiger CRM

Front

How 8,000+ companies streamline customer communication.

Front is a complaint management solution that enables support, sales, and account management teams to solve customer inquiries at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email. Read more about Front

XM for Customer Experience

Customer experience management (CXM) platform

Understand customers, boost productivity, and reduce costs with the world's most advanced, AI-driven platform for complaint management. Read more about XM for Customer Experience

SAP Customer Experience

Enterprise CRM software

SAP Customer Experience is a cloud-based customer relationship management solution that integrates with SAP ERP, forming part of the complete SAP business suite. The CRM software provides a single platform to store all client account information and manage all customer communications. Read more about SAP Customer Experience

GoTo Resolve

All-in-one IT support

Designed with today's SMBs in mind, GoTo Resolve is an all-in-one IT support software built to help IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster. Read more about GoTo Resolve

Issuetrak

Report. Resolve. Relax. It starts with Issuetrak.

Tired of software that lets you do just enough to dream of what you could accomplish with more control? Issuetrak lets you manage issue creation, resolution, reporting and more exactly the way you want. Get more for free - our knowledge base, task manager, and many other features come standard! Read more about Issuetrak

Vivantio

Flexible Software. Focused Service.

Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across IT, HR, GRC, Facilities, Finance, Legal and B2B Customer Support. Read more about Vivantio

Ideagen Quality Management

Quality, compliance, safety and risk management

Ideagen Quality Management is a quality, safety and risk management system offering tools for audit management, document control incident management, corrective actions and more Read more about Ideagen Quality Management

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